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November 2023 by Elizabeth M.
My MD called in a prescription on Wednesday it is now Saturday and they STILL don't have my medication! I need this medication and it is 1) Completely unacceptable to wait this long 2) If they had any semblance of customer care they would have either sent me to another pharmacy or gotten the medication from another Walgreens!
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July 2022 by Greg B.
Terrible pharmacy, long waits in person on the drive thru. No inventory, no updates, Always something else ...
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June 2022 by Cathy D.
The Boonton, NJ, Walgreens Pharmacy is awful. Rude people work there. They won't answer the phone when you call. and it's dirty.
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September 2021 by Megan B.
Seriously the worst Walgreens ever, i've lived in boonton all my life and and this place is notorious. Today they didn't want to refill my prescription because of an "insurance issue", saying that i had to call my doctor and figure it out. I then went to the Denville Walgreens and they filled it up with no hesitation. Terrible service and rude employees, seriously don't waste your time here.
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September 2021 by Melody Y.
I completely agree that this is the worst Walgreens and worst drugstore anywhere . It is dirty , the employees , including pharmacy are lazy and slow to help . I have driven away from the pharmacy drive thru several times as no one comes , and finally , yesterday , there was a shelf stocker that was walking around coughing with his mask half on and he stunk of smoke . If I could give them 0 stars I would . Walgreens HQ needs to visit , they would be horrified
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June 2020 by Lisa M.
The lead pharmacist and the team truly care about everyone no matter how busy they are. They are knowledgeable, efficient, and kind. Thank you for ALL that you do to support our community!
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April 2020 by Loretta P.
Thank you to all the Heros on the front line at all the Walgreen stores. Your dedication and hard work is appreciated by many.
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April 2020 by P B.
The absolute worst Walgreens. The pharmacy sometimes has 4+ staff and still nothing gets done quickly or correctly. Many times medications we've taken for YEARS are not in stock, you know people have refills coming up and you don't think to ensure they can get them? Last time my metformin had a surprise of a completely different white pill in the bottle which happens to be an antipsychotic medication!! How do you make a mistake like that?? The pills weren't even the same size. The pharmacy assistants are not well trained. The only one that knows what's going on is the lead pharmacist Ali Hassanzadeh. They often lie and say they called your doctor or insurance company multiple times for authorization or to change the medication and the doctor "never calls back". Complete BS as all of my doctors call back when I fill at any other different pharmacy. They have lost paper prescriptions more times than I can count, tell me that electronic prescriptions never arrived. It's just a nightmare over there, even the drive up tube is broken more often than not. As for the store, it looks more like a dollar store than a pharmacy, the people at the register barely speak English and appear to be sleeping most of the time...very unhelpful. The interior is dirty and dilapidated, Walgreens took over from another pharmacy chain many years ago and never made any effort to improve or update the store.
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March 2020 by Alex G.
The pharmacy manager is great but everyone else ranges between incompetent and friendly to incompetent and rude. Prescriptions are never on time. They make changes to scripts based on discussions w/ the insurer, not the prescribing doctor or patient. They've sold expired, broken, medical equipment and upon return (within 24 hours w/ receipt), stated that they cannot accept returns on prescription items. After much discussion and the general store manager intervening, they replaced it with another unit that was also broken. The solution was ultimately to contact the manufacturer to get a working replacement. If this was a one time occurrence, I would say they were having a bad day but this is a typical interaction with them. If your conditions require a constant supply of medications in a timely manner, this is NOT the pharmacy you want to use.
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October 2019 by Madelyn L.
This is worst walgreens. I have been coming for years and the past year it has deteriorated. Not only is it the ugliest Walgreens around. The service is the WORST in the pharmacy. Noone knows what to do. They take forever lines are so long. This place needs to close down and CVS or something take over. It is run so badly. The only good pharmacist is Ali Hassanzadeh. He is the only person keeps this place open.
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August 2019 by Nicholas A.
The staff is usually very friendly but getting prescriptions is a painful process. Submissions from your doctor's office are often missed because "they system is down again" and the automated calls "apologizing for the delay" seem almost automatic. I see lots of bottles behind the counter but I am starting to wonder if they are props.
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May 2019 by Laura H.
The staff was very friendly but this place is ridiculously slow. Meaning, the doctor called in a script, I showed up and then proceeded to wait OVER 30 minutes after being told to wait "a few minutes" for them to get it together. Theres always a line, but I thought Id give it a shot. Nope. Come on, Walgreens, get it together! I will try Boonton Pharmacy next.
