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May 2023 by Tamer F.
Exceptional hospitality and outstanding ambience. There is a sense of exclusivity which depending on what you are looking for you may find appealing.
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February 2023 by Bridget B.
We loved our stay here! We came during the off season and fell in love with the location, amenities, furnishings and bar. The hotel staff couldn't be anymore helpful, kind and accommodating. We can't wait to come back this summer.
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February 2023 by Linda M
An ugly monstrosity that blocks up the ocean view for many. What a shame this was approved.
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September 2022 by A C.
Buyer beware. It's to be noted that the hotel is part of the Asbury Ocean Club residences, which means the amenities are shared with residents, and therein lies the rub. Up front, the property itself is very nice, as was the room (we stayed in a deluxe king). The food and drinks, albeit pricey, were good (and on par or better than what we consumed at other venues in the area). Now to the reason for my rating: We were there for a birthday escape, and on the second day we ran into an issue whereby residents of the Club took it upon themselves to "evict" us from our pool deck lounge (including rummaging through and throwing our personal belongings on the floor). We were 100 feet away at the bar area having breakfast, and had not left the pool deck. I approached them and they were not pleasant at all, so I chose not to engage them, and asked management to intervene. When it became clear that the management were not going to be able to handle the situation (and the residents were making a scene) we opted to graciously "fold" to the miscreants so as to not let this ruin the rest of the day. We had the management collect our belongings and we settled on another area of the pool deck. The residents told me that I "was not allowed to reserve" the lounges by hotel policy (again, we were not commandeering the lounge, had never let the pool deck and had been using the lounge for about an hour), yet no policy was visible nor stated. In fact, we witnessed two other guests leave their belongings on their lounges for hours while they went to and came back from the beach. Clearly there was no one to enforce this "policy". The management team tried to make amends by offering a bottle of champagne and comp one night of our stay. Great. Except that when we went to check out, none of this had been arranged and our folio did not reflect any adjustments. We were put in the unfortunate situation of having to ask that they fulfill their offering. In my opinion as a seasoned high-end traveler who has had the occasional challenge while staying at a property, this attempt at service recovery was perfunctory. To add insult to injury, we have reached out to the individuals who offered us their cards for follow-up, and have not received any replies. This unnecessary and unfortunate event soured the trip for us, and it should not have. Other notes - this is a "family friendly" (read: lots of kids running around the pool) property, which was not conducive to the "serenity" touted in the description of the property. I would also say that this is an LGBTQIA-tolerant property, but would not go as far as saying LGBTQIA-friendly (read: this is NOT P-Town)! I really think that management needs to reconcile their offerings to guests with their responsibilities to owners, who in this case were clearly favored.
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August 2022 by Miriam Z.
Not luxury. Rooms are very nice - general staff at hotel is very pleasant. Restaurant service is clueless. room service terrible . Cold, late, didn't bring utensils and took 20 min to get spoons for ice cream they brought that already melted. Odd menu - odd hours . Don't expect to eat breakfast at 11:04 on Sunday because they won't serve you. And oh Also - dont try bringing in some breakfast or outside food- bc they wouldn't allow it. Can only eat in my room- Not in any of the common spaces. Terrible waitstaff/. Clueless to what they are doing. No proper management- don't know how to run a luxury hotel. Stayed here last year- I obviously came back because I like it once... Used to offer breakfast and additional add ons when I stayed last year- guess that ended when they changed management. Also pool is freezing. Obvious they are having financial issues
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July 2022 by Paul M.
You are definitely paying a premium here but if you use everything to your advantage you will be good. The pool and inside areas from day to night feel like the movie ex machina super future primitive with some cool nooks to play chess or have a drink and vibe. Showers and bathrooms were nice. Pretty much laid out at the pool on huge beds with great umbrellas and table service. All while overlooking the ocean. Only heads up would be the parking situation. They dont play in asbury from like 7am til late make sure you pay the meter (which you can do by the phone) THe hotel has parking but thats additional : /
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July 2022 by Katie M.
Ignore the bad reviews. The rooms were AMAZING, the pool deck was lovely, the pool ice cold and clean, the drinks 10/10 and the food 7.5/10, not groundbreaking but I kept ordering it bc it was convenient at the pool so all good. Our new staycation spot, highly recommend. And great location to walk the boardwalk. They were fully staffed too, so those complaints are def a thing of the past. Also the pool was super relaxing, not a huge party vibe. Not a place for a bach party.. more like parents wanting to get away/babymoon vibe. love love.
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July 2022 by Cheryl V.
