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March 2025 by oscar
It didn't meet my expectations, I hope it gets better soon.
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January 2025 by frank cappello
Don't go here. They try to make you get services done that are not needed. My car is two years old and they suggested new tires! My threads are fine. Had wipers put on and one flew off three weeks later! This is why R and S Strauss went out of business. Stop taking advantage of people!
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June 2024 by M
No communication to various customers on wait times etc
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June 2024 by m j
No communication to various customers on wait times etc
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June 2024 by Planted Betta
0 stars I went in to a full service shop also a member none of my concerns were addressed all the women were very rude and short with me from start to finish .. they squeezed a 68 dollar Oil change I did not ask for and who know what other watered down fluids they put in! I’ll never go back to this place it’s a oil change scam
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June 2024 by Abby Stanislawski
Took my fiancés car in for an oil change, to look at the brake service that was done by them earlier this year (brakes shake at certain speeds), and to diagnose the sound coming from engine. We were told that the oil change was done and they can hear the noise in engine but they can not look at engine due to them not offering that service and all they can do is replace the engine. When going to pick up the car they were asked if they saw anything with the brakes and couldn’t get a specific answer from them whether they were looked at. Wasted an entire day off and now have to take car to another place tomorrow when we were under impression that this was a full service center. If they couldn’t diagnose an engine problem to begin with they should’ve advised that over the phone. I am currently 35 weeks pregnant and we cannot afford to be without reliable transportation.
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May 2024 by Zack Akda
Amazing service, I came in to upgrade and was out in less than 10 min
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May 2024 by Tara Crane
So I took my daughters car in for a quick oil change. Nope nothing quick about this. I was stuck there over an hour and a half so they could do some 1 million percent safety inspection. Upon this they gave me a list of everything that was wrong. Well they told us that the tie rod links were cracked and broken along other things. I told the guy from the start that I JUST WANTED AN OIL CHANGE. well you would think this was good he told us. we turns out it was a flat out LIE. I took her car to mavis.... they said that there was nothing wrong with them. There was no play in the steering and it didn't appear to them to be cracked. Before they brought the car back out to me they told me to "sit down so we can give you a price to fix all this". I was fuming mad and wanted to cancel the whole damn membership. Never again will I go to this particular service station. I called the so called manager and he started getting cocky and nasty. Please avoid this one they will make you fix stuff that isn't broken. Good thing I took the car and not my daughter. She would have fallen into their trap.
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April 2024 by Nadine Burgess
Hours say open until 5 on Saturdays. However, Travel closes at 3. That should be reflected on hours posted. Also tried calling before driving 30 minutes out of our way, but number on Google had someone at Philly office answer. That employee said Brick Travel should be open same hours as auto since their office was.
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April 2024 by Brian Buck
Used the triple a app, this was the top result and recommendation, i called the number listed 3 times and its computerized, as i wanted to make sure they had the tire in stock. When i arrived there with the tow truck i was informed that they probably wouldn't get to it
that day because they're booked with appointments and may or may not have the tire in stock. The tow truck driver promptly dropped my car there leaving me stranded for over 2 hours, this could have ALL BEEN avoided by having a person actually answer the phone. I should have went with my gut and avoided this place, because unhelpful doesn't even begin to describe the service. If you're reading this and need tires, go to tire farm in farmingdale, if you'd like to be treated like a human being, they'll help you. I can't imagine what this would be like if i was elderly or handicapped, I am shocked.
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March 2024 by Cant Love No Thotties
This place is wicked.....stay far away
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March 2024 by Karen Kelly
The management does not care that what they've done to you is unfair and not right. They shrug off that parts of your car fell off because they didn't reattach it correctly. They don't care that you tell them when they tell you that you need new windshield wipers after they put new ones on only 9 months prior that they should be responsible to replace them. They never worked right, I told that to Glen the day they went on.
They do not care that they lost a customer that has spent anywhere from 400 to 2000 dollars a year there from 2017-2024.
They do not care, that they lost a reliable steady customer because they would not validate that what they were doing to me was wrong.
On my last visit, I didn't get the inspection on my car with my oil change, my car was there for 5 hours. I questioned it, Holle said they didn't do the inspection. She gave me an appointment to come back, she had the gall to ask me in a way as if I was bothering her when I came back, "what do you want done here today". She should be ashamed of herself, they didn't do what they were supposed to do and had the nerve to question me about an appointment she made for me. I walked out, I'll get it done elsewhere.
My son asked me to not go back there anymore after they charged me 160 dollars each for 3 tires, I had the same exact make and model tire replaced 6 months prior while I was at my son's house by his mechanic for 114 dollars. When I told this to Holle, she said, "the price went up do to the pandemic". It wouldn't go up that much. It wasn't the pandemic, it was either greed or something unknown to me.
I'm so sorry I didn't listen to my son, I would have saved myself a lot of aggravation, time and money.
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March 2024 by Kimberly Zalewski
I've been a loyal customer of AAA Car Care for years, and after my recent experience, I can confidently say that I'll never take my car anywhere else. What sets AAA Car Care apart, particularly under the management of Holli, is their unwavering commitment to excellence in customer service.
Holli, the manager, is nothing short of exceptional. Her communication skills are second to none, ensuring that every aspect of the service process is transparent and easily understandable. From the moment I reached out for assistance, Holli was prompt in her responses, addressing my concerns with clarity and professionalism. Her ability to keep me informed throughout the entire service journey instilled a sense of trust and reliability that is rare to find in the automotive industry.
Moreover, Holli goes above and beyond to find the most affordable solutions for her customers. In an industry where prices can often be exorbitant, Holli's dedication to ensuring that customers receive fair and competitive pricing is truly commendable. She takes the time to explore various options, offering recommendations that prioritize both quality and affordability.
Beyond Holli's exceptional managerial skills, the entire team at AAA Car Care operates with a level of expertise and efficiency that consistently exceeds expectations. Whether it's routine maintenance or more complex repairs, I have always been impressed by the proficiency with which they handle each task.
Overall, my experiences at AAA Car Care, under the leadership of Holli, have been nothing short of outstanding. Their commitment to providing unparalleled customer service, coupled with their dedication to affordability and quality, has earned my unwavering loyalty. I wholeheartedly recommend AAA Car Care to anyone in need of automotive services – you won't find a better team anywhere else.
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March 2024 by Alex hamburger2
Maggie was able to help me throughout the whole service. Gave me great advice didn’t rip me off ! Kudos to the team there! Great mechanics great price. I will let my family and friends know how helpful everyone was.
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March 2024 by Joseph Stahl
I don’t appreciate a business that gives you a morning appointment and then you find out that no work had been done on the car. Very understaffed.
