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December 2023 by Gayle M.
Do not use CSI TAX Group. They book every 10 minutes. They rush their clients. They charge too much. They treat people very poorly. Find any other Tax preparer
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November 2023 by Ben B.
Incredibly disappointing service for 2022. Went there for years they have gone downhill. Definitely go elsewhere.
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November 2023 by Tonya B.
Would give zero stars if I could. We sat with someone and signed the contract. We have multiple businesses and they agreed that we needed to file extensions, well they didn't file the extensions and get hit with fees and they refuse to acknowledge that those fees are their responsibility. I highly recommend you find a different firm.
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June 2023 by Marie C.
I was recommended to this group from a CPA. The first year my return was done late and in error. They had me owing the IRS too much money. The next year my return was also done in error. Now I owe the IRS. I will never use this group again. Looking for a new CPA, and we re retied and thanks to the trump tax cuts for the rich The IRS comes after seniors and the middle class
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June 2023 by Jose C.
I wish there was a 0 star. CSI was good years ago. over the past few years, the worst! They don't care about the customer anymore! just get it done and who cares about the tax payer. I remember actually sitting with someone. it was personal and they really tried. Not today, they messed up my taxes and asking me to pay more! this is what i paid $300 for? I am disgusted and there is no accountability. horribke service!!!
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May 2023 by Kim L.
I had my deceased parent's final tax refunds for 2021 and 2022 filed with CSI Group . 2021 was done wrong and said that my father was still alive. I asked for them to have them redone. I contacted them multiple times about that and they kept telling me that someone will call me back. Never happened. I did not receive anything back on that without a fight. I came in to the office to have the 2022 taxes and submitted the correct paperwork that they needed to have the taxes filed correctly for both years and they told me it was being filed electronically. I received a packet with the 2022 tax papers in the mail. I called them to find out why. They said that they were filed electronically and to disregard it. I decided to contact the IRS and the NJ division of taxation. They never received anything so I ended up up sending it in myself and had to pay extra money to send it in by USPS (I was never told that I had to do that). After calling multiple times and finally not taking no for an answer they agreed to email the tax paperwork and then told me that it had to be signed and mailed out. That should have been said months ago. After all the hassle, stress and extra money that I had to spend (I wasn't told that I needed to), I asked for some compensation to make things right. To no avail. They acted like nothing wrong was done and I don't deserve anything. This should not be done to anyone. This is extremely poor business. There should be no stress involved in filing takes after spending all the money that I have spent to have this done correctly and to be correctly informed
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April 2023 by James R.
If I could put 0 stars, I would have. The ABSOLUTE worst. Extremely expensive and unorganized. Went to get taxes done, their system was down. Never got a call the remainder of the day. Had to call 3 times and was told I'd have to get an extension and had to make another appointment after the tax due date. Totally ridiculous! Stay far away!
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April 2023 by Brian P.
My wife and I chose to work with the CSI Group for this year's tax return due to us beginning to grow our real estate portfolio and wanted expert help and guidance concerning our taxes as we felt they were becoming more complex. When we arrived for our appointment, our CPA John Ciccarello Jr rushed into the room and began looking over our documents. John was rude in his demeanor and in communication with us and told us that he had to hurry because he had another appointment in 15 minutes. This was the first time we were told how long the appointment would be and we were quite shocked. Had we known we would have only had 15 minutes in person with somebody, we never would have chosen CSI Group. Our final bill to CSI was $600. $600 for 15 rushed minutes. We would not have had an issue with the bill if it weren't for the lack of attention to our return as well as the zero transparency as to what the appointment lengths look like. I attempted to advise multiple people at CSI Group over the phone our experience with John as well as our dissatisfaction with the appointment length. No one seemed to have an issue with our experience and further had nothing to say in regards to John's attitude towards us. I requested another in-person appointment to go over the return to make sure everything was correct. They told us they would be unable to give us another in person appointment that would be longer than 15 minutes. We spoke with "Tony" multiple times over the phone who was helpful in going over a few key aspects of the return but was unable to help in regards to the behavior of his colleague or provide us with an in person appointment. We went into CSI Group wanting to be customers for life for not just our income taxes, but with tax help for our growing real estate business. Their website reads "Individual tax preparation and planning is a major segment and strength of the CSI Group, LLP. In fact, we have a department dedicated to individual tax preparation. Many mid-sized to large CPA firms often neglect individual tax preparation for the average, middle-class taxpayers. While tax preparation may be a nuisance to large CPA firms, to you, tax preparation may be the most important event of the year." This statement appeared to be in total contrast to the 15 minute rushed handling of our taxes. We will not be back and cannot recommend CSI Group Hillsborough for tax preparation.
