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July 2024 by Marissa Montelibano
Had 4 tires replaced after driving more than 25 miles , one tire went FLAT.?Called up the service, they blamed on the road. Noticed the valve is loose, brought to the mechanic and it was confirmed the caused was the valve not the road Also around last year,, I noticed the glove compartment is hard to close after we serviced the car. The problem was the filter at the back of the compartment was not properly installed. Sometimes you have to admit the mistakes of your technicians don’t just rely on the paperwork they submitted and make it sound like everything is ok.
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July 2024 by Priscilla Seshie
Leo is very friendly and goes above and beyond.
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June 2024 by joan wright
Rich Tullo assisted me this morning inactivating my remote via phone… His courteous and efficient manner enabled may access to my phone and remote most efficiently… He wasn’t the person who sold me the car but readily assisted me in getting the job done in a very courteous and efficient manner… It is a pleasure dealing with Bridgewater Lexus overall but I had a very excellent experience with Rich Tullo
this morning
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June 2024 by Michael Moutos
Where should I start,I want to thank Leo for treating me and my wife like family every time we need service for our 2015 rx350 f-sport , whenever my wife is nervous that the SUV needs something major Leo always calms us down and looks for the best most affordable way of fixing our issues! Thank you Leo and keep up the good work.
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June 2024 by Lisa Amiano
It’s always a pleasure working with Shana and staff at Lexus Bridgewater service. They are professional, friendly and extremely helpful. There were many times I was stuck working late and Shana was always willing to have someone bring a loaner to my office, service my car and bring it back when it was finished. I wouldn’t think of bringing my car to anyone else! A+++++ service!!
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May 2024 by Tracey Lennon
Shana and Andrew at Lexus of Bridgewater always give great customer service when I go for my service appointments!
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May 2024 by Darice Gonzalez
Shana is the best!!! This is my 4th Lexus. The only reason I am sticking with Lexus is because of Shana and the personalized service she provides. I am not crazy with the lexus design or colors as of late , so Shana is the only reason I am sticking with Lexus.
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May 2024 by Karen English
As always, Shana and the entire staff at Lexus of Bridgewater exceeded my expectations. They are professional and the only place I trust to service my car
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May 2024 by Selena Kyser-Welch
My car dealer.
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May 2024 by Misa Derby
I just came back from Lexus service. We purchased a new lexus in few weeks ago in PA and found out there was a rip on the weather strip. I called to the dealer we purchased and they said we can go to the closest one for replacement. Then I called to bridgewater Lexus and explained our situation to the parts department. On the next day, a scheduler rep called me back and was informed the parts is available and I can schedule an appointment. I asked her how much would it be? And she put me on hold and she talked to the parts guy who I talked to on the previous day and came back and said it’s gonna be free since it’s under warranty. Then I made an appointment for a service. Went to the service and now they said it’s not free. I talked to the service manager Leo, he explained to me the car is under warranty but these parts are not. Ok I understand it but why did they give me the wrong information? I remember the scheduler’s name who said it’s gonna be free so I asked to check with her. She is not there today. Then I asked to find out who was the parts rep gave me wrong information and Leo refused to check who was it. He said they've been working for Lexus long enough to not give customers wrong information like this. He is not going to check what was going on. He didn’t wanna check phone conversations it might be recorded, nor confirming with the employees. Didn’t wanna train his team. I think he thought I don’t understand what he explained to me so he said “ I’m gonna explained this one more time but it’s gonna be the last time, the car is under warranty but this particular situation is not. We diagnosed first and decide the price. So we don’t tell you it’s gonna be free on the phone.” Sounded like I was the one misunderstanding. I got that, the point is someone gave me wrong info. Think about it, if I knew it’s gonna cost to replace the weather trip for my brand new Lexus, I will be there with my mind paying for it. Someone gave me wrong info. Leo said to me “ your car is there and you can just leave now.” And he left the consultant’s room. The issue is not resolved yet, my weather strip is not replaced. He just left the room. He didn’t give me the choice to replace the strip with costs. He didn’t even ask me if I wanna get replace with costs. Basically he refused the service. He just didn’t wanna spend time to listen to his customer. He didn’t let me talk. He kept saying “let me explain”. How about my opinion ? He didn’t give me chance to explain. I’m not a native English speaker so maybe it’s hard to understand but he didn’t have patience to listen to me. I raised this case to Lexus call center. I am hoping they fix this and this Lexus service dealer would know some employees need to be trained.
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May 2024 by Nicole Orlando
Shana is amazing. She does everything to help me out and make servicing my car easy! Shana takes very good care of all her clients!
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May 2024 by Steven Merlo
They did my scheduled service in the time frame they quoted.
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April 2024 by Andy Zou
Great service, highly recommend looking for Wilson for your maintenance needs. He will take great care of you.
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April 2024 by Mark Yu
Rushed and sloppy service. 1) Tried to charge me for an alignment even though I aligned my Lexus IS at an independent shop two days prior. Service advisor blamed the independent shop for poor alignment after I refuted them. Independent shop looked over the alignment the day after and confirmed no misalignment. 2) Handed off my 2021, under warranty, car with parking sensor lights malfunction lights on. Blamed a prior accident at the front on damaging parking sensors in the rear?!?! 3) Also charged me for a battery replacement even though my car is still under warranty. Go to Lexus of Edison instead if you car is under warranty; this place will scam and over charge you!
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April 2024 by Elizabeth Gurvits
Just came back from Lexus of Bridgewater service center had the worse experience. Brought the car for maintenance and normally working wipers. Got the car back and wipers don’t work. I was insulted and humiliated like I am insane and they are right and you are wrong. No respect to their customers. I was left with not working wipers during heavy rain. And they don’t care since it’s not them or their family members. Very disappointed with the service and their manager Leo too. Of course, he back ups
his workers. At first I was told he is not there but when I started to call him he came from nowhere. For the money we pay in dealership we are not getting the customer service that we should. That’s for sure.
