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October 2024 by Marcos G
Worst place ever, stay away, they don’t pick up the phone, don’t answer texts either .
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October 2024 by Essam OMRAN
Very friendly and professional service
Reasonable prices and good quality
Definitely will go back
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October 2024 by Geo P
My Powerwasher was there for 4 months (May-Sept). They said something was wrong with my carburetor and the part was on backorder. They never pick up their phone, answer texts, or call you back. While in the store I've talked to other customers that are having the same issue and their machine being there also for months at a time. Needless to say my power washer was never repaired and now I am taking it somewhere else to get a second opinion. I would not recommend this place nor will I ever come back.
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August 2024 by Brian smith
Ryobi sent me here for a warranty replacement .
Hear this horrible story.
I waited 3 months for a lawn mower cover .Never got it still after 7 months later no call back or follow up, I just took my lawn mower back.
Kept calling and texting as they asked me to do, For every 10 text I sent I got 1 unhelpful reply as for calling they don't pick up waste of time.
I hate writing bad reviews , I always give the benefit of the doubt but i waited 7 months horrible
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July 2024 by Zhi Li
HORRIBLE HORRIBLE HORRIBLE! Stay away from this place. Dropped my mower for warranty repair on June 12th 2023. It has been a nightmare! no call or text ever returned for 1 whole year. During the past year, I drove over 1 hour to visit the shop twice along, but was told to contact manufacturer (Ryobi ）directly as Rybobi has all my info and there was a delay by Ryobi for not sending part. However, Ryobi never received any order from this shop and has no record of my mower. For my issue, Ryobi also tried to contact the shop to figure out what's going on, but the shop never returned any phone call from Ryobi. Also, Ryobi denied the shop's description of not sending parts. After 12 months, I have to come back to take the unrepaired mower to another Ryobi appointed shop for service. The shop was hostile when I was trying to get my mower back, saying it was my fault to order a junk product. The same day, I met other customers who get the similar treatment! Stay away from this shop!
UPDATE: I sent the mower to another shop per recommendation from Ryobi and it was repaired within a week!!! The Lawn Mower Shop just lied
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June 2024 by Carolyn Puia
HORRIBLE HORRIBLE HORRIBLE! Tried calling for weeks on end and no one calls back, no one picks up the phone. Finally we just took our lawnmower to the place and it’s been there for 2 weeks and still no call back. It was supposed to be done in 7-10 days! What is the point of having a phone if you’re not going to call a customer back? Voicemail is full as well. Go somewhere else guys.
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June 2024 by Kurt Barbagallo
Have called at least 15 times over the past week to schedule a service for my tractor and not once has anyone answered the phone and instead
I was met with a recording to leave a message. However, their voicemail box is full so can't actually do that. Fortunately you can text them, which I did multiple times and they didn't answer them either. Wow!
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June 2024 by Drew Helfin
Stay away, I was told I’d have a quote in a week from when I dropped off my trimmer, after 2 weeks I started calling, left 4 voicemails and texted as well, no call backs or texts. I drove there and they said I’d have a quote in 2 days, they quoted me and I approved the work and they said It would be done in 1 week, I called and texted after 9 days, no answer, left messages and no return calls or texts, on the 11th day I called 20+ times in a row and they finally called back to tell me it was done, 5+ weeks after I dropped it off they finally finished it. Horrible, I’ll never return there.
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January 2024 by John S.
I highly recommend The Lawn Mower Shop. They repaired my Generac generator that wouldn't start after 2-3 years of non-use. They came to my house to pick it up and brought it back after the work was done. It started right up! They did excellent work and I really appreciate that.
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January 2024 by M. Vel
Needed to have my lawn mower blade sharpened,overall good experience and result.Did experience lack of communication in terms of whether my blade was ready for pick up or not but figured they were just overwhelmed with high volume of work.Overall would come back to sharpen my blade again.
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December 2023 by José Luis Franco Rodrigues
my father comes here. and if thats not enough for u to check it out...its been here for years. all arrows point to enter. ;) Thank u and God bless u guys.
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November 2023 by Richard Huckins
Been going to this shop for 22 years, they have always been responsive and offer great customer service. When I bring equipment in to them, the wait is kinda long, but the repair services are excellent, better than I have found anywhere else that still services outdoor equipment. Give them a try!
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November 2023 by Sunset Realty Group
If I could give a negative star I would. Like other customers they do not return phone calls do not return text messages which they ask you to do in their voice message. After having my ride on tractor there for over 2 weeks they told me the engine was no good. We went to pick it up brought it somewhere else and $250 later all my repairs were done. Avoid using this place
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November 2023 by Andy Weighart
As many people have commented, it's nearly impossible to get a hold of them. I asked why no one answered the phone or returned my texts, and one lady said that it was hard because she was watching the kids there. Sorry, but that's unacceptable.They said my item would be ready in about a day or two. Three days later, I tried to get a hold of them to find out if it was ready. Had to drive all the way down there, only to find out they had to even started working on it
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November 2023 by Lou Scibelli
More than satisfied with their service!
