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July 2024 by ***
Wow, I am surprised to see so many negative reviews. Then again, I'm not so surprised after the experience I went through. I didn't say anything for a bit of time now but I see that this one particular teller is still working there. Story time...
So the town was having a town wide garage sale. I don't bank with Wells Fargo but every so often I withdraw money from the ATM. I did so to prepare for the garage sale, then I entered the bank itself to get some singles, fives etc. I gave the teller $200 and she gave me back what I needed. I didn't count the money there because I trusted the bank. When I did count it, I saw that I was given back $180. I went back to the bank and I told them this and was immediately accused of trying to swindle the big corporate bank out of $20. The teller was extremely rude and condescending as if she had some moral authority. Yes, I was raised in abject poverty, worked and paid my own way through life just to throw all of that out the window to steal $20 from a bank. I want to embarrass myself, my wife and kids and get arrested by the town police officers that I know. My soul is only worth $20.
The manager came out, I explained the situation and she went to the back with the teller. Banks don't make this kind of mistake. Every red cent is counted. After a few minutes the manager came back with a $20 bill and gave it to me. Didn't apologize. The teller hid in the back. They tried to besmirch my iron clad reputation and gained miserably.
Be careful banking here. I don't know what's up with these employees.
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April 2024 by M
This is the worst of the Wells Fargo banks. It's always slow, the workers are unfriendly, and they always make you wait for more than 10 minutes even when there are no customers. It's the worst of the worst.
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February 2024 by Christy Villanueva
My Dad opened a safety deposit box years ago in this location and for some reason he kept this box and since he passed, we found out about this box. We went to this location to take care of closing this box and upon doing so, we were told that we couldn’t because another banker called out. Just the mere fact that we were told to come back where there’s another banker that is when we can close our business with this location. I must say this location will do business under their convenience and never the client. We drove 20 minutes out of my mom’s medical schedule and the fact how she’s till grieving and just want to settle out my dad’s affairs, we have to be under the banks mercy and will attempt to do this another day. I’m glad I don’t bank here and the saddest part of it, every Wells Fargo branch treats their customers differently, some will do way and above, some will not. To each is own.
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October 2023 by Dani
EVERY TIME I COME...I HAVE To WAIT OF COURSE ITS A BANK PATIENCE IS REQUIRED BUT THIS IS INSANE .. I KNOW PEOPLE HV BUSINESSES AND TRANSACTIONS MUST BE SECURED And VERIFIED BUT THIS IS UNACCEPTABLE.. AND THE AIR DOESNT WOR IN THE BRANCH...FRIDAYS ESP SHOULD HAVE FULL STAFF DURING PEAK TIMES..2 TELLERS ??? PLEASE DO BETTER ITS INCONSIDERATE AND HAPPENS MORE OFTEN THAN NOTTTTTT !!
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September 2023 by Zev Schulhof
I always go to this bank and cashier are nice but MANAGER is something else. Poor people skills and she does NOT help at all when they get super busy. Sorry but needs to be fixed.
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August 2023 by 이은주
Every time I go, things get difficult.
It's unfriendly
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August 2023 by Da Comeup
The employees are super nice and helpful
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July 2023 by Kimberly moore
Eni Mbwambo is just amazing! She called a day before to confirm my appointment and informed me on everything that I should bring in to open my account. Very professional and prompt. Such a sweetheart I highly recommend her for all your banking needs. The manager also greeted me, made me feel very welcomed.
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May 2023 by Tom Yeung
I have problems to deposit a check at this branch. It is well Fargo check deposit into different persons well Fargo account. I have no problem deposit any check into any other bank and other well Fargo branch I went to .Only this branch . I have no idea what they doing in this branch. I wait at the window so long I got upset and ask what is wrong with my check. They said they can’t find the signature on file. I really want to walk away from this branch but it may me feel like I have the stolen check .So I called the check owner who waited at the car come to the window to show the ID vertify that this is his check he agreed to deposit the check. Is that mean when we deposit a check we need to bring the check owner to the branch saying he agree to deposit the check each time. And the check is not great amount. it is every common to deposit the check that is what the checks for. I only know you can’t deposit cash into someone else’s account.I can’t believe I can’t deposit check into my own account at this branch.
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March 2023 by D & L M
One teller at best on any given time or day here. The manager has an attitude and is very curt with customers. Never, ever, ever, ever open the drive through. That's very sad for our people with disabilities! Honestly, I have stopped coming here. They love to add hidden charges on your bank statement too. Wells Fargo Bank in general has gotten caught with employees making fake accounts for it's customers to boost sales. How can you trust any bank that does this really?PS: Same reply from this bank. They see what people are saying, but refuse to do anything about it. You must give them all your personal infomation etc. Maybe people aren't comfortable with that? We made our complaints, do something about it. Stop leaving everything up to the customer! It is YOUR job to see your branches are being run properly and professionally.
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January 2023 by Yenny Pena
Worst customer service ever in a branch 1/6/2023 at 3:05 pm I walked in trying to add my husband to my checking account the personal at the bank was not able to help me because they are to busy to help us when it was only one customer in the branch at the moment the two persons at the tellers were just chatting and they suggested me to make an appointment for next week to get help. when two persons can not go above they job description to help a customer.I will change all my accounts with this bank. Shame on the customer service!
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October 2022 by Judy Clark
Love the local bank access a few blocks from home. Love all the tellers and staff, especially Mrs. Eni Mbwambo, who first opened an account for me a few years ago. I know I could handle things on line, and even at the machine in foyer of the bank, but I am Old Fashioned (as well a just plain old) and I just appreciate doing my transactions in person, because I Love people, and I make mistakes on computers that complicate my life unnecessarily. Long live the CORNER BANK, WITH RWAL PEOPLE HELPING US WITH LIFE EVERYDAY! Judy Clark, local Bogota resident. And thank you also to the lone, brave Man who works there! It can be tough to get along with so many women and stay in Harmony! Just teasing, but really you all make great team. Thank you?????
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September 2022 by Mike Rodrigues
The manager “ceta” or however you spell it is rude and lazy and lies about customer practice to avoid doing her job. Single handedly made me switch banks will never bank with Wells Fargo again. Beware and avoid. There is another Wells Fargo less than 10 minutes away. Go there.
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August 2022 by Vee Caballero
Amy is really rude and dismissive
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August 2022 by William Chavis
Looking for a bank? Go elsewhere. I've been with Wells Fargo for over 15 years and I get treated like a piece of !@#$ EVERY single time. They are nice before you open an account. Once you do that it's over. It's going to take me days of work to make the switch but I will. Very soon. Bogota NJ wellsfargo needs new management or something dramatically to happen to turn around. Awful service. Too many banks go elsewhere. Run away as fast as you can!!!
