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October 2023 by A B
I bought the most expensive couch with the surround system built in the stealth system. Unfortunately it is the biggest piece of junk I’ve ever witnessed it continually disconnects in which case I have to undo all of the couch pillows and flip it over and then get to the subwoofer to repair it this happens constantly And is an extreme inconvenience. The other frustrating thing is the actual app itself is garbage. It does not work well constantly have to be repaired. It’s just a very very bad overall system and it’s not cheap. I would highly recommend not purchasing the surroundsound system!
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May 2023 by Quinn S.
If I could give zero stars I would. Beyond disappointed with my experience at this "love"sac because there was no love. I felt extremely unwelcome and the employees were surprisingly rude and disrespectful to my friends and I. We took one step into this store and immediately the employee yelled at us to leave the store. My friends and I were looking for a new sac but we were forced to take our business else where. This outrageous experience made me sick to my stomach. I WILL NOT return to any LoveSac in the future.
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February 2023 by Denna Marie
Dasia was the complete professional. Took care of every concern I had with a smile. I didn't feel rushed she made it an awesome experience for my first time going in there.I will definitely be back .
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November 2022 by Rena Strool
Helpful staff and a 60% off sale!! Once you understand how the pieces are sold, you can design your configurations. Yes, it's pricey, the sale made it less so.
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September 2022 by Lauren Althoff
Amanda couldn’t have been more helpful. I highly recommend Amanda and get staff to help guide you through your purchase.
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June 2022 by Vincent Gehlfuss
The experience could not have been more smooth! Had a minor issue with a cushion, but Amanda D rectified the issue quickly and provided the means to replace the cushion! My wife and I love the couch and we get compliments whenever we have people over! Highly recommend, worth the money!!!
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April 2022 by Jennifer Wyatt
We absolutely love our Lovesac furniture, very well made, comfortable, and easy to assemble (once we got the hang of it!).
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March 2022 by Mark Brueche
The whole experience was great. Bill was super helpful and knowledgeable about the product.
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November 2021 by C James Grill III
Great little store selling an AMAZING product. Dealt with 2 sales associates and a manager during my visits there while buying my 2 SACTIONALS and received excellent service from all. Shout out to my main salesperson, Gabriel, who walked us through the design process and commanded both excellent knowledge of the product and a firm command of salesmanship while he juggled multiple customers at once without making any of us feel ignored. It’s a busy little store, so I’d advise making an appointment. Can’t wait for my SACTIONALS to arrive in 1-3 weeks!
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September 2021 by Cathy Altiere
Walked in and ordered what I wanted and 10 minutes later I was done. Simple and easy I already knew what I needed because I have there couch set. And I have the outside set to I lust needed to get more wicker pieces to make my couch bigger for outside
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August 2021 by S “youfirst” W
I been a customer for a number of years. There have been some issues with this order but the customer service has been amazing. Response time and keeping me in the loop! And of course my Lovesac couch is as comfortable as the first time I put it together correctly. Lol!
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August 2021 by Jennifer Coccia
Seamless experience! Knowledgeable and friendly staff. Quick delivery. Can’t wait to receive our sactional!
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July 2021 by David
Went in and was helped by a nice young gentleman by the name of Ramsey. He really helped us out. Very personable and helpful. Can't say I have any complaints on my shopping experience. Now just waiting for my lovesac to get here. :-)
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June 2021 by Sadiyqah Ransome
The Bridgewater team was excellent. From Ethan to Amanda I had a great experience overall. Follow up calls returned promptly, no stress/pressure purchasing & just the fact they called the last day to remind me of the heros discount made all the difference because I had forgotten to call back. I highly recommend this store & cannot wait for my purchase to come. I already got a tracking number 1 day after purchase for my delivery.
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May 2021 by Efren Salvador Mannino
I purchased 5 replacement cushions first week in Jan (IN STORE), along with a cup holder and a power block. There was a mention of a slight delay with shipping, and I received the block and cup holder in Feb. I reached out to Customer Service for an update on my cushions, only to be told they would not arrive for another 12 weeks. It is May 11th, it has been 19 WEEKS and I have yet to receive my purchase. I did enjoy receiving a call from someone in your company, asking me to BUY A WHOLE NEW COUCH so that I could use those cushions while original order was in back order.I have been a big fan of Lovesac for years, I have even sold 5 sets myself within my office because of how much I loved the product.This was a HUGE SLAP on the face though, and I am taking my business elsewhere.
