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November 2023 by Carianne Wilkens
Had a wonderful experience today at your bank today! Luisa Guzman was kind, efficient and went above and beyond to help my aunt and I get help for a family member who could not be present. She was a ray of sunshine in this crazy world we are living in. Thank you
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November 2023 by Reshma Varghese
One of the lady I met at pnc bank Louis Guzman ..she is very efficient, very kind ,very polite person .I need to appreciate here .I'm Thanking u . I'm nt familiar with maintaing Acc but u teach me alot.i was remembering you ur positive attitude and ur time.Now days have time speak.ur attitude make me a sense..Thank youBeautiful women!
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July 2023 by Micky Angelo Petrillo
I miss the old branch managers. Over 15 years I have had 4 accounts with PNC. I have had problems over the years with my business accounts. Left messages and always got right back to. ALWAYS resolved my issues immediately while on the phone or in person. This new manager is horrible tired reaching her for days and she was never there. Finally left a message and NEVER called me back. I had to chase her down. Then I finally get her on the phone and tell her my problem. NEVER looked up my account. I asked questions and said well maybe this can happen or maybe that can happen. DID NOT try to help me in anyway. Never resolved my issue. NEVER even tired. NEVER followed up to see if the issue was resolved. I was use to EXCELLENT service from EVERY other Manger so this experience with the new one was very disappointing. Unprofessional and I felt like I was not worth her time. Oh but she was all over me about investing with PNC she sure kept following up with that. So if it benefits her and she can make money or brownie points with PNC. She will chase you. But try to get help and she is useless. Time for a new bank
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July 2023 by Rowena Ramirez
People are nice
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July 2023 by S Smith
Drive thru, fast service
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April 2023 by Michele Petrillo
I miss the old branch managers. Over 15 years I have had 4 accounts with PNC. I have had problems over the years with my business accounts. Left messages and always got right back to. ALWAYS resolved my issues immediately while on the phone or in person. This new manager is horrible tired reaching her for days and she was never there. Finally left a message and NEVER called me back. I had to chase her down. Then I finally get her on the phone and tell her my problem. NEVER looked up my account. I asked questions and said well maybe this can happen or maybe that can happen. DID NOT try to help me in anyway. Never resolved my issue. NEVER even tired. NEVER followed up to see if the issue was resolved. I was use to EXCELLENT service from EVERY other Manger so this experience with the new one was very disappointing. Unprofessional and I felt like I was not worth her time. Oh but she was all over me about investing with PNC she sure kept following up with that. So if it benefits her and she can make money or brownie points with PNC. She will chase you. But try to get help and she is useless. Time for a new bank
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March 2023 by Hossam Kassem
Name of the branch manager is Judy Rodriguez , terrible service , I have ongoing complaint regarding that my online access was revoked after my credit card account was compromised , the complain was instantly referred to her to resolve , instead attempting to resolve the issue , she was calling me for a promotion , it is like she is in a different world & she did not read that there a complaint on her screen , terrible , three month I am incapable to have an access to my online account for no fault I committed !!!!
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November 2022 by DIN DDD
stay away from this branch folks they have no idea what they are doing? for the record i am a customer of this bank [ but had opened the accounts i have ,at river edge NJ not this branch] .on 11/7/2022 i stop at the in Bergenfield PNC to ask about a recent service fee hikes that they PNC were charging account holders as of January 2023.[ per a letter they recently send to customers homes ] i was greeted by a thin blond looking women with a lap top at the bank entrance that was asking me what i needed i explain to her that i need to talk to customer service personal to ask a simple question ,she turn around and says i could not see anyone today and need to make an appointment. Folks she wanted me to MAKE AN APPOINTMENT FOR A 2 SECOND QUESTION COULD YOU BELIVE THIS ??? i have multiple accounts with this bank and cant ask a question abouttheir new fees and need to make an appointment for that ???really ??? folks if you are looking for customer service help ,you are warned do not stop at PNC in Bergenfield ,there is no one to talk with there other then that lady that seem to be out of touchand do not understand and/or relate to a simple request to ask a simple question with out wasting your time and demand that you come anther day after you had made an appointment.
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November 2022 by K N
I want to mention three employees who I give high praise for: Sudhir, Mariafe, Judy. I consistently go to Sudhir who guides me with my financial wellness and helped me set up deposit/withdrawal/payment/fraud alerts. He is very knowledgeable and relatable. Recently, I was helped by Mariafe and Judy. Before I arrived, I called and Judy gave me a heads up about a long wait time and gave me the option to come and wait or make an appointment. I decided to come and wait which wasn’t that bad. Mariafe asked what I needed and said someone will be with me. As I was sitting, Mariafe checked on me. I noticed Judy running back and forth quickly mentioning a couple times she’ll be right with me. I didn’t mind waiting but I could tell she was serious about making sure I was alright. I really appreciated Judy’s help for my request. She asked about me personally as well which made me feel like a person. She affirmed me and validated me. Thank you so much, Judy and of course Sudhir and Mariafe
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July 2022 by melvin
Excellent service
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May 2022 by Jean Carlos Rosario
Helpful staff, I love PNC because of all the great feedback and ideas for my finances.
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May 2022 by Restaurant Gear
I recently had to create a trust account for my mom so she could be eligible for medicaid. I chose PNC because I have been a customer with them for ages. We worked with Luisa and she was beyond helpful. She made every step in the process so easy and quick. She was extremely knowledgeable on the process even though she mentioned she was new to PNC, you would have never know. Everyone at this branch is always very friendly and Luisa follows suit. Judy also assisted us in the process and was also very friendly and helpful.I highly recommend them to anyone who needs a good bank that actually treats you a customer should be treated.
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April 2022 by Brandon Chavez
Always great being able to rely on your bank to help you when you need it. PNC does just that and I’m happy to be able to rely on their employees when it comes to answering questions and resolving problems. Truly great customer service !
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April 2022 by Emely Alba
Superb customer service ??
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April 2022 by Juny Coyoy
Love this PNC branch! Everyone is always so kind, respectful, and helpful.
