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June 2023 by Brooke Jennings
GREAT CUSTOMER SERVICE!! They have a spectacular selection of tile and help you every step of the way when it comes to selecting tile and grout. Have a question? They’ll answer it! In person or over the phone, they got your back! Their team has helped me with multiple projects and I definitely recommend using them!
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October 2022 by Lori Levine
As an Interior Designer with over 20 years of experience I find the customer service, selection and attention to detail at this location outstanding. Lynn my showroom sales rep is beyond knowledgable about the product she is selling and Frank the owner has gone out of his way for me many times to deliver an A+ service experience.
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October 2022 by Jennifer Marie
Great place to find beautiful tile and knowledgeable employees
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October 2021 by Frank Obermaier
My wife and I spent several hundred dollars on tile/grout. I installed the tile, but when I mixed some grout, it looked gray instead of white, so I didn't grout the tile. Upon inquiring, my wife found out that they gave us the incorrect grout. The person on the phone acted as if it was our fault. The tile store is 45 min. each way from us, so we asked that they just credit us the $22 for the grout, and we'd buy it in Lowes. "NO" was the answer. They had to have it back to credit us. My wife asked if they would come and pick it up; once again, "NO" was the answer. Since this was their incompetence, we felt that they should have apologized, and been happy to retun our payment for the grout. ZERO customer service or consideration.
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October 2021 by molliern
AWFUL CUSTOMER SERVICE. RECEIVED QUITE A BIT OF BROKEN TILE THAT THEY REFUSED TO REFUND. RECEIVED NUMEROUS EXCUSES: FIRST BECAUSE IT WASN'T ALL BROKEN IN ONE BOX (IT CAME IN 2 PALLETS, NOT BOXES), THEN THAT IT WAS TO BE EXPECTED THATS WHY THEY ORDERED AN EXTRA 10% (WHICH I PAID FOR), AND LASTLY BECAUSE I CALLED ONE DAY AFTER THE 30 DAY REFUND CLAUSE. THOUSANDS OF DOLLARS SPENT BUT THEY DON'T BACK UP THEIR PRODUCTS. GO SOMEWHERE ELSE, THERE ARE BETTER PLACES THAT STAND BEHIND THEIR PRODUCT AND LOOK OUT FOR THEIR CUSTOMER
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September 2021 by Trish O.
So many challenges and delays and problems, it would take an hour to type it all. Never compensated for incorrect tile, hassle or problems. Save time and money and headaches and avoid at all cost!!!
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August 2021 by Frank O.
My wife and I spent several hundred dollars on tile/grout. I installed the tile, but when I mixed some grout, it looked gray instead of white, so I didn't grout the tile. Upon inquiring, my wife found out that they gave us the incorrect grout. The person on the phone acted as if it was our fault. The tile store is 45 min. each way from us, so we asked that they just credit us the $22 for the grout, and we'd buy it in Lowes. "NO" was the answer. They had to have it back to credit us. My wife asked if they would come and pick it up; once again, "NO" was the answer. Since this was their incompetence, we felt that they should have apologized, and been happy to retun our payment for the grout. ZERO customer service or consideration.
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August 2021 by Martine W.
We ordered tile from Lynn and special colored grout for our shower. We had to pick up the tile at the warehouse (and pay shipping) they gave us a box with the wrong color grout and now the bathroom at our second home has an entirely different look. I sent an email and left a message for Lynn about the issue, and she never even called me back. So much for customer service.
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October 2020 by Laura DeFelice
I have regularly used Mediterranean Tile of Bernardsville (and also the Fairfield store) for various projects in my kitchen, bathrooms, bar area etc. I have found the advice of the design professionals on staff to be extremely valuable, user friendly, and service oriented. Their inventory is top line and of the highest quality. It is more expensive than some discount tile vendors, but you get what you pay for. I highly recommend this store for an important, high profile project.
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October 2020 by Joe Jordan
Their selection is great, but their customer service is poor. We spent a considerable amount of money with this establishment and when we had an issue with one small lot of tile (~$500) they were more interested in arguing with us rather than helping us or offering some sort of compromise.
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October 2020 by Deborah Ambrose
Excellent customer service. The designer, Lynne, was incredibly helpful and my bathroom looks amazing!
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October 2020 by Janis Evans
Good range of stones. Helpful staff. Highly recommend.