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March 2023 by Ashley Yu
It’s a semi-outdoor/ outdoor space. I guess because it is too cold for staff to stay outside in the winter, so hardly to reach out to a staff if need some assistance.
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February 2023 by Tzu-Hsien Yu
It’s a semi-outdoor/ outdoor space. I guess because it is too cold for staff to stay outside in the winter, so hardly to reach out to a staff if need some assistance.
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January 2023 by Patrice O.
Ray and Cynthia went out of their way to provide outstanding customer service when we hit a snag with the delivery of our BBQ grill. Not only did they help troubleshoot the problem when the grill didn't ignite but made a second trip to our home with a tank of gas to help fix the grill. They went above and beyond the call of duty. Well done.
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September 2022 by Charles F.
I went to the electrical department looking for a splitter for coaxial cable. I wasn't finding it (although there was coaxial cable in the aisle) so I asked the the associate there if there were any splitters and without looking up at me, he said "We don't carry them anymore". I left and went to the other Bridgewater Home Depot on Rte. 202. They had plenty there. I just felt dismissed by the associate at the first Home Depot. I can't believe one store "doesn't carry them anymore" and the other one five miles away did.
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July 2022 by Allie K.
Would not recommend booking a truck rental from them. We booked a 10' box truck for a great price and they canceled our rental less than 12 hours before the move. We were unable to reach anyone at the facility even after sitting on hold for almost an hour. Very upsetting experience.
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July 2022 by Antonio T.
The guy name Ray at Pro service is horrible. He don't know what to do with computer system. Move him to different department!!! I stand here for one hour. HORRIBLE!!
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July 2022 by Jason H.
I will start this review on a positive note. Charles your pro desk guy should be pulled aside and be commended for a job well done. He performed his job so well that it prevented me from calling corporate and bothering Bryan's boss on July 4th. Your self checkout cashier that was on duty at 130pm-215pm needs to be retrained on how to BS customers. It was so pathetic that I almost fell out of the 2nd empty desk chair when she told me there was no ASM to help me and the HR rep in the store could not help me and to come back tomorrow. Charles had a large pro order customer ahead of me- he was aware I was waiting a long time but it was not his fault at all. My reorder took 5 min. Wait time 45min. So Bryan take a look into this one. This self checkout cashier even told me Charles could not help me while I was waiting. She didn't even want to listen to how easy almost anyone trained at department manager level or above can handle this. She stood there silent as Charles rang up my special order. No apology. Took the high road and walked out with my receipt. Love to hear your classic retail corporate response to this one Bryan B. Hope it's better then the BS line your self checkout clerk gave me.
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January 2022 by Vinnie V.
I placed an order on line in the morning and went to pick it up at 6pm. they did not have it ready. they said they only had one left and it was a return. When I explained that on line they listed 19 available they finally went and looked. Why order and pay online only to have to wait 35 minutes to get the item???
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November 2021 by TJ Korodanbleu
horrible wait times understaffed 1 register open contractor line to back door
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June 2021 by Rollie M Sevilla
Staff are respectful
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May 2021 by Dennis Blake
Very rude and clueless employees. A customer had to tell me where to find something. Spent a hundred dollars and the cashier didn’t even say thank you or have a great day. Pathetic! Never be back again. I’ll go to a mom and pops hardware. Or maybe Lowe’s.
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April 2021 by John T.
Pro services more like no services waited over 20 minutes with a Home Depot worker sitting on a chair right next to it I asked him for help with getting rung up didn't get me any didn't call sat there. Then when I complained to him on how it's been 20 minutes he told me to take a walk. If I didn't have to have these materials to do the job I wouldn't walked he would've lost a sale. My company uses Home Depot every week and that's how I get treated unbelievable.
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April 2021 by DeSantis Cabinetry
I purchased two sets of landscape lights (last two boxes on the shelf) which matched existing lights already at my home. Took them home and started to do the installation. I put several in and one of the lights was manufactured improperly. So I went inside and called the number on the paperwork. After being on hold 10 mins., I got an associate who you could hardly hear on the phone because he spoke so softly. He took all of the information he needed, including my mailing
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February 2021 by Manuel R.
I came in today to buy paint and several other things . As I waited to be helped a person by the name of chip decided to give his back to me and stand around doing nothing . Another worker came and proceeded to help . As I walked away for 2 mins to get a brush and tape I came back and waited for my paint . The person who helped started walking away and I called him to say where is my paint this is when chip decided to give his 2 cents . He proceeds to say well maybe if you was not on the phone you would of noticed your paint . I asked him to not worry what I was doing and it's none of his business in what I'm doing . He gave me attitude and talk to me condescending and hopped on the counter like if he owns the place . Let me tell you something CHIP maybe you where having a bad day but don't take it out on your customers . I come here Atleast once a week . why are you not training your workers to act in a professional way . I spoke to the manager as well and she gave me her word she would talk to him but also was a lil dismissive in giving me corporate info. Bottom line this needs to be addressed because I can take my business somewhere else
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January 2021 by Chris C.
Ordered an LG Refrigerator in Oct.2020. On January 11, 2021, an marked truck arrived. The crew could not speak English so communications was difficult. They not only damaged the Refrigerator, but also the newly constructed walls of home while bringing it in. They were to remove old refrigerator. My 75 year old mother was holding two draws from the old refrigerator in her hands. The "crew" boss roughly grabbed the draws from her hands and put them in the old refrigerator saying NO NO She felt threatened and was clearly upset. It should not have mattered if the old unit was complete or not. They wanted draws to resale the unit. I refused delivery but they just took old refrigerator out and left in their truck. I called the store and assistant manager Kelshia (she identified herself at the time as the manager) told me" it wasn't Home Depot responsibility or problem". She told me it was my responsibility to contact LG directly and file a claim and to call Segwick (spelling ?) and file a claim for damage to my home. WHY? I purchased through Home Depot. Home depot was paid. Why should I have to make all the calls and continue to call to verify I would receive a replacement and damage to the walls would be covered. I spoke with Bryan Bell who said pretty much the same thing. He was under the impression his staff member Marta was the one who made the calls. I informed him I in fact had to spend three hours on the phone. He told me that someone would be getting back to me in24 hours. It has been days and no one has contacted me and calls are not returned by either LG or Segwick. I asked for District Manager name but he refused to give it to me. I have a damaged refrigerator and newly re-constructed walls and paint job damaged. (In fact the carpenter was on site when this happened). I WILL NEVER USE THEM FOR ANYTHING. I will go to Lowes in the future. I was promised a refund for the parts of the old refrigerator but it was never issued. Calls to Bryan Bell are not returned. Anyone know how I can contact upper management of this franchise for help?
