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January 2024 by David Houser
Outstanding service, Greg the owner said you will have your car back following day by lunch time. Motorworks call at 11 am. My car was fixed, ready for pickup.They are great!
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January 2024 by Robert Fisher
Engine replacement was recommended and shop was able to obtain and install a low mileage used engine. Shop did a professional job with the installation. Warranty is 6 months with unlimited mileage. The shop does quality work.
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January 2024 by Sam Murphy
I’ve been going to Bridgewater Motorworks for several years, and always have a good experience. They are honest, efficient and reputable. Their customer service is excellent (especially their friendly dog!), and they always provide prompt service. Highly recommend.
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November 2023 by Joseph Rosenello
The staff at Bridgewater Motorworks are very friendly and quick with communication. The shop seems very professional, and they probably do great work.However, their pricing leaves a lot to be desired. They will not give you a job quote until you pay a $190 "diagnostic fee." I already knew what the issue was and the approximate repair cost for the parts + local labor rates. I explained the issue in detail to a mechanic over the phone. The diagnostic fee did not bother me since I had reasonable pricing expectations going in, and I was told the fee would be waved once the work was done. However, they quoted a price significantly over the approximate rates. I had no choice but to take my car back and eat the diag fee in the process.Echoing the sentiments of a few other reviews on here, hiding these extremely high prices behind a diagnostic fee is not fair to anyone. I would have liked to keep Bridgewater Motorworks as my go-to mechanic for my cars, but this questionable practice and abnormal pricing has caused me to look elsewhere.
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November 2023 by Allie D.
STAY AWAY FROM THIS SHOP. They are dishonest. I brought my car in for a new catalytic converter. They used an after market catalytic converter and never told me. And charged me $3100 for this after market part. Which, by the way, was only $116 less than the dealer's price when they had earlier replaced the other cat converter with a NEW one. My car has 2 catalytic converters. As a result of this after market part, my check engine light was coming on every few weeks from the time they did the work to several months later because the converter was not working properly. I brought my car in multiple times over several months to have them fix the issue. Yet each time, after a couple of weeks, the check engine light would go on again. Very frustrating. And here is how it ended with them. They told me my car oil was leaking on the catalytic converter and that was the issue. Rather than just admitting they screwed up when they put in the after market part, which malfunctioned over and over, this instead was their line. So no warranty coverage. Nothing. What they should have done was admit their mistake and refund my $3100. But they didn't. So I was out $3100 and ended up paying another (more honest) repair shop an additional $3100 for a NEW OEM catalytic converter. And guess what. After several months of having this new catalytic converter, I have had zero issues. No engine leaks on converter. No check engine light coming on. Everything is running great. And lastly, I spoke to two mechanics on the "engine oil leaking" on my catalytic converter and they both said this was total BS. Their comment was that the dishonest shop simply did not want to honor the warranty. So be warned, STAY AWAY.
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October 2023 by Osma Sadiq
I apologize in advance for this long review but Bridgewater Motorworks is the best place for service!This was my first time at this location and I found them because I had a flat tire and was in desperate need of service/assistance. The two gentleman who assisted me when I first walked in were very helpful, friendly and polite. I explained my situation and they were able to get me a new tire. When I was told initially that it would take a couple of hours due to the fact that the tire had to be ordered , I appreciated the fact that they were upfront with me and told me initially how much everything would cost. I was so happy ? that they were able to assist me with my flat tire and I was so grateful !! This was my first time at this location and first impressions are very lasting! I truly appreciate the service I received and if you need any service done on your vehicle please give them a call - you will not be disappointed! Thank you so much again Bridgewater Motorworks!! You are the best!!
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October 2023 by sharon c.
