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April 2024 by Kenan Kurt
I would avoid.Update: I was there few weeks ago and the manager told me there is nothing we can do. If you wanna fix the issue give me a call.
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March 2024 by Jennifer Rose
As always, amazing service at Maaco!My bumper looks better than new! And the staff were friendly and amazing! That Rick guy was the best!Shout out to all the staff who impress every time! 10/10 would reccomend!
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December 2023 by andrew t
Took my suburban to Macco in Berlin september of 2022, they said it would be a few days to repaint the bumpers, and burn marks in the paint from a bad detail job. We ended up being out of pocket for a rental for days because it took longer than expected, they cracked the bumper removing it and tried to epoxy it back together without telling us. Then when we came to inspect it and saw the epoxy they said that they didnt have to tell us that it broke. Every pannel they painted had delamination in the clear coat. The service advisor was very ignorant and unprofessional yelling at my 9 month pregnant wife. The manager took over and assured it would be fixed correctly. We brought it back a few weeks later, they said it came out perfect. There were many issues with the paint the second time around, i spoke to the manager. he told me they would have to repaint it all again to fix the clear coat or we could just accept it for what it is since it wasnt "too bad". He assured us that it wouldnt give us any longevity issues. 14 months later the passenger side door is peeling, and the rear bumper clear is cracking. I called today and the same man that yelled at my wife asked for our name when i told them the issue and he said "no she is never going to be happy" i told him no body would behappy with peeling paint, and asked to speak to a manager he said "i am the manager i make the decisions" then promptly hung up on me
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October 2023 by Eva Suriani
I love this place. Brought my daughter's car in. It was very old. A portion was dull and some was just peeled off. Maaco repainted it at a very fair price. It looks beautiful and brand new. Thanks!
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October 2023 by Christina Warner
I purchased a car online and received the vehicle with damage that was not noted on the website. I took it to Maaco in Berlin, and they were so nice and helpful with everything, and they took care of all the damage right away. I could not ask for better service. They did a wonderful job, and the process was so easy. Thank you again, Robin and everyone at Maaco.
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September 2023 by Stephanie Craig
For being a “chain” the customer service of this particular Maaco is amazing! Super friendly and helpful staff. They did a great job on my Jeep’s paint with Ana extremely quick turn around!Service: Painting
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August 2023 by Vincent Kaighn
The Maaco workers did great work and worked with the Insurance Company to get me reimbursed for all of the damages that was done to my car.Services: Painting
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August 2023 by M L
Maaco in West Berlin is the best service out there! They worked to make sure I got the best parts and service!
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August 2023 by rgchopra
Went to get my damaged passenger side mirror housing repaired/replaced. Expected to pay for new housing. Robin looked at it and found it was not broken, just out of place with disconnected wire connection. He put is back together. Honest business.
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August 2023 by June R
BEWARE - Walt is gone & the new owners of MAACO BERLIN are TERRIBLE. So sad after 20 years of doing business there we are looking for a new place. Took a van there for a repair estimate after a crash. They gave an estimate that was less than half of what it should have been because they failed to even open the doors to see that the entire floor had buckled inside. The problem here is that they scheduled a date to take the van for repair. After sitting on it for a couple weeks they did a supplemental request to the insurance company. Unfortunately, this request, when added to the original repair, meant the van was totaled. Why does this matter? Because they charged STORAGE FEES while the van sat on their lot & they did nothing for WEEKS - $175/day PLUS "yard charges" $350 PLUS "admin charges" $350 PLUS "salvage setup" $250 PLUS "clean-up charges" $120. WE WERE NEVER ADVISED OF THESE FEES. The van was driveable and it could have easily sat in our yard (for free) while MAACO straightened out THEIR mistake, but since we had no idea, it was well over $6000 in accumulated fees before we even heard about them. This is money they want to release the carcass of a van that, if they did a proper estimate in the first place, would have been totaled from the start. I advise you all to stay away from this business, they do not deal legitimately.
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August 2023 by Paul Torres
Maaco in Berlin did an amazing job repainting my car. I dealt with Rob who provided great customer service! I would definitely go back there if I ever need to!!!Service: Painting
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August 2023 by Fia White
I just got my car painted here. It is amazing! They did such a good job and we’re very nice and helpful!!!Service: Painting
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August 2023 by Scott E
Always professional and did a great job replacing my door and fixing any issues that may have come up!
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July 2023 by June R.
BEWARE - Walt is gone & the new owners of MAACO BERLIN are TERRIBLE. So sad after 20 years of doing business there we are looking for a new place. Took a van there for a repair estimate after a crash. They gave an estimate that was less than half of what it should have been because they failed to even open the doors to see that the entire floor had buckled inside. The problem here is that they scheduled to take the van for repair. We took it on the date schedule and, after sitting on it for a couple weeks, they finally did a supplemental request to the insurance company. Unfortunately, this request, when added to the original repair, meant the van was totaled. Why does this matter? Because they charged STORAGE FEES while the van sat on their lot & they did nothing for WEEKS - $175/day PLUS "yard charges" $350 PLUS "admin charges" $350 PLUS "salvage setup" $250 PLUS "clean-up charges" $120. WE WERE NEVER ADVISED OF THESE FEES. The van was driveable and it could have easily sat in our yard (for free) while MAACO straightened out THEIR mistake, but since we had no idea all of this was accumulating, it was well over $6000 in charges before we even heard about them. This is money they want before they will release the carcass of a van that, if they did a proper estimate in the first place, would have been totaled from the start. I advise you all to stay away from this business, they do not deal legitimately.
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July 2023 by Jeff M.
I could write three pages as to why you shouldn't use this Maaco or any other. I could probably write a book regarding my experience and I might when the owner responds to this review with more lies and bull. Seriously if you want to go down the rabbit hole and have your car held hostage for a month or more then sure go ahead and not heed my warnings. To anyone wanting a full car paint job please save your money and go to an actual paint shop owned by reputable people. When I first picked up my car it was so messed up and half painted that I thought I was on a hidden camera show. For anyone who knew Walt when he owned it he doesn't own it anymore. Like I said I will add to this review but I needed to warn the American public immediately. Please do not go here!!!! Tell your family, friends and if your in an elevator or at a ball game tell the person next to you. More to come......