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April 2023 by Brandon Y.
When I walked in I had to sit and wait for my appointment, because the couple before me was in the office having a screaming match with John. Then, when it was finally my turn, I was handled extremely bluntly, arrogantly and coldly while John Ciccarello sipped on his Dunkin-Donut Iced Coffee... 3 minutes and 7 computer-button pushes later, I was told I owed $500, (almost my entire tax return of 2 years). When I pushed back and asked questions, I was told there wasn't anything else they could do, and John Ciccarello even threw in my face that my appointment had to be cancelled in the past. (I could not make the last appointment due to Tornado warnings and storms.) I would HIGHLY recommend you do your taxes on your own or just simply use a free app. (It's very easy!) I wish I would have never been recommended to them!!! (Hillsborough location)
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March 2023 by Bonnie F.
If accountantabout customer service than this is the outfit for you! After paying their fee I asked when I would be provided a copy of my return. I was told I would receive it when my return was acknowledged and approved by the IRS. I've sent several emails asking when my return was submitted and what does "approved by the IRS" mean. I haven't received a response. I call and am hung up on. I think their $350 fee for a federal and one state return was high for such lousy service (if they're going to give cut rate service their fees should be scaled accordingly). Next year I'll definitely be using one of their competitors.
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October 2022 by RW Moore
Been using CSI Group for the last several years they are fantastic and very professional much better then the chain places.
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August 2022 by Chris R.
If I could give these creeps zero stars, I would. They did my taxes for 10 years. This year they did them 2 months late, and completely wrong! I sent them back and they fixed them by late July. Then 2 weeks later I get a $920 late fee from state of NJ, so I called CSI for clarification 3 times over 3 weeks...no call back ( or answer email). Finally when it was obvious they instructed the secretary to tell me nobody was there and nobody could help, I blew my stack and started yelling and screaming at them. 2 days later they send me an anonymous email saying I am fired as their client and do not call us again...just when I needed them the most. Please avoid these low life's as they have zero integrity and I wouldn't tell my worst enemy to go to them. Reading these other reviews, it looks like they did the same job on many of their now 'former' clients. The fact that they hid behind the secretary then sent me an anonymous email speaks volumes on how they operate and I have zero respect for them.
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June 2022 by Rosalie N.
This place is a total hoax. I went there a month before taxes were due. I became nervous when I did not hear back from them and decided to call. They informed me that oops they're running behind and they had to file an extension on my behalf. Nothing I was informed about. Certainly nothing I would agree to. They assured me that they would get my taxes done and I would hear back from them. Nothing. I called back a month later and was furious. They assured me they would expedite and call me that afternoon. Again nothing. I only took care of everything yesterday. Almost 3 months later. They were rude, And also also mentioned that they don't think I'm a good match for their company. I guess because I'm onto their BS. Do not use this fraudulent hoax of a company. Shame on them.
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May 2022 by Dwight H.
Horrible sent my 2022 info March 15,2022 and still nothing but crickets and unfulfilled promises.
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May 2022 by Grant N.
Took them over two months to do my taxes...I called and they said they would "expedite" the process and call me back with an update...They never called back...I called the following week and requested to speak to a supervisor who just spoke over me and made excuses...Do not use this firm...Terrible customer service
