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October 2024 by Matthew A.
SO I really do not know what happened here. We have been bringing our dogs to Woof WOof now for daycare years with amazing results. My dog has been on the schedule for Tuesdays and Fridays now for YEARS and loved going here. Staff have always been pleasant and friendly up until today. We brought our dog in and the woman told us that he cant come in as he is not on the schedule. We told her that he has always been on the schedule for Tuesdays and Fridays but she was yelling and aurguing and then told us to get out and she will refund our monthly membership. Which she did within minutes. WTF! Not sure what happened here as it is all so random and bizarre. We will finding a new local daycare for our pup.
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September 2024 by Tiffany L.
Staff is very friendly and professional. My dog appears to be happy when I pick up and not overly exhausted.
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August 2024 by Elizabeth R.
Jack did not like this noisy place. I had to pick him up after 1 1/2 hours at day care. He was very scared and anxious.
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August 2024 by -april Biancaniello (-april)
My two dogs were cared for so well during a weeklong boarding. One of my dogs got both hotspots and went into heat since I was on a cruise I couldn’t be reached and they handled everything magnificently. The hotspots were completely crusted over and healing so well when I picked up my dogs
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June 2024 by Anne Marie Levie
I was referred to Woof Woof by a friend. My dog had been there for about 8 months when I was told in an email that the dog was aggressive and had an incident with another dog. I understand if something happened but they never spoke to me when I picked her up to tell me she could not attend they wrote me an email which I asked for an explanation and never received one. I find that this was unacceptable, unprofessional and I was totally blindsided. If she was not acting properly then why wasn’t I told that or given me better information on the dogs behavior. I did not appreciate the management and would not recommend this facility.
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March 2024 by Alhan Irwin
Where is my previous review ??? Was it removed because I gave you one star? Shameful.
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November 2023 by Cynthia Sonnesso
Edit: My dog went here for about a year but he kept getting infections in his paws whenever he would come home and we had to switch daycares. They said no one else was reporting infections so my dog couldn't have gotten it from them but he only had flare ups after daycare and stopped getting the infections as soon as we left.
My dog loves it there! The only reason I took 1 star away is because they sometimes do not answer the phone or door outside of typical drop off/pick up times.
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October 2023 by Alyse Mazerolle
We have been taking our furbaby for grooming to Windham Woof Woof for 1-2 years, but it will be the last time. Not only did they triple the price, but the new groomer does a terrible job. Our furbaby came back with uneven hair, completely a chop job that looks terrible and now we need to take to another groomer to fix. They charged us $125.00. Do not get your dog groomed here.
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October 2023 by Karin Casey
Such a shame. I really was looking forward to bringing our pups here. I went this morning to drop our dogs for the trial "free" day. Upon entering, I, nor my dogs, were greeted. One young person who was standing behind the wall did not even look up from her phone. I tried to make conversation by talking about the building and what it used to be, no response from either employee. The lady sitting never said hello, just asked who I was bringing in. She took my vaccine papers and noticed my dogs weren't quite up to date. I was bummed but understood. No trial day. As this was going on another customer was coming in and naturally my dogs and hers were curious about each other. As I was trying to finish the conversation with the employee and keep my dogs from getting too excited with the other dog, I looked back to talk about rescheduling, and saw the employee was giving the other customer the wide-eyed "annoyed" look. It really caught me off guard because there was no reason for it. I totally understood about the vaccines and had no issue. I could've even let the bland attitude of the employees slide but giving the side eye look to another customer??? and to feel and know it was in regards to me? for no reason.....No thank you, I will not be back. If you can't treat me with respect, I certainly would not trust you taking care of my pups.
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September 2023 by Joe Petkiewich
It's harder to board my dogs then it is to drop off my kids at a day care
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September 2023 by Danielle Wilson
Owner and staff are doing wonderfully with our rescue's difficult dogs.
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September 2023 by Mike Collins
My dog seems to love it here for day care
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July 2023 by Emily R.
Recently had a horrible experience with a very rude front desk staff member. The way she talked to me was like I just committed a murder for showing up 30 minutes before the drop off time (even though we dropped my dog off at the exact same time the weekend before with no issues) which resulted in me having to drive my dog all the way back home, be late to work, and have to cancel our over night plans. I reached out to the owner and by the time I received a response, I already found a new day care. Very unfortunate good customer service isn't a top priority especially when you're trusting people with your dog. Kindness goes a long way and if she was even the slightest bit nice about the situation I probably wouldn't be here right now. Not to mention after chatting with people about my experience, I'm not the only one who has had a bad encounter with this employee. I was also told the dogs are in crates majority of the day (this info came from an ex woof woof employee) so do your research beforehand and don't make the mistake I made by sending my pup here.
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June 2023 by Aleigh D.
Extremely knowledgeable and patient. Most places are leary of mastiffs. My girl is well taken care of. She had her first groom last month and looked and smelled incredible! Hands down the best!
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May 2023 by Chris F.
Brought my 7# Teacup Cockapoo there for a grooming appointment and either I put the wrong date in my calendar or they put the wrong date in their calendar. Instead of saying that there was a mix up the person at the front desk began treating me like I was a criminal. They took my dog away and then berated me for a no show no call missed appointment. I said I have it in my calendar that it was for today? She then stopped talking to me and began texting. I said OK well what do I do now? No response. I waited and said Well what do I do now? She then began barking at me "IM TRYING TO SEE IF SHE XAN SQUEEZE YOU IN" I was wondering why are you yelling at me. She then started barking that she wanted to let the owner know about my attitude. That was allI could take and I told her to get my effen dog so I could leave and to get my other 3 dogs off of the account as I board them there and that's when all hell broke loose and I now had 2 people screaming at me. I do wish that I kept my cool and simply left with my dog but their rudeness was unacceptable. All due to a clerical error on either my end or theirs.They called the Windham Police on me to have me trespassed. I already told them that I would never spend another penny on them so that was a waste of time.I'm sure this is the exception and not the rule but I'd say find another place to spend your money if this is how your going to get treated for a clerical error.I give what I get and this was as bad as I gets.I have already found a new place to board and groom my 3 dogs.There are plenty of other options out there. The girl at the front desk should be fired
