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February 2024 by Jerry Ugrina
The staff is nice, but man lately it's nothing but problems with prescriptions. Switching to the pharmacy next door. They don't seem to have an issue getting things done on time. I gave it 2 stars only because the regular staff is nice. I've just had enough.
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December 2023 by Pedro Pillot
It really seems like when they go to fill a prescription and the insurance says it requires a prior authorization, they just put it down and go do something else instead of calling me or using whatever automated text system to let me know.I've been in prior authorization hell for a month because the pharmacists at this Rite Aid just stop talking if something doesn't go through on the first try.
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October 2023 by Kenneth deLodzia
I have had nothing but problems trying to get a covid omicron booster shot here. It's October 23 and I still haven't had the omicron bivalent booster. The first time I scheduled an appointment I received a confirmation number, but when I arrived they said my appointment was not in the system. The second time was similar. Now I created an account on the RiteAid website, but when I schedule the appointment it makes me type everything in over again. This location already has my vaccine history but the website isn't linked. They obviously have a very old and obsolete database system.
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January 2023 by Josef B.
Great service and very nice people! Not sure why previous reviews were like that. Maybe it was pandemic timing where things were hectic. Anyhow I highly recommend this place. I usually get my prescription in 10-15 minutes.
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December 2022 by Jennifer Fox
Worst Rite Aid EVER!
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December 2022 by Ruben Fransisco
Poor customer service, special in the pharmacy ???
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October 2022 by K Bell
A+ in my opinion. Friendly associates and great deals every week. Very convenient hours.
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June 2022 by Doozer khan
i get beverages from here
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June 2022 by Air K.
To say the service is crappy is putting it lightly. When you go to pick up a prescription and wait 45 minutes, oops, there goes the pizza! Oh crap, the French fries are ruined now too, and oh damn, those delicious Stromboli's you wanted, they're as cold as ice, you were willing to pay the price, got cold! Imagine a plethora of circumstances, all ruined by piss poor care. Cars pulling out of the driveway, beeping of horns, you'd swear this was a bad version of Mardi Gras.
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March 2022 by Antonia Rose
The people that work in the pharmacy are nasty . My family and I will no longer use them . They are unorganized and rude ! They make everything so stressful for no reason at all .
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February 2022 by Thida Chan
Worst Rite Aides I've ever been to, the staff was no help to me. Drove an hour to this location for a Covid test only to be turned away! Never shopping at this location or any other Rite Aide again. These people just wasted my time.
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November 2021 by Jane D.
Horrible! My husband and I were scheduled and confirmed for a 6:00 Covid 19 booster for over a week. We received multiple texts and emails confirming and reminding us. We planned our weekend around this as we both have a reaction to it. We arrived at 5:55 and are told they are short staffed and asked us to reschedule between 12:00 and 5:00! Not even offering an apology. I think administering 2 vaccines would have taken about 5 minutes of their time. To add insult to injury we received a voicemail at 6:18 asking us to reschedule!! Never going back there for anything! Worst customer service ever!
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October 2021 by Janice Ippolito
They advertise free delivery from 1pm to 5pm for medications within a certain distance. Used this once months ago with no problem. Last week, I waited 2 days for my medication because I was unable to drive and I got a call the first day that there was no driver. Friday, next day, I was told it would be delivered, I called at 4pm and they said they had no driver. My husband helped me pick up the medication on Saturday and they were beyond rude. No apology, nothing. Just a snippy attitude. I said no one called to tell me my medicine wasn't coming yesterday, and they just blamed the driver. My medicine was in an envelope on a shelf that you could see from the counter. And they couldn't take the time to call me?????
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July 2021 by D W
The pharmacy is in need of some serious Customer Service training. I have nothing but problems every time I have to deal with this bunch. I called last week to ask what the cost of a medication would be for my dog, no insurance just the cost for the medication so that I could compare to what the Veterinarian charges and the snippy pharmacist told me she cant give me that information without a prescription. I explained it is just the basic cost -no insurance and she huffed at me then said hold on came back and rattled the price off with a major attitude. Medications are often not available, I was told by the same pharmacist that she does not carry a certain medication. Did not even offer to order it! I went to CVS in Hackettstown for it. The ONLY helpful person I have encountered in the pharmacy is Marta everyone else is rude, belittling and seem to despise their job.
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June 2021 by Jacob Appasamy
Cheerful customer service.