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November 2023 by Andreia Garcia
Great experience from the moment I called on the phone to schedule to get my car looked for the initial review. My car was in due to an accident and claim was done through insurance and they handled everything. Car was even done sooner than expected. They are super friendly and communication is great.
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November 2023 by Robert England
I normally do not right reviews, but I wanted to share an incredibly ++POSITIVE++ experience from Bridgewater Collision Repairs. After a recent car accident, 'Berns' and team took the extra time to help me when I needed it most. The level of service was extraordinary and honestly refreshing.Thank you for the straight answers and good advice!!!!!Rob
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November 2023 by Abhishek B
A body shop/ repair facility you can trust. Bern was very helpful from 1st phone call to last meeting and always happy to answer any questions. He dealt with insurance company very well to resolve all issues.
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November 2023 by Nate Attinello
Excellent job on my Civic’s deer hug!! Bern’s the man and the shop will make it like it never even happened. Hopefully won’t need a body shop again but if I do they’ll have my business 100%.Services: Painting
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October 2023 by Noah Daniel
The case manager I had was really very kind and the level of customer service was definitely above and beyond. I had a couple of awful dents on my side quarter panel that I got from hitting some unexpected road debris that slipped under my vehicle from another car as I was driving.The piece that was repaired is color matched, finished nicely and they really buffed and shined my car beautifully and even though it’s 10 years old, they really brought out the shine on my car and made it look practically almost brand new.Thank you so much to the entire team of bodywork and paint guys and mechanics, and thank you Berns for being so awesome!
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October 2023 by Linda Palumbo
This was the 2nd time i used Bridgewater Collision to repair my BMW X3, They were recommended by the service manager at BMW of Bridgewater. My husband and I dropped my SUV off on Sunday night and by 11 or so the next morning Gabriella called me to give me an idea of the repair time. They have a text notification system that keeps you updated along the way. Once again I am satisfied with their work and professionalism. Gabriella is the best she is so kind and caring. If I need any repairs in the future they are my go to body shop. If I could of given the 6 stars I would of!!!!!Services: Painting
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October 2023 by Sameer Joglekar
I came to Bridgewater Repair with an issue, no appointment. They came out immediately, assessed the situation, and gave me practical advice on how I can make the repairs myself without trying to sell me and even saved me money. Then they offered to take care of it for me, no charge. Amazing service and honest people, wouldn’t go anywhere else.Services: Painting
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October 2023 by Anthony Pucciarelli
My 2024 Lexus was damaged by a deer. My insurance company suggested that I use Bridgewater Collision on Route 28, North Branch.I could not be happier. Both the owner and the receptionist made my experience a positive one. The owner explained the process very clearly, and the receptionist gave regular updates.Professional, friendly service. I recommend this business with no reservations.
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September 2023 by James Varaklis
I don’t write many reviews, but Bridgewater Collision Repair was AMAZING to work with, and the work was absolutely impeccable!! To begin, the staff made me feel welcome from the moment I walked in the door, and they offered really good tips about how to deal with insurance and WHEN to drop off my car, maximizing the time my car would be in the shop so that I didn’t have to spend a fortune on a rental car. The staff tips were really invaluable and SO appreciated!The best part is that my car was done WELL before promised, the work was the best I have EVER seen, and I’ve had several accidents, the car was spotless inside and out, and the VERY friendly staff answered all of my questions, including about insurance, and didn’t point me elsewhere.Great staff, great work, and exceeded my expectations - why would I ever go anywhere else?? The answer is simple - I wouldn’t. Great job guys, and although I hope not to need your services anytime soon (lol), I can’t thank you enough.JamesServices: Painting
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September 2023 by Tyler Hall
Bernabe and his team were great. They kept us in the loop while the car was getting fixed and did an amazing job!Services: Painting
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September 2023 by J Zook
I had a cyclist knock loose my driver's side rear view mirror. I stopped in to ask about getting it fixed. Burns was in the office and immediately came out to take a look. He went back inside and got Sal. They were able to pop it back on in minutes. The point I wanted to share, was that they stopped their day to help me! Such kind service! I will definitely come back to them in the future should I ever need more service. Thank you Burns and Sal!
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August 2023 by Cynthia Parayil
This morning I had gone to Bridgewater Collision Repair to have them give me an estimate to take care of a rather big scrape that was quite visible on the front bumper and a minor scrape in the back of my Tesla.I had dropped in without an appointment, yet the lady at the front desk was quite gracious about having somebody take a look at it!The person who came to take a look (I am sorry that I did not ask for his name), was so courteous. Even though Bridgewater Collision Repair does not service Tesla cars, he took a look at it and asked if it was okay if he tried to apply a spray on the scrape. He took care of the scrape by gently rubbing the surface of the car with the spray. Bridgewater Collision Repair offered me this service free of charge and with such courtesy, thank you so much!A Happy Customer!
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June 2023 by Douglas Moreno
I went to this shop yesterday (being for the first time) for what I was expecting a major repair on my rear side panel due to some tire markings. When I arrived I met a gentleman named Berns who was super friendly and asked to see the damage. Ultimately, he was able to clear off the damage free or charge and was super helpful by recommending me some touch paint from a local Honda dealer. I’ve never experienced this level of customer service in a while and I definitely recommend anyone who is needing body work to stop by and meet with Berns who provides exceptional customer service!
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May 2023 by Jesse Lee
Highly Recommend Bridgewater Collision Repair. Berns the case manager went above and beyond to make sure I knew what the process was for fixing my car after it was rear ended. He walked me through how to manage insurance, how they would fix the car and how long it would take. Do not hesitate to give them a call!Services: Painting
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May 2023 by iSHMAEL LOPEZ
2d time I've used B.C. but first review. Each time MGR. Berns and crew did an exceptional job on my vehicle to my complete satisfaction. Berns is pleasant, personable and expert in every aspect of repair work. I felt (now believe) he fights my insurance company harder than my own broker. Go to B.C. with confidence.Services: Painting