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November 2024 by I Rapino
Very thankful for Troy and ECRB towing today! We had an emergency situation when my car abruptly stopped driving when I was with my son. ECRB was dispatched from our local police and Troy quickly arrived to help. He was so kind and helpful and wanted to try the most efficient ways to get us home quickly. First he jumped the car and told me to drive around the block so he could feel comfortable that I could get all the way home safely. Well the car literally stopped and I am so grateful he asked me to test it because we would have to wait again!! He then towed the car to my home safely. Once there, he troubleshooted and jumped the car again to make sure we could close the windows and lock the car since it was on the street. He gave me great advice on how to contact the dealership tonight (which I didn’t know was an option and the dealership actually came and got the car within two hours for free). Now my car is at the dealership so I don’t have to worry about it overnight and tomorrow. Troy was so kind and empathetic to me having a young kid during this ordeal and was so patient and helpful. Highly recommend ECRB!
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November 2024 by chris k
Very quick and fast towing service. Great communication with dispatchers! Very trustworthy company
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November 2024 by Carole Stubbings
I would give no stars if I could. My boyfriend genuinely made a mistake and parked in a handicap sign. His car was towed and they would not let him pick it up until Monday morning. He was charged $372 because they charged him $100 to keep the car there on top of towing fees, I don’t know how people live themselves
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September 2024 by E Cobar
Horrible place! Stay far away. Got my car towed on vacation and they did a horrible job! Ripped my exhaust right off from under my car! STAY AWAY.
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August 2024 by Kevin Conte
Friendly office staff and driver/operator- Kevin handled delivery of my vehicle. Highly professional and recommended use.
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July 2024 by Tom Radomski
DO NOT USE THIS COMPANY!!!!! I would give these this company 0 out of 5 if I could Just bought a New Audi less than 2 months before these clowns destroyed the body, got my car towed over night now I’m responsible for the damages they caused on my car…… scam artist 101
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June 2024 by Natalia Gutierrez
Literally the worst service ever!!!!!!!!!!! I’m on my way here I’m letting them know I’m traveling from over an hour and they close. Thief’s!!!
Thievessssss!!! Thievessss!!
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February 2024 by Josseline Portillo
I don't recommend anyone use these services - they overcharge for things they don't do and will damage your car. DO NOT use this company.
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February 2024 by Pauly201 b
AVOID USING THIS COMPANY THEY ARE RIPPOFFS !!! No wonder all their reviews are bad. I will never recommend this to anybody. Avoid at all cost.
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February 2024 by Jeffery Jones
While being towed is one of the worst situations to find oneself in the service and professionalism were right on time.
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September 2023 by Estivaly Brito
Hello, DO NOT USE THIS COMPANY ‼️‼️I got hit by this flat bed towing company, the driver’s name is Carmine. I got hit at 730 Madison Ave in Paterson NJ…with my 1year old son ? and my mom in the car, I rushed my son to the ER, he was already running a 106 fever, after this accident he fell on the floor completely off his car seat ??…. I wasent moving my car we came to a complete stop and this hudge truck came and side swiped me he seemed like he was in a rush… He was behind me ‼️….I don’t understand how this man didn’t see my Honda . I been trying to communicate via text, via phone calls all I want is for the damages to be paid, only 1.5k or 2k in damages. Not very much, as long as me and my family are alive is okay. But these people just been ignoring me like nothing happened. Like kids weren’t in the car. . . I hired an attorney today Gregory Abramson to file a law suite against these people. Is ridiculous these people can not get away with hitting a mom and her kids and continue to live life like nothing is happening. I just wanted damages fix, not to sue for 10k per person or even 15k i don’t want to do that, I’m just not that type of person, but people just love taking advantage…. I have no money to pay for this car ?? it’s feel bad for myself I’m still dealing with a sick child no vehicle to drive . I have the footage n is not my fault at all. But god don’t like ugly & that karma is definitely going to come.DO NOT USE THIS COMPANY ‼️Service: Car towing
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September 2023 by Wendy Espinal
They charge $300 to tow less than a mile. It’s INSANE. Worst place around
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August 2023 by AMELIA DIRR
had a car towed for parking magically damage to the front and alignment appeared and I know for FACTS wasn’t like that prior.. plus 456 dollars ! Bergen county is cheaper with their towing prices and that’s shocking to say. Now I’m stuck getting the vehicle alignment looked at. So yourselves a favor look elsewhere.Service: Car towing
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June 2023 by Frank Johnson
I had an accident and they towed my car and now they charging me 500 dollars so corrupt and dishonest . Stay away from this companyService: Car towing
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January 2023 by cherry aristy
The worst experience ever with a tow company. Got into a car accident and went to collect my belongings. First, they were close when I call and spoke to the agent they told me they would open the next day at 9am. When I went the next day the facility was close and told me they were appointment only. After I try to get an appointment to collect my belongings from a junk car yard, my insurance needed to send them a letter stating that I have full coverage and will be responsible for all cost… they claim they have been in business since 1997 but to me it sounds like they don’t know what they are doing. Poorly handle and the worst customer service I’ve experienced. Do yourself a favor and use another company.Service: Special vehicle towing
