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June 2024 by Maureen Donohue
I am giving a 5 Star review based solely on my experience with Bob on Wednesday, 6/26. If he had not stepped in to help, I would be giving 0 stars. I picked up an antibiotic on 6/25 and my toddler was refusing to take it. I brought her back to the doctor and she prescribed a more concentrated version so only very little had to be taken and only once a day. When I went to pick it up, an extremely rude woman—she had a ponytail and glasses—talked to me like I was an idiot and like she couldn’t be more exasperrated with having to deal with me. She kept telling me “your insurance is not going to cover this because you picked up the exact same medication yesterday”. I tried to explain that it was not the same. And what was different about it. Like I was an idiot, she kept saying “it is exactly the same. Just give her less. You’re just giving her 4mLs instead of 7mLs.” Again, I tried to explain WHY it was a different dosage. That it was a more concentrated medication. She huffed and puffed “I’m TRYING to explain this to you.” And then as if I wasn’t right in front of her, she says to another employee “can you explain this to her?” He, Bob, confirms that I was correct—it was a different medication. He apologized for the misunderstanding. She did not and just gave me a dirty look. I understand that we are all overworked and stressed and that working at the pharmacy can be a thankless job. But a little kindness goes a long way. Not only was I dealing with a sick child, I had just had to put my beloved dog down. A simple “let me double check this” would have been so helpful and she would have seen that she indeed was mistaken. Even an “I’m sorry—it actually is a different medication” would have also been great. Thank you, Bob, for stepping in and helping me get the medication I needed without incident.
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June 2024 by Michele Donofrio
the worst
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June 2024 by Maggie Lin
The staff was very unfriendly and gave me a dirty look when asking for help!!
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May 2024 by C F
the stagf is amazing but they never have what I want. Even after many weeks.
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May 2024 by Linda McNamee
That's it- I am switching pharmacies. I've dealt with long lines and incompetence (receiving someone else's prescription) in the past, but the pharmacist who just answered the phone was incredibly rude to me. Their app says that my medicine is not available and to call for options. I call and whoever answered the phone sounded like they were underground in a cave. I had to ask her to repeat herself a couple of times which must have annoyed her because she was downright rude in response. So, I ask for other options on the medicine, and she simply says I have no other options and that was that. A great help as always!! I am going to Walgreen's.
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February 2024 by Marta Szp
Horrible pharmacy ..every time I come to pick up my medicine it's a 20 min wait on a line on a good day...
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February 2024 by Anne Marie Gerdau
I was helped by an associate several times during my visit. She was friendly and kept an eye out as I was at the self check out counter. One of my coupons was not processing properly, she immediately came to my checkout counter and did not leave until I finished my transaction.
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January 2024 by Ritesh Sanghvi
Simply the worst store management ever. I am a health care practitioner with experience in the field and interacted with a bunch of pharmacies.The staff is rude, incompetent and frankly doesn’t care about the customers. Being a Berkeley Heights resident, and the convenient location of the store, gave them several chances. But it keeps getting worse.Here are the most appalling experiences:- Bought a 100$ gift card for a friend. Turned out there was no money on it. When I reached out to the store, first they asked me to come back with the receipt (seemed like they didn’t want to deal with it). Upon presenting the receipt, they said nothing could be done and I need to reach out to Amazon or lodge a formal complaint to their corporate. I wrote on their customer service site but never heard back. Lost my 100 bucks and more importantly left with a bad taste.- Following successful scheduling of vaccine appointment for my 81 year old parents, when we showed up for the appointment, were told that they don’t carry the vaccine. Upon asking, they said appointments booked through the online portals are not their responsibility even though the store called me that morning to confirm the appointment. Had to take my partially mobile parents home and schedule another appointment (did that with a different CVS).- Refilled a prescription for my father. The package should have included transmitter and sensors for 90 days. The pharmacy forgot to order/include the sensor in the package. I realized it upon opening the package while on a visit to India. When I went to the store and requested for the refill, the tech had no clue and the pharmacist declined saying I should have come back sooner and it is not their fault that refill was missing. All they were able to do was to order my next round of refill. But I lost 3 months of supplies in the process despite paying for it. Moreover the unapologetic staff made me feel guilty for their error.Frankly, I don’t trust the staff at this point, and looking at other reviews, wonder about their business ethics. I would give them negative 5 stars if I could.The corporate team needs to investigate the store operations and its performance if they take the business seriously.
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January 2024 by Ritika Sanghvi
Such bad Customer service. If I could rate this store negative stars, I would. I have had 3 bad instances with this CVS. One of them is when I went to buy a $100 gift card for a friend. When they tried to use it, it showed that the card had no money on it. After asking to simply redeem the card or at least get a proper apology, they rudely dismissed me.They have lost my business I’m going to Walgreens instead.?
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January 2024 by Drew O.
The pharmacy is a nightmare; takes forever. Always under staffed and nobody seems motivated.
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December 2023 by Kamyar Minaian
I became CVS client from my first visited CVS in Berkeley Heights , NJ and It was because of the friendly & respectful way the Cvs team member help me in very professional way which still do the same till today in both Departments, pharmacy & also in store .
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September 2023 by Shelly R.
Very long waits in the pharmacy department both in store and on the phone. Quite difficult to work with to get prescriptions filled.
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August 2023 by Carmela Arale
I love our CVS in Berkeley Heights! It’s clean, well stocked, convenient and you can always find a good sale.
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August 2023 by Rob Riccardelli
Pharmacy staff doesn't have the key to OTC medication IN THE PHARMACY AREA under lock due to loss prevention. They appear to get some smug pleasure by telling you to walk the entire length of the store to get someone else to help.Go to Walgreens in Stirling where the same medication is under no lock at all.... for now.
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July 2023 by Tom Lane
Pharmacy is inefficient and very poorly ran. I will be switching.
