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December 2023 by Agnes S
A disappointed customer
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December 2023 by Aay Jay
I needed “Distilled Water” and called ahead to confirm availability. The associate confirmed to me. But when I drove down to the store, I was escorted to the shelve stocked with “purified water”.Apparently, the staff at CVS doesn’t know the difference between “Distilled Water” and “Purified Water”. This is pathetic and unacceptable for an employee at a drug store to be so ignorant!- A DISAPPOINTED customer!
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August 2023 by Arvind Kumar
CVS made prescription pick up real easy. They send a text when the prescription is filled and ready to pick up. Send reminders just in case you forget. Good experience compared to past.
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August 2023 by Vanessa Etienne
This pharmacy is hands down the worst . They are very RUDE and NASTY
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August 2023 by Rosemary Morales
They seem stressed out, always backed up
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July 2023 by Linda C.
The worst. They have not gotten my RX's correct the last few months. I have used them for years. Will be moving on. Unprofessional , at least a 20 min wait to talk to someone.
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July 2023 by Felicia S.
Fully agree with this pharmacy rating. Completely unhelpful. I will be looking to move our prescriptions
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June 2023 by Google user
Suzy (Head Pharmacist) was incredibly helpful and supportive during a stressful time. My insurance gave me a series of hoops to jump through before an international trip, and Suzy helped me secure important medications in time. I am very grateful for her professionalism and positivity.
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May 2023 by Kenneth Sebastian
Suzy (Head Pharmacist) was incredibly helpful and supportive during a stressful time. My insurance gave me a series of hoops to jump through before an international trip, and Suzy helped me secure important medications in time. I am very grateful for her professionalism and positivity.
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April 2023 by Stelard S.
Day 1 customer here- used to love this pharmacy- always friendly and it felt like a neighborhood pharmacy as the staff and pharmacist would remember me by name. Sadly, the quality of service has greatly diminished over the past few years, and today's events drew the line. Yesterday at 4pm, my 1 year old was diagnosed with an ear infection and an Rx for antibiotics was called in by the doctor. The Rx was not filled by the time they closed at 7pm (which is absurdly early, especially since every other CVS closes at 8 or later). I went the next day as early as I can, and unfortunately had just missed closing time by a few minutes. I decided to track down the store manager, which was a chore in itself, and see if there is anything they could do - including transferring the Rx to a different CVS so I can pick it up. I was met with the very rude pharmacist who confirmed, the Rx had not been filled (30 hours later), and there was nothing she could do for me because the computer was already shut down. Her only explanation was "you should have come earlier" and that "every cvs closes at 7." I informed her that she was very misinformed or a liar and proved her wrong with a simple google search. At this point I am not mad that they are closed and I got there late-my fault, not theirs, but the fact that the Rx literally had not yet been filled is just ludicrous and instead of apologizing that this wasn't filled yesterday, or even today so I could have had a friend pick it up for me, she makes it seem like I am problem for wanting my son to get his antibiotics. After I explained to her that I couldn't come earlier because I have a job and a sick child and then proceeded to made a total ass of myself yelling at this woman (not one to complain but you mess with my kids, you get a whole new side of me), ensuring she knew just how displeased and unacceptable this was. I then called another area CVS who kindly explained they can not transfer an Rx without this CVS' approval. So, I decided to call my doctor, who graciously recalled in the Rx to the Somerset CVS. When I arrived there, the pharmacist said they could not fill it because the Union Ave CVS had already filled it. Thats right- after I left, the pharmacist who said there was nothing she could do for me, filled my son's Rx but, because they were closed, I couldn't pick it up and it couldn't be transferred and the new Rx couldn't be filled because the insurance wouldn't cover it because one was already filled. I told the pharmacist that I would just pay out of pocket and worry about the insurance later. He then asked me to wait 5 minutes, and before I knew it he kindly filled it and charged me my copay. I can not imagine this situation had the Rx been for a nebulizer or inhaler or something even mote tome sensitive. This whole situation just proves that the staff does not care about the patients who utilize their facility and quite frankly, to defer filling a child's medication for 30+ hours is just unacceptable and negligent. They lost another customer.
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January 2023 by Bria W.
Worst pharmacy! They refused to help me because they thought I had Covid, since I had a mask on and I heard the staff talking about me behind my back. Maybe they should learn to be more subtle when gossiping about a patron. The pharmacy staff there is Extremely unprofessional and they profiled me. So unethical! I Will DEFINITELY REPORT THIS TONIGHT. Absolutely ridiculous!!! My lawyer is already looking into this incident. You all mistreated the wrong person today.
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December 2022 by Marla C.
The worst Pharmacy customer service ever!!! Takes minimum of 20 minutes pick up the call to be told each time "I don't understand you and hang up " I do speak clear English. Arprita the Pharmacist is so totally rude I thought had to be a joke. i specifically asked have Childs meds flavored as doctor suggested as tastes awful. she said she would. Having such hard time getting child take this awful gritty thick fluid. I call back 3 days later waited my 20 minutes only to get Arprita again pretending she cannot understand me, to have her say they have no flavoring you have to go somewhere else. My 1st & last prescription here. Absolute worst customer service ever!! Done.
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November 2022 by Walter Leon
Mrs.Payal very nice
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August 2022 by Marwa Elkholy
I’m not sure how a covid patient with 102 fever gets hung up on .. they are disgusting
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April 2022 by Michael W.
Rude people, on hold forever then they pick up and just hang up. Many times they are out of stock or give partial refills. Hire somebody who knows what they are doing
