-
November 2023 by Linda Chen
I believe Emil Masumov is the number one in Mercedes-Benz. The best sales consultant I had ever meet. We walk in at about 6 o’clock, and sign at 7 o’clcok. We chose to buy it at this location is because his professional and kindness, also he gives us the price we want. Awesome man! By the way, we bought the C300. Love this car!!!! Thank you for helping us.
-
November 2023 by Helen Odulaja
The best experience I had at the Mercedes Benz dealership in Bridgewater was when I went to purchase a new car. The staff at the dealership was incredibly friendly and knowledgeable about the vehicles, which made my decision-making process much easier.When I first arrived, I was greeted by a sales (Elvin) representative who took me around the showroom and showed me the various models available. He asked me about my preferences, needs, and budget constraints to understand what would work best for me.Once I had narrowed down my options, the representative provided detailed information on the different models' features, safety ratings, and maintenance requirements, which helped me make an informed decision.During the financing process, the dealership's finance team (Mr.Kash) and the manager (Mr. Isaac) were also incredibly helpful, explaining the terms of the loan and helping me select the best financing option that fit my budget. They never pressured me to make a decision, and they always took the time to answer any questions I had.Overall, my experience at the Mercedes Benz dealership in Bridgewater exceeded my expectations. The staff's professionalism, knowledge, and friendly attitude made the whole car-buying process stress-free and enjoyable. I would highly recommend this dealership to anyone looking to purchase a new car.
-
November 2023 by Oleg Grigoryants
I had an extremely smooth and easy car buying process and that is all thanks to Rafael. It's my second time getting a Mercedes with Rafael and so glad that I did. He is awesome and always there for you when you have a question. He always gets me the best deal. Truly and outstanding customer service.
-
November 2023 by Benita Fernandez
Great! Great experience. I purchased a Cla 250 from this dealership, I actually live in Massachusetts and flew in to purchase my first Mercedes Benz. Everything was ready for me to sign and drive my vehicle home. Prior to arriving they kept me inform about everything. Pictures were sent to me along with videos. Price was as is no extra fees. I would recommend this dealership to anyone. They go above and beyond. Received my vehicle with a red bow super cute. Just everything about this dealership I was amazed. So happy I made the right choice !!
-
November 2023 by Michelle Feldman
Today I picked up my first Mercedes Benz. From the moment you step into Open Road of Bridgewater, you are treated with White Glove Service.Emil basically handpicked the car of my dreams and provided top shelf customer service/support.Walter assisted with the stressful finances and made it painless actually pleasant and was terrific and patient with answering all questions thoroughlyI look forward to continuing doing business with Open Road ! Thank you all for an awesome experience
-
November 2023 by Amanda Albuja
Emil was the best and helped me find my dream car. He explained everything in great detail and was able to addresses all of my inquiries. This was a great experience and I would highly recommend working with him. Kash Q. was also amazing in the finance department and was able to help me in terms of making sure I had everything.
-
October 2023 by Vivek Sable
Extremely happy with my last shopping car experience. Josue Franco and team made it extremely easy and simple. "Outstanding And Professional Experience at Mercedes Benz in Bridgewater,NJ "; staff very helpful, professional and knowledgeable. My last shopping was an extremely enjoyable and amazing experience!!. I would definitely recommend to my friends and relatives to go straight and ask for Josue advice or anyone who is looking to purchase a car. Quality and customer service excellence has been achieved. We/Family are in love with our brand new car & we are very satisfied. It was a pleasure working with you Josue.???
-
September 2023 by V K.
Have been a loyal customer of this dealership since 2017. We have leased two Mercedes GLS 580s from this dealer. Had the most horrible experience this last time and will never be returning here again. Purchased a new GLS with a salesperson who was very rude and offensive. Clearly, he was not suitable for a client facing position. And, the New Car Sales Manager was even worse. I am not a horrible person so will not leave any names. Another salesperson who had previously been with us (again won't leave any names) completely ignored us this time around. Long story short, we were going to return our leased SUV GLS 580 and purchase a new GLS 450 with zero financing. We had lots of equity left on this lease as we were 14,000 miles under the contract. According to salesperson and the Sales Manager, the car was not suitable for resale due to an accident. We were told it would go back to the bank and thus we received no equity on the purchase of our new vehicle. Just dove by the other day and what do we see...our car for sale in the parking lot with a price tag of more than $4,000 than the residual value. The lies coming out of this dealership were incredible! So you not only lost our business but now it is my mission to make sure that anyone I know never goes to this Mercedes dealership! We were actually planning to go to Ray Catena as we had a great experience with a saleperson there. But we decided because of our loyalty and our past expereinces with Open Road to go back there. Bad mistake on our part! Go to Ray Catena instead!
-
September 2023 by Ben Prakopcyk
We had an amazing experience at Mercedes-Benz! Marlon was extremely knowledgeable about all the cars and helped us through the entire process. We really enjoyed our time working with him. Kash gave us great guidance of the financials and April was awesome helping show us all the features for our new car. Looking forward to our next experience here!
-
September 2023 by Tatiyana Lofton
BEST MERCEDES EXPERIENCE I’VE EVER HAD! Was with Union MB for a while and it was dreadful. They left me hanging on several occasions, but Open Road!? Johnathan, Derrick, Marlon and Patrick are amazing. I locked the key to my loaner in the car and they brought the key to me at work!!! I am forever grateful to MB Bridgewater, thank you so much!
-
September 2023 by Matthew S.
Giving three stars because my Sales Consultant, Michelle Williams, was excellent (5⭐️), but the dealership’s inspection of their vehicles is terrible (0⭐️). I purchased a 2020 Mazda CX-5 with less than 60 k and I started experiencing transmission issues on the three hour drive home. Thankfully my local Mazda dealership is fixing it under warranty, but I feel a thorough inspection of the vehicle by their technicians would have detected the problem and should have been remedied prior to sale.
-
September 2023 by Lino Sousa
It was liberating to have someone as honest and straightforward as Michelle. She guided us through all the ins and outs of our questions and concerns. She was comprehensive and patient, with good character, making the best deal possible for my new Mercedes. 100% recommend anyone to give them an opportunity. Ask to speak with Michelle and Isaac.
-
September 2023 by Adrienne D
I love love this dealership along with my salesperson Michelle Williams. Initially the staff was very pleasant, inviting and eager to assist when you walked in the door. Michelle’s great personality pears well with her knowledge of the brand and professionalism. Everyone worked together to make me feel like a valued customer. With that, I highly recommend Open Road Mercedes, Awesome Service!!!! Thanks Derrick and Michelle.
-
August 2023 by Atenas Pozo
My first time purchasing a Mercedes Benz C300. My sales rep Hanna was amazing and I love her enthusiasm and she made me feel so secure about me making this decision. Everything went well and smooth. Kash my financial rep was so nice and helpful. I'm super HAPPY with my purchase.?
-
August 2023 by Michelle Yang
I had a wonderful car buying experience with Joshua Morrell. He was patient and straightforward throughout the whole process! Most importantly, he made sure that I had a comfortable buying experience before all, even when I was one of the last customers at the end of the day. Very respectable and highly recommend!!