-
November 2024 by Dan J.
Another store joining the ranks of the worst self checkout experience. Line up like cattle into one large area of checkout machines, do everything yourself, while no less than 4 HD employees stand around, watching you like prison guards to make sure you don't steal something. How about just have four normal checkouts with actual cashiers???
-
August 2024 by Scarlett B.
Guessing corporate doesn't care about customer service. The line was out the door with people who needed help and only one person was working and she decided to take a 5 minute break with 7 people in line. It's time to go back to our local hardware stores where customer service is worth the extra 10% in price.
-
July 2024 by Mark F.
Open every day Very friendly and helpful staff Sells almost everything need for your home Big parking lot
-
August 2023 by Lynn N.
I just had a great experience in the blinds department. Fran was a great help! Very patient. thanks.
-
March 2023 by Ashley Yu
It’s a semi-outdoor/ outdoor space. I guess because it is too cold for staff to stay outside in the winter, so hardly to reach out to a staff if need some assistance.
-
February 2023 by Tzu-Hsien Yu
It’s a semi-outdoor/ outdoor space. I guess because it is too cold for staff to stay outside in the winter, so hardly to reach out to a staff if need some assistance.
-
January 2023 by Patrice O.
Ray and Cynthia went out of their way to provide outstanding customer service when we hit a snag with the delivery of our BBQ grill. Not only did they help troubleshoot the problem when the grill didn't ignite but made a second trip to our home with a tank of gas to help fix the grill. They went above and beyond the call of duty. Well done.
-
September 2022 by Charles F.
I went to the electrical department looking for a splitter for coaxial cable. I wasn't finding it (although there was coaxial cable in the aisle) so I asked the the associate there if there were any splitters and without looking up at me, he said "We don't carry them anymore". I left and went to the other Bridgewater Home Depot on Rte. 202. They had plenty there. I just felt dismissed by the associate at the first Home Depot. I can't believe one store "doesn't carry them anymore" and the other one five miles away did.
-
July 2022 by Allie K.
Would not recommend booking a truck rental from them. We booked a 10' box truck for a great price and they canceled our rental less than 12 hours before the move. We were unable to reach anyone at the facility even after sitting on hold for almost an hour. Very upsetting experience.
-
July 2022 by Antonio T.
The guy name Ray at Pro service is horrible. He don't know what to do with computer system. Move him to different department!!! I stand here for one hour. HORRIBLE!!
-
July 2022 by Jason H.
I will start this review on a positive note. Charles your pro desk guy should be pulled aside and be commended for a job well done. He performed his job so well that it prevented me from calling corporate and bothering Bryan's boss on July 4th. Your self checkout cashier that was on duty at 130pm-215pm needs to be retrained on how to BS customers. It was so pathetic that I almost fell out of the 2nd empty desk chair when she told me there was no ASM to help me and the HR rep in the store could not help me and to come back tomorrow. Charles had a large pro order customer ahead of me- he was aware I was waiting a long time but it was not his fault at all. My reorder took 5 min. Wait time 45min. So Bryan take a look into this one. This self checkout cashier even told me Charles could not help me while I was waiting. She didn't even want to listen to how easy almost anyone trained at department manager level or above can handle this. She stood there silent as Charles rang up my special order. No apology. Took the high road and walked out with my receipt. Love to hear your classic retail corporate response to this one Bryan B. Hope it's better then the BS line your self checkout clerk gave me.
-
January 2022 by Vinnie V.
I placed an order on line in the morning and went to pick it up at 6pm. they did not have it ready. they said they only had one left and it was a return. When I explained that on line they listed 19 available they finally went and looked. Why order and pay online only to have to wait 35 minutes to get the item???
-
November 2021 by TJ Korodanbleu
horrible wait times understaffed 1 register open contractor line to back door
-
June 2021 by Rollie M Sevilla
Staff are respectful
-
May 2021 by Dennis Blake
Very rude and clueless employees. A customer had to tell me where to find something. Spent a hundred dollars and the cashier didn’t even say thank you or have a great day. Pathetic! Never be back again. I’ll go to a mom and pops hardware. Or maybe Lowe’s.
