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April 2024 by shreya pathak
Horrible experience yesterday (April 5th in the morning) these two lady’s working at the counter made disgusting comments about how pretentious we were because we didn’t buy anything, as we were leaving the store. I went back in to confront them and they totally denied about it of course. I can’t stand how unprofessional and rude they were. I would love to speak with the manager about their behavior. I will never buy anything from this location!
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March 2024 by Ann F
I love this L'occitane for the superb services! I am rather new to the brand despite their stores have been around all over for a long time. The staff was very kind to show me items from mutiple lines and let me try them. She even gave me a bunch of samples to take home which I really appreciate.
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December 2023 by Magdalena T
First time visiting L’Occitane in Bridgewater Commons, NJ and it was great experience !Julie, the manager of the store, very nice, friendly and incredibly helpful. :)I highly recommend the store !
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July 2023 by Reema Pathak
Beautiful store.Had a very welcoming experience in 7/16 with the store manager.Not only did she advise me the products suiting to my concerns, she was also very helpful on taking time to make me understand the ingredients, formulation and the effectiveness of the products.Very very helpful and will definitely be back soon!
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June 2023 by Nathalie Murillo
Came in to buy my Mother’s Day gift. And there was two ladies one blonde curly haired and a brunette short hair that were VERY rude. And clear as day discriminating me and my friend when we walked in. I greeted and needed help, so i said excuse me because they were chatting, and they gave me the dirtiest look as if they weren’t literally working and there to help the customer. I asked to try an oil, and they sprayed it and left. Not trying to pursue conversation for purchase. I was truly interested in buying. But seeing that when a group of white ladies came in and they ran to help them. I saw that my money was no good there. I am disappointed in this discrimination.
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June 2023 by Kim Piergallini
Very unkind “customer service” in this store. This is not a customer-friendly place. Maybe that’s the image they want to convey, but I’ll never be back. Do you really want people to buy things there, or is it about an image of superiority?
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January 2023 by buyserimnak นาค
email. learn system
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January 2023 by Molly Hoke
Most unwelcome I have ever felt in a store on some time, possibly ever.Love L’Occitane’s products, and have shopped in this store and in the one in Short Hills. Always lovely experiences with helpful associates. I went to the Bridgewater store this evening to pick up an online order I had placed on 12/26/22 at 4:20 pm to pick up in store. The item (Youth Hand Cream) was part of a post-Christmas sale and was 20% off; total of the order with tax was $32.41. for I got an email notification on Wed. 12/28/22 at 7:52 pm that the store has fulfilled the order. I received no notifications that the order was cancelled.i was in the store around 5:20 pm this evening and fromthe get go, I could tell I was bothering the women with shoulder length blonde hair, Katie, be used she was texting when I walked up to the counter. It was obvious she was not interested in helping me. I mentioned I wanted to pick up an online, pick up in store order I had placed and also had a return. I had a receipt for the ireturn and was only returning 1 of the 4 items on the order. It was a hand cream that clearly had not been used because the foil packaging was not creased in any way. Well she pitched a fit because the foil over the top was missing. I told her that is the way it came in the shipment to me and that I had not used it. She continued to make a fuss and said she could not return an item that had been used and did not have the foil covering and that they were getting “stricter” and were not supposed to return items like that and that she’d have to call her manager. I reiterated that again, I did not use it and that was the way it came and to please call her manager. She did but failed to mention that I said it came that way and that I had not used it. The manager Oked the return. The return policy on the website does not state the foil seal is required; it actually allows for the return of gently used items! “Products that have been gently used can be returned in store at the manager’s discretion only.”She then went to look up my online, pick up in store order and would not honor the price clearly indicated on the online order email and store fulfillment email. She was trying to charge me full price. I told her I didn’t understand why she would not honor that price and that they were even having a 20% off sale today that I got an email about. She would not budge and basically kicked me out if the store. Would not give me the item I ordered and put the return in a bag. Katie clearly should try not be working in anything customer-service trusted because she cannot handle it. I don’t think I have ever been treated so rudely by anyone in a store. Her behavior was totally unwarranted, especially considering I was firm but remained respectful.I spent 15 min calling in the order that Katie refused to fulfill. They honored the price in my originalonline order, pick up in store. But I have to wait for it to arrive vs having it tonight. And I now have to deal with the return because she wouldn’t do that either. There is a $4.95 return fee which I now have to make the time to try and get credited due to the horrendous experience I had in the Bridgewater store tonight due to Katie. I won’t ever step foot in this store again and certainly won’t recommend it to anyone else. Frankly, I feel I am owed an apology for how terribly I was treated. It was pretty upsetting and totally unwarranted.
