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September 2024 by kurt vialet
The experience was excellent the whole way thru. No problems along the way. I would definitely recommend to my friends
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September 2024 by NatsPack Natalie Love
0/5 Stars - Avoid Prime Auto Imports at All Costs!
I recently purchased a vehicle Audi A3 from Prime Auto Imports and had a thoroughly disappointing experience. Initially, the sales team presented themselves as friendly and helpful, but their demeanor changed dramatically when the car developed issues.
Within a week of ownership, oil began leaking profusely onto my garage floor. When I attempted to contact Prime Auto Imports for assistance, they became evasive and uncooperative. They lied to me, gave me the runaround, and kept my car for over a week, promising to order and install the necessary parts, but ultimately did nothing.
It has become clear that Prime Auto Imports prioritizes making sales over ensuring their customers receive reliable vehicles. Their customer service is subpar, and I would strongly advise anyone considering a purchase from them to exercise extreme caution.
You may find yourself burdened with excessive maintenance and repair costs, which is precisely what you aim to avoid when buying a car. I urge you to learn from my experience and avoid Prime Auto Imports altogether.
RESPONCE TO GABE 9/7/2024
Gabe, I'm responding to your defensive and misinformed reply. Let's set the record straight: my cousin Robert, a man, was the one who purchased the car and dealt with you directly. He's the one who inspected the vehicle and spoke with you about the issues.
Your 'Karen' comment is not only unprofessional but also laughable, given that you interacted with Robert, not me. It's clear you're trying to deflect responsibility and shift the blame.
Instead of insults and excuses, how about you focus on addressing the legitimate concerns Robert raised? The car's issues are real, and your dealership's lack of transparency and accountability is disappointing.
As I said, beware of purchasing anything from this dealer. The owner's willingness to engage in a public argument on Google Reviews, despite being in the wrong, speaks volumes about their priorities. It's clear they value their ego over customer satisfaction. Take heed of this exchange and consider taking your business (and your hard-earned money) elsewhere.
If you want to make things right, I suggest you reach out to Robert and work towards a solution. Until then, your reputation will continue to suffer from your own doing.
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September 2024 by Sean Gillen
I bought a great used Chevy Cruze from here today. Everyone here is so helpful and attentive, the process went so smoothly, and I was able to test drive, wait before buying, and take the car to my own mechanic. They replaced brakes for me on site and made sure I had everything I needed to make a decision.
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September 2024 by mars punla
Good quality cars. Very helpful and accomodating staff. Will definitely recommend it. Look for Gabriel.
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September 2024 by Mark Reynolds
I have been searching for a Jeep that fit my needs for about a year. I found one at Prime Auto Imports. You never know what to expect when you contact a dealer. Well, I am thrilled to say my experience here was Amazing. There was No preasure, they were extremely thoughtful and thorough in answering my questions. Most importantly I got a Great Deal and felt comfortable. Prime Auto Imports are a family owned business and you can tell. They Are Truly a Class Act.
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August 2024 by Umar Abdul-Haqq
My wife and I just purchased a car from Prime auto imports. we enjoyed the car very much, more importantly, I must honestly say that we appreciate it Mr. Gabriel for his honesty sincerity, and that he went out of his way to satisfy our concerns. I bought several cars before, but I’ve never had the privilege to be serviced by someone by Mr. Gabriel. Anyone who may be interested in purchasing a car I strongly urge and suggest as well as recommend prime auto imports. What makes it so comfortable is that it’s a family owned business that goes out of its way to make sure that you’re satisfied. Again I want to thank you, Mr. Gabriel.
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August 2024 by Winter Duffus
Outstanding Service and Lovely pricing! I financed my first vehicle and they made the process 100% easier, would absolutely recommend this company to almost everyone I know!
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August 2024 by Krista Pacich
I cannot rave enough about the experience I had here!! From start to finish it was an absolute pleasure to do business with these amazing professionals. The entire staff was fantastic and they made what started as a tough day for me on a personal level turn into one of the best days ever! The kindness & patience & knowledge every single person showed me was second to none! No hidden fees, no double talk, no nonsense. It was so nice to deal with good honest humans!! And in under an hour I am now a jeep girl!
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August 2024 by Madison Sondermeyer
it was a very good experience and easy process i was in and out with my car in about 2 hours including test driving
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August 2024 by fadi sobhy
I recently had the pleasure of purchasing a Lexus from Gabi, and the experience was nothing short of exceptional. From the moment I walked into the dealership I was greeted warmly and treated with the utmost respect. Gabi went above and beyond to ensure I was comfortable and well informed throughout the entire process. His extensive knowledge about the Lexus brand and attention to detail made me feel confident in my purchase. He patiently answered all my questions and provided insightful recommendations that perfectly matched my needs. The entire buying experience was seamless, stress free, and genuinely enjoyable. I highly recommend Prime Auto and Gabi to anyone in the market for a new car. Their professionalism and customer focused approach are truly unparalleled.
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July 2024 by E. Vincent
Gabe was very personable and made the process very easy. Went above and beyond to help me through the process. I definitely recommend Prime Auto Imports to anyone in the market for a vehicle.
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July 2024 by AJ
I recently purchased a Volkswagen Passat from prime auto imports, it was great experience. Gabe gave me a great deal on the car, and more importantly there were NO Dealer Fees. I paid exactly what the car advertised for and tax and registration. They even got me a great deal on financing and negotiated to get me a better interest rate. I can not thank them enough for having a great experience. I highly recommend them you won't be sorry .
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July 2024 by Gisel Ceru
Literally, I had the best experience ever!!
Gabriel was amazing!
He is so professional, helpful, and friendly.
The whole transaction was smooth, they work in everything I need, taking care of every detail that I was having concerns.
I'm very happy with my new car and with the payment.
Glad to find them and make Prime Auto Imports!!
Thank you for everything!
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July 2024 by Bryan Fleming
I recently purchased a 2016 Porsche Macan from Prime Auto Imports. I had a great buying experience from start to finish. I am very happy with my purchase. Highly recommend ??
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July 2024 by brooke heller
Gabe was great to work with! Very informative, knowledgeable and kind! Highly recommended