I'm on a journey to find some outstanding food spots here in Asbury Park. Sadly, this is not one of them. The food was ok. Their drinks are very pricey and way too sweet. Hardly drinkable to be honest! I switched to just a shot of tequila (for $25!!!!!) and we ordered some food. A very long time later, our food arrived COLD. Very disappointed in this high end spot. My hanger steak had zero taste and no sauce on it. The heirloom salad was great though! The pork belly sandwich was dry, cold, and didn't have much flavor. Also, there was only one waitress/bartender for the entire pool area. I'll continue the journey...
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June 2022 by Shannon E.
Went to this hotel for a wedding weekend and although it seemed pricey I was really excited to stay. However, leading into my stay I called to see if I could get an early check in and was told the best they could do was 30 minutes. Even though it wasn't helpful I was still excited. That was short lived... the parking near the hotel is $70-50 a day or you can park at the random lot across the street that is poorly secured. Despite all of that this hotel is gorgeous, however be aware they charge a pretty pricey incidental fee that they don't return in the average 3 business days depending on your payment method. I was not informed that it would take two weeks for me to get my money back until I inquired about the status of the refund a week after staying in the hotel. It's now been the two week period and I'm still waiting, but they can't even tell me when they released it and are asking me to call my bank. This is ridiculous and honestly it's not worth ever doing this again.
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May 2022 by Mike R.
Beautiful new building. The appearance is 5 stars. The pool deck is really nice with a great view of Asbury and the ocean. I really wanted to love this hotel. The deluxe king room is quite nice. The service is a barely a C. They should double their staff. The poor service is really disappointing. They don't clean the rooms daily, but I got see the cleaning staff sitting on the floor in the hallway. Even though the wait staff are very friendly it can take a very long time for them to: show up, bring menus, take your order, bring food, and bring the check. It's really inconsistent. I spent an hour waiting for three sodas and three small plates. Another 30 minutes waiting for the check. I had to get up and look for them more than once to close out my bill. The food quality is also inconsistent. One day the pork belly is a really nice cut, the next day it's all fat and nearly inedible. I wish the menu overall was better, and it's limited. The hangar steak for example is just a small steak sandwich with no sides. It seems that the management in general is not really up to the task to run the service in this hotel. If you do stay here, just avoid the service and go out to eat. For the price of the hotel, it's just barely worth it. I wanted to come back, no I'm not sure I want to.
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April 2022 by Shelley Ann Messina-Aufiero
A beautiful boutique hotel vibe! Design is amazing, food is fantastic...and the entire staff is top notch! This is our third time here, and The Ocean Club never disappoints!!!!
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January 2022 by Daniel Roberts
Place is shady. Charged my account in January for a room I cancelled back in November 2021. Made a phone call, sent them the documentation and haven't heard back since. Plus no credit to my account. Going to the BBB next....
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December 2021 by Laurie C.
Asbury Ocean Club is absolutely beautiful! Just an hour away from NYC, this was the most perfect little getaway. The hotel is so fresh and new, every single person working there was beyond nice and helpful.
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October 2021 by M W.
Made a reservation for a weekend on the Wednesday night late at 11pm to arrive the next day for a 3 night stay. Next morning by 9am, I realized I had a previous client event over the weekend that I could not miss. I called the hotel to cancel the reservation fully expecting some flexibility with the one night cancellation fee they usually charge for cancelling within 7 days of arrival. Most hotels have a more flexible cancellation policy altogether, but I digress. I had expectations that given the cancellation was happening within a 10 hour window (of which the window were sleeping hours), they would be willing to have some flexibility and cancel the reservation without penalty. Talked to two other people before getting to the manager, a cold robotic human, Ryan. He kept repeating the policy to me over and over. I get the reason for policies, but what I don't get is the inflexibility and they are losing a future loyal customer to collect that one night stay. I will NOT be back - and they will not receive another dollar from my wallet. Nor will my family and friends, and work colleagues. And I will continually share this story. Was it really worth it to keep my one night pay relative to their "policy" to lose that much future business? The property certainly is not a 4 or 5 star experience, and their other property, The Asbury Hotel, is not well maintained, and extremely dirty with horrible customer service. Too bad. Could have been a really nice experience where I would have been so grateful and loyal as a guest to return many times.
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October 2021 by Jill Infantolino-Hajjar
This hotel was superb. Amazing decor and attention to detail. Extremely helpful and accommodating staff. One of the most comfortable beds and linens we have experienced in all our travels. Not only was the food Fantastic! but beautifully presented. Common spaces just gorgeous and thoughtfully appointed. We are certain to return!!
