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January 2024 by Gianna M
Manager was so rude while trying to return a jacket. I called Columbia’s warranty department prior to coming in and was told I could get a full refund due to damage in the lining causing a weird smell. I was also told I could get a full refund without tags or a receipt because I had already worn it as long as I had the credit card it was purchased with or they could look up the receipt using their points system. I had both the credit card & phone number for the points system. The manager gave me such a difficult time getting my money back and only offered store credit multiple times. Eventually got credited the same amount to my card but wow she was miserable and rude.
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December 2023 by Muhammad Saleem
Nice shop
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December 2023 by David Rawlings
Nice selection
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December 2023 by Jason Coffield
Lot of good deals
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October 2023 by Rick Byrne
Good store with decent selection
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August 2023 by Michael Peddle
Always find a good deal on shoes, clothing is a little pricey for an outlet
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January 2023 by Joseph Jonas
Great stuff in there. Kinda pricey,but quality gear. Staff is helpful and friendly and always willing to help. Be mindful of the signs inside the store,as they help navigate what stuff or gear is discounted,buyer beware. As the staff if in doubt about the pricing.
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December 2022 by Mst Bskn
Prices are very good. There is a rich variety of products. The children's clothes are a little lacking. There is an extra discount if you can find a coupon.
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December 2022 by Tracey Dobosz
Great store nice prices friendly staff
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December 2022 by Linda Johnson
The employees here are the best! Helpful..Informative..pleasent
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September 2022 by Mini Pharon
One of my favorite brands for my children.
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August 2022 by Cat Lady
The store had exactly what we were looking for and they were a good price. The store was well organized and I was easily able to navigate it with my scooter.,
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April 2022 by Steven Murrow
Columbia products aren't what they used to be. I bought these waterproof boots a month and a half ago and have only used them a handful of times. Today I noticed my foot got wet walking thru a puddle and noticed an issue with the sole delaminating along the tread, resulting in an open tear when the sole is flexed. Warranty info online says to take it back to the store you bought it from...glad I did, but there's a catch. I was greeted while walking in the store and showed/explained the issue. Instead of swapping out the defective boot, I was given paperwork with a number to call to put in a claim. ? I decided to leave the store and called right away... After several minutes of waiting on hold, the Columbia operator confirmed my boots were covered under warranty, and sent me an email for me to complete my claim online. So I'm supposed to box these boots up and pay to ship them to Oregon and wait 4-6 weeks just to find out if they'll actually fix or replace them!??! Why can't I just exchange them at the store I bought them at?Getting back to why I'm glad I went back to the store... It's at Gloucester Premium Outlets. Leaving the store with my phone at my ear, on hold with Columbia, I walked past Mountain Warehouse and noticed sale signs in their windows. By the time I got to speak with someone from Columbia on the phone, I had already found and tried on a pair of Mountain Warehouse boots originally $70 on clearance for $20. Needless to say, I'm not wasting my time or money to ship back the Columbia boots when alternatives were purchased a couple stores down for a fraction of the price. VERY DISAPPOINTED IN COLUMBIA
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March 2022 by Mesut Biskin
Prices are very good. There is a rich variety of products. The children's clothes are a little lacking. There is an extra discount if you can find a coupon.
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March 2022 by Brian Duffy
Great deals on high quality coats
