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August 2024 by ryan loomis
great place i’ve bought 3 cars from Brian everyone has been great
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August 2024 by Tre Ogilvie
They sold me a Chevy Cruze that has cost me more than I paid them in under three months. They spray painted the engine too to make it look like it was okay. The warranty they sell you too also barely covers anything. If you care about your money and being able to get around look right past this shop
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August 2024 by Al Rhodes
Great car Great price
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August 2024 by Danielle Burch
Don’t buy from this dealership!! 100% scammers! Bought a vehicle from them and after 3 days the engine light came on! I believe the engine light been on n they turned it off!! Took it back n they r not trying to help with repairs!! Stay far away from them!! They didn’t even care!! All about the money!! I did buy a vehicle with you! It was purchased in my husbands name ! And I did come in and you were interested in helping me!! Only thing u said was sorry and referred me to your mechanic which I would have to pay out of pocket myself!! You’re right but don’t misrepresent what you’re selling!! Be upfront with your customers!!
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July 2024 by Damary Dones
Went to inquire about a vehicle on Saturday afternoon around 1pm. When I went inside & asked about a particular vehicle. Statement acquired by sales person was abruptly “IF YOU DON’T SEE IT THERE, IT WAS SOLD.” OK that is understandable, but the tone of voice was unnecessary. I really was there to purchase a vehicle. A good salesman would have tried to accommodate the customer by offering a similar vehicle. The way people represent themselves says a lot about the business, I really am sorry that I walked in there. Warning to all those who are interested in a vehicle at this dealer, “DO NOT GO INTO THIS LOCATION IN BERLIN.” Had no choice have to give 1 * to post ur rudeness. Really it’s a ZERO!
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July 2024 by Liz Finlay
We had such a great experience with Diamond! Salespeople are friendly and very accommodating. Easy sale! Loved the van ? we bought! Recommend them to all who are interested in buying a car!
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July 2024 by Lisa Olivera
Great experience with Diamond Autos of Berlin. I recommend them if you are looking for a used car. There's alot of lots but these guys really care!
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July 2024 by William Coonan
Bought a Jeep a few weeks ago from Diamond Auto. Price was fair, guys were good, made the deal easy and quick. They handled all the paperwork, and picked up the registration and plates about a week later.
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June 2024 by Guillermo Lopez
No idea how they even sell cars. Went to ready to purchase a car, walked in their very small and dark office to a man just sitting on his laptop with very dark shades on who just looked at me no greeting whatsoever. Very short responses to my questions and seemed extremely bothered to help me
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April 2024 by Millisha Drain
They got me into my new car and I love it, there very professional and keep it so real!!! They was definitely helpful on picking what I would want, I highly recommend
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February 2024 by David J. Enriquez
Love me Equinox
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February 2024 by Brian Ghegan
I purchased a 2011 GMC Terrain. The staff were kind and respectful. After purchasing, the check engine light came on for a bad catalytic converter. Once the owner found out about it yesterday he made arrangements for me to drop the car at his mechanic. They’re repairing it tomorrow under warranty. I’m hopeful for a successful experience with their mechanic. I’m thankful that Diamond Auto was willing to make this right. Thank you!!
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February 2024 by Susann Tozer
I absolutely LOVE my Equinox that I purchased from here two weeks ago! The vehicle drives beautifully! I feel like I made a great decision in going here to purchase a vehicle! The car was sold to me at great price. Especially when the vehicle has everything that I wanted AWD, sunroof, remote start, heated leather seats, back up camera and navigation system ect… Definitely will recommend them to family and friends!! I actually have already recommended my little sister. She’ll be going there as soon as she can in the near future.
I read in another review where the person states that the vehicle they purchased had black oil when it was purchased. 1) why did you buy it then? 2) I doubt that was true. Because I checked the oil in the vehicle that I bought from Diamond Auto of Berlin before I even test drove it and the oil was clean and clear. You could tell that the oil had just been changed.
All in all it was a smooth transaction. Everything was done in a timely manner. I’m a happy customer! Thanks guys!
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January 2024 by Stephanie Fields
Not professional or friendly in fact seems very racist …..
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December 2023 by James Siciliano
Editing just to add that the shop owner has replied saying none of this is true...that's laughable considering I have the texts from his employee still on my phone clearly stating they don't do work in house even though they say it to people on reviews.. furthermore, his response shows just how poor of a businessman the owner is..do yourself a huge favor, don't give these guys your hard earned money. They'll just leave you with a mountain of repairs and 0 help fixing them even if you just purchased the vehicle. Again the owner is replying to all bad reviews to minimize the reviews of people stating they have issues.do not believe the replies from shop owner stating that what the review is saying is false, I'd be willing to bet all bad reviews left are real experiences
Horrible shop, I would give them 0 stars if I could. They were firm on price(overpriced if I may add) for a car that within 3 months has needed an extra $2,500 worth of work to keep running and more repairs scheduled... The car is not inspected, still has check engine light on so I am unable to pass currently.the trunk does not open, the oil was black when I purchased it and the shop refused to help in anyway outside of recommending a mechanic to bring it too even when the first 1k in work was needed within a week of purchase. The owner replies to people in reviews mentioning they would help with repairs when people have issues and leave reviews, but the shop sent me a "we do not do labor in house" when I asked the first week I had issues and barely even answered from that point on. Do yourself a favor and stay far far away from these guys. I've spent almost 10k in the 3 months, or almost 3k on repairs since purchase and it's been hell.
