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August 2024 by Amanda Gartland
Kimberly was very knowledgeable and thorough in her description of all of the features of the sleep number beds. We have not received our bed yet but both my husband and I were impressed with how great the side sleeping pillows are! Just like Kimberly said reduced neck pain and tingling in my fingers! Can’t wait to try the bed!
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August 2024 by Brenda Michaels
Went into Sleep Number not knowing much about there beds and was pleasantly greeted by Alex. He was very knowledgably and patient. I wish I had purchased one of there beds sooner!! Couldn't be happier. Thanks for all your help Alex!!
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July 2024 by Theresa DeOliveira
If I could give zero stars, I would. We paid $4,558.20 in full before the mattress were even brought to the house. The mattress arrived 6/05 but was not used until 6/20 and was sunken in on both sides of the bed by 6/22. I was then shipped a new pump but was told to install myself, my husband was then underneath the bed frame installing the new pump with assistance from customer service on the other line walking him through each step. The new pump that was given still didn't work and then my husband and I were sleeping downstairs on the couch and an air mattress until service call guys came on 7/03 when they told us that they were the only ones who could properly connect the pump to the mattress because the wifi needed to be connected through their system.
That week the app was not registering data. On 7/09, the bed was sunken in again and we programmed both sides of the bed to 100, but a couple hours later, would deflate again. On 7/11, the app reflected that both sides of the mattress were still programmed to 100, despite having a huge ditch on the one side of the bed. Called customer service on 7/12, spoke to 3 people, including Rolanda who continuously spoke over me and patronized me throughout the call. She explained that the issue was with the wifi, even though we have a router directly in front of our bed. She also explained that we can only return the mattress, but $250 pick up fee would be deducted from the refund and the $2,000 base was for final sale. I now have to wait an additional 18 days for the mattress to be picked up on 7/30 and I will only receive the partial refund sometime during the week of 8/05.
This has been one of the worst experiences that my husband and I have been through. And when you do call for a service, they only come out at their own convenience, which could take longer than a weeks time.
Attached are the photos from the faulty mattress, which clearly show how deflated the mattress is. The first 4 photos were taken on 7/03 and the last 4 were taken today, 7/12.
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June 2024 by Billy Brooklyneer
Alexander T. at the Brick, NJ location is a class act salesman. I'm a first time sleep number customer and I had a million questions and concerns, and Alex was beyond kind, patient and helpful during this process. He knows everything there is to know about these beds and ever gently guided me to the perfect bed choice for my needs as someone who has had back troubles for many years. Thank you Alex! I am incredibly happy with my purchase and you couldn't have done a better job listening to my needs and steering me to the right decision. Thank you!!
Sleep # give him a raise, he's the best!
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March 2024 by Maureen Esposito
Kim was very knowledgeable and patient, juggled multiple customers and we didn’t feel neglected.
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February 2024 by claudia klein
Love my sales woman Kimberly. She was helpful and patient.
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January 2024 by Kate C
Anthony was very knowledgeable and helpful in answering my questions about the sleep number beds. It seemed like a no-brainer to go with sleep number after researching all mattresses on our list. I was surprised that they were within the price range we were looking for and have the option to adjust and change as we do over time. The bed hasn’t been delivered yet, but I hope the quality truly delivers and we are happy upon delivery. Will update in the future.
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January 2024 by Theodore Bottone
Angela made our purchase very easy. she was very knowledgeable not pushy and gave me all the facts to make my decision on which bed worked best for us.
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December 2023 by Nancy Stefanowicz
Easy, efficient, very knowledgeable. Didn’t try and over sell me. Bought a bed for my son and daughter in law- it’s practical Christmas here! Thanks SN Brick- great experience!
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October 2023 by Lauren Capriglione
We just had the most pleasant experience!! Not only were the products great, but Corey was the best salesman we could have met. He was kind, knowledgeable, helpful, and even made this process fun! We will for sure be recommending him in the future!!
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October 2023 by Joe & Diane Dziobek
Theo was great showing us everything! Very attentive in our needs for bedding.
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June 2023 by Matt Garrison
Our salesman Anthony was knowledgeable and thorough. He answered all of our questions and was patient. We didn't feel rushed or pressured at any point in the process.
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May 2023 by Melody Henrick
We had a Great experience at the Brick location. This is our second sleep number bed, but they have changed since our first. The staff was super knowledgeable and took a lot of time finding our perfect match. Highly recommend the location.
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January 2023 by Lee C.
Horrible experience. Sales woman just looking for a sale. Never heard from her afterward despite being told we would get calls to check to see how we were doing. Bed broke In a yr and needed new air chambers. Paid over 200 dollars in labor, for a service that lasted 7 minutes. What a rip off. Stay away from this company. They don't respect their customers.
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October 2022 by maria fiore
Anthony was amazing salesman to work with A÷