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January 2023 by ชานนท์ แท่นมะณี
brochure recommended facilities
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January 2023 by Molly H.
Most unwelcome I have ever felt in a store in some time, possibly ever.Love L'Occitane's products, and have shopped in this store and in the one in Short Hills. Always lovely experiences with helpful associates. I went to the Bridgewater store this evening to pick up an online order I had placed on 12/26/22 at 4:20 pm to pick up in store. The item (Youth Hand Cream) was 20% off due to me having a new customer code; the total of the order with tax was $32.41. I got an email notification on Wed. 12/28/22 at 7:52 pm that the store has fulfilled the order. (It was surprising to me that it took 2 days to fulfill this very simple order.) I received no notifications that the order was cancelled.i was in the store around 5:20 pm this evening and from the get go, I could tell I was bothering the woman with shoulder length blonde hair, Katie, as she was texting when I walked up to the counter. It was obvious she was not interested in helping me. I mentioned I wanted to pick up an online, pick up in store order I had placed and also had a return. I had a receipt for the return and was only returning 1 of the 4 items on the order. It was a hand cream that clearly had not been used because the foil packaging was not creased in any way. Well she pitched a fit because the foil over the top was missing. I told her that is the way it came in the shipment to me and that I had not used it. She continued to make a fuss and said she could not return an item that had been used and did not have the foil covering and that they were getting "stricter" and were not supposed to return items like that and that she'd have to call her manager. I reiterated that again, I did not use it and that was the way it came and to please call her manager. She did but failed to mention that I said it came that way and that I had not used it. The manager Oked the return. The return policy on the website does not state the foil seal is required; it actually allows for the return of gently used items! "Products that have been gently used can be returned in store at the manager's discretion only."She then went to look up my online, pick up in store order and would not honor the price clearly indicated on the online order email and store fulfillment email. She was trying to charge me full price. I told her I didn't understand why she would not honor that price and that they were even having a 20% off sale today that I got an email about. (Turns out it was the new customer 20% off code I had used on the order in 12/26.) She would not budge and basically kicked me out if the store. Would not give me the item I ordered and put the return in a bag. Katie clearly should not be working in anything customer-service oriented because she cannot handle it. I don't think I have ever been treated so rudely by anyone in a store. Her behavior was totally unwarranted, especially considering I was firm but remained respectful.I spent 15 min calling in the order that Katie refused to fulfill. They honored the price in my originalonline order, pick up in store. But I have to wait for it to arrive vs having it tonight. And I now have to deal with the return because she wouldn't do that either. There is a $4.95 return fee which I now have to make the time to try and get credited due to the horrendous experience I had in the Bridgewater store tonight due to Katie. I won't ever step foot in this store again and certainly won't recommend it to anyone else. Frankly, I feel I am owed an apology for how terribly I was treated. It was pretty upsetting and totally unwarranted.
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September 2022 by Alaina Caruso
I was just reading a review that sounded exactly like my experience. The personel working today, Anat, was so kind! Her kindness made my day! I waS very fortunate to have her one on one time as there was no one else in the store. She was so patient and never once rushed me. She showed me so many products, let me test some products and even gave not just me samples but also samples for the person i bought a gift for. My customer experience today wS great. I look forward to visiting again.
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December 2021 by Wendy Bell
Always a good experience.
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April 2021 by Anna
The woman who was working today was wonderful! She was so helpful and kind; she gave me several samples even though all I bought was a hand cream. I will definitely be back again. The kindness at L'Occitane made my day, thank you so much!!
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December 2019 by Alexandra Dalpe
a beautiful store with beautiful products. if you are in the market for beauty or bath products, you have come to the right place. top quality all around. the staff is amazing, too. they are so helpful without being pushy or overbearing. the manager is lovely as well. the whole experience is wonderful.
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November 2019 by Marie B.
I was at what I thought was a very favorite store. I bought a lot of nice things the day before and forgot a coupon to get a free gift. The sales person Julie helped me and I thought she was a kind lady but I was very wrong. I called and ASKED if they would honor the coupon the night before. The gal kept me waiting a while but said sure you could come in and see the lady Julie. Well here I am today and brought my coupon and she was just mean! She said terrible things to me that was so disrespectful. I was so ashamed of the way she treated me. I am not a well lady and this really made me feel terrible. I hope the next person is treated with more kindness but do NOT think of ever using a coupon sent by their company in this store. A very sad customer