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March 2024 by Linda D.
Wow sitting here reading all those nasty review's, they all sound like "drama queens." Well this Is my 2nd review with 5 stars for the Store Shoppe and every employee I have dealt with. I bought my Harman Pellet Stove a year ago at the Epping location from the Manager John. Not only is he a great sales person he also has a great sense of humor. Actually all the employees at the Epping location are accomadating, helpful and friendly. So I had to put in for a service call for and was directed right over to Stephanie and my follow up call was with Danielle, both amazing ladies, also accomadating, helpful, friendly and knowledgeable. They set me up right away the following day for an appointment with both Travis and Tim. Again two amazing technicians. They also were friendly, informative, and both had a great sense of humor. I was very pleased and highly recommend them both. In the past I have dealt with Sean, Nate and Jake, all 3 of them are wonderful . So I look at those poor reviews and wonder why I had such amazing service all around. I have absolutely no complaints with anyone and am so so very pleased to have purchased my stove from the Stove Shoppe. I give a 5 star review for John, Stephanie (she's awesome) Danielle, Sean, Nate, Jake, Travis and Tim. So to the owner of the Stove Shoppe you are very blessed to have loyal, amazing and hard working employees. Keep up the great work you all do. Sincerely from a very loyal and happy customer----Linda D
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March 2024 by Susan Kline
I needed my fireplace fixed and it needed cleaning.Nate and Sean did a fantastic job ! They were on time . and the project was completed in a timely manner . Nate took the time to explain the issues and showed us how to troubleshoot in the future.I would highly recommend the Stove Shoppe and their service department.
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February 2024 by J
Nov 2023 - I want to thank the team. Glad I went with you.John Carroll and Dan Gannon in sales - the no pressure, but very helpful with information and explanations made the sale.Travis, Tim and Alonzo for the install - great job and also appreciated their expert knowledge.Stephanie the Service Manager - very responsive !Thank you all.Feb 2024 - Sean did a great job in resolving the start up air control issue as he was methodical and found the two issues from the factory.
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February 2024 by Bernard Knolle
Amazing shop! Great selection, good customer service, expedient, thorough, and careful installation.Tim and Travis did the install for us and I couldn't recommend them more. They took the time to explain the whole process and walk us thru how the stove works.
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February 2024 by Michael Callahan
Tim and Travis did a wonderful job installing our new fireplace doors. The entire process was excellent and the finished product is beautiful!
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February 2024 by Sarah Laforge
Super friendly and helpful installers- Travis & Tim. Highly recommend. They arrived right on time and finished quick but did an excellent job making sure it was done right. They even gave me a tutorial after.
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February 2024 by Jerry T.
I bought a pellet insert From The Stove Shoppe. Travis and Tim did the installation, as well as the removal of a very large older wood stove. They were very professional , knowledgeable and approachable. They thoroughly explained the process and answered my questions. They worked together like a well oiled machine. When the installation was complete, they made sure I understood the daily, weekly, monthly and yearly maintenance required to keep the pellet insert working at its maximum efficiency. They also explained the maintenance services offed by The Stove Shoppe. It is clear from observing Travis and Tim work, that they have a high level of skill, knowledge and pride in workmanship!!!
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January 2024 by Nanc Murphy
We are the proud new owners of an Aspen Wood Stove.. Thank you to Andrew, Steph, Danielle, Sue...for answering our many questions and being so very patient. And to Bill!!! Our installer..(and his helpers) precise, polite, extremely thorough from start to finish and making it all come together and doing an amazing job!! We thank you very much!! We will HIGHLY recommend The Stove Shoppe!! We are extremely satisfied with the exceptional service from all!!
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January 2024 by Patricia M
We couldn’t be happier with our Harman pellet stove insert. Travis did the install and was incredibly professional, knowledgable, thorough and respectful of our home. I would highly recommend the stove shoppe and would specifically request Travis for the install!
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January 2024 by David Duhamel
Travis and his teammate were exceptional. Quality service and product. Very happy so far with this fireplace door and the level of service they performed.
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January 2024 by Sue Leblanc
Travis and his partner did an incredible job. Great attention to detail, would highly recommend.
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January 2024 by greg whitton
Travis and Jake did a beautiful installation
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December 2023 by Wendy Wildman
We recently had a new Harman pellet stove installed by The Stove Shoppe. The installation was seamless - Travis was efficient, thorough and extremely knowledgable. He answered all of our questions and was very respectful of our home and pets. We are so happy with our new, beautiful pellet stove. It fits the space perfectly and we are enjoying the ability to keep our home at a constant, cozy temperature! Bring on the snow!!!
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December 2023 by Gary J.
This is my second instance of shopping for and istalling a new gas fireplace. The overall experience provided by The Stove Shoppe was five star plus outstanding! Shopping was fun and I dont like to shop. Selection in the showroom was abundant and the sales associates i met were accommodating and very knowledgeable. Relying only on my description of the living room and attic dimensions, Zach absolutley nailed the estimate for materials to +$35!!! On a many thousand $$ spend on any home project, i have never seen such accuracy from a home contractor. Zero surprises from Zach - "Zero Man"! Since I GC'd the project, Danielle's responsiveness and flexibility in scheduling was much appreciated. Best of all was the professional installation of installers Alan and Tim. Clean, thourough, prompt and knowledgeable, they were on hands and knees throughout, efficiently navigating a cramped attic and roofline. All within two hours! Their return to followup after gas and electric hookups was timely and very informative, teaching me how to operate and care for the unit. I cannot say enough about the crew at The Stove Shoppe. Their value for the money spent is unsurpassed and has created what I know will be a future lifetime of warmth and memories within my home, especially in chilly New England!
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November 2023 by Mike McCluskey
Just had our new Pellet stove installed and we couldn’t be happier! Andrew made the sale very easy and kept great correspondence throughout the sale. Alan & Tim did the install for and they were great! Kept everything so clean and answered all my questions! Couldn’t recommend The Shove Shoppe enough! Thanks!