Bewere of price gouging saved $2000+ I was charged $191.90 for diagnostics and was denied service.when I arrived I had a VTM-4 light on and asked that it be fixed ,I was informed after that the diagnostics charge would be deducted from the final cost.although I $190.91 was steep I agreed based on the Charge being taken off the final cost.Diagnostic results: spark plugs need to be replaced ,Air intake hose to be replaced,EGR,Inner tire rod.service to be completed. Valve lifter lash adjusting,remove and replace air intake hose,clean carbon deposits at EGR,Replace tire rod,Test wheel alignmen,Remove spark plugs.I JUST HAD SPARK PLUGS DONE a few months before $3359.79 (I only asked for VTM-4 be fixed) Bridgewater motors was rude and add unnecessary work in order to pad the bill they just wanted to make $191.90 for diagnostics exaggerated service needs in order to make completion of work impossible they needed to keep the car for 3 to 4 days and refused to divide the work based on priority. I asked what was the most important what could be done now and saved some work for later based on economics. They refused and stated it all had to be done at the same time they would not even top up my transmission fluid they said was low or do anything to compensate $191.90 for diagnostics. I requested the hose be changed and they said it would take up to a week to get the part after trying to reason with them. I finally was defeated with no service received. I then took my car to TW Service LIC in Plainfield NO CHANGE FOR DiAGNOSTICS, diagnostics read work received clean carbon deposits and EGR valve lifters leash adjusting total cost $314.55. My lights are now off and my car has been running fine for a month know ,the work took about 4 hours.please don't take your car here save your money beware of shops that take advantage of women
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September 2023 by sharon campbell
BEWARE OF PRICE GOUGING SAVE $2000+I was charged $191.90 for diagnostics and was denied service.When I arrived, I had a vtm – four light on. I was informed that when a diagnostic test is done, the price paid would be applied to the final charges. Although $191 was steep for diagnostics, I agreed based on the charge being taken off of the final cost.Diagnostics results, spark, plugs, air intake, hose EGR, inner tire rod service to be completed.Valve lifter, lash, adjusting, remove and replace air intake hose clean carbon deposits at the EGR replace tire rod test wheel alignment. Remove spark plugs a total of $3359.79.Then I went to TW service Iic in in Plainfield, New Jersey. No charge for diagnostics diagnostic test read work received clean carbon deposits at the EGR. valve lifter lash adjusting total $314.55.My lights are now off and the car has been running fine for three days. Bridgewater motors was rude and added unnecessary work in order to to pad the bill. They just wanted to make the $191 on diagnostics and exaggerated the service needs in order to make Completion impossible. They said they needed to keep the car for 3 to 4 days and refuse to divide the work based on priority, I just asked what was most important and what could be done now saved for later based on economics they refused and stated it all had to be done at the same time , they would not even top off my transmission fluid which they said was low or do anything to compensate me for $191 dollars diagnostics I requested the hose to be changed and they said it could take up to a week to get the parts. After trying to reason with with them, I finally was defeated with no service received the second Shop completed the work in about four hours. Please do not go here save your money beware of shops that take advantage of women..Service: Transmission
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September 2023 by David Justus
Bridgewater Motorworks knows what they are talking about ... it started with my no-appointment oil change and tire rotation. I was in and out. Then, when I needed my headlights fixed (not just replaced), they were able to solve the mystery that no one else seemed to be able to fix. Greg and his team have been very friendly and helpful. I would highly recommend them because they know what they are doing.Services: General repairs & maintenance
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September 2023 by Ujjal Sanyal
I have been coming here for several years for oil change and regular maintenance and have always had a pleasant experience. Prompt and efficient service, courteous and friendly behavior, advice on maintenance needs, comfortable waiting area with water, coffee and internet. I have no hesitation in recommending this establishment.Services: Tires
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September 2023 by Kristin Sloane
Always reliable and trustworthy. Went recently for an oil change and minor concern which was resolved quickly.husband and I have been bringing our cars here for years.
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August 2023 by steve satnowski
I have been using BWMW for a few years now and have had nothing but good service from them so when every light on my dash board came on(and I mean every light) I did not know what to check first. The car ran fine so before it stopped running fine I dropped it off to them that night and asked for a diagnostics check.The next morning I got a call telling me what the problem was and how much it was to fix it. I picked the car up because the part I needed would take a few days to get. I received a call a few days later telling me the part was in, I dropped the car off and I was told I would receive a call once fixed. I work in service and I know things take time to fix and I dont like to be rushed, so I didn't badger him for a time just said OK, later that day he called said it was done and it turned out to be less then I was quoted. I figure myself a car guy as I have a vintage muscle car and do all my own work on it but these new cars with all the computers they have its nice to know I have a place I can take it to and get it fixed with out having to worry if its done right ,thanx again BWMWServices: Electrical repair
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August 2023 by Heart Kitchens
Bridgewater Motorworks has been our exclusive mechanic for a number of years. From oil changes to more extensive repairs and tires, service has always been fast, accurate and responsibly priced. One mark of a great service business is employee retention. When we visit Bridgewater MW, the same, smiling faces are always behind the counter and in the shop. They know our vehicles and they know us. We won't trust our vehicles to any other shop.Services: Air & cabin filter replacement
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August 2023 by Paul Featherman
Always a great experience at Bridgewater Motorworks! Great customer service & even better work. If you’re looking for a consistent, honest & reliable shop for service look no further! Highly recommended & will continue to bring my vehicles here!Services: Transmission
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August 2023 by Dallas Taylor
Avoid wasting your time at Bridgewater Motoworks. My car had a clicking noise coming from the front right axle, so my partner took it to the mechanic. The owner provided a quote of $575.78 and diagnosed the problem as a right front differential issue. After picking up the car, I still heard the clicking noise. A few days later, we returned because the sound persisted. This time, Greg gave us a quote of $1000, stating that the right front axle needed to be replaced. I was initially confused because why wasn't this axle issue mentioned when the differential problem was addressed earlier? Seeking clarification, my partner visited the business, only to be met with Greg's condescending and disrespectful attitude.This company doesn't deserve any stars whatsoever. I highly recommend that everyone avoids them, as they are clearly exploiting their customers.