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July 2023 by Lisa H.
The cashier and bagger were not happy. Not friendly and never once said "Hi! How are you doing today?" "Did you find everything okay today?" Not a single smile from either one of them like they were absolutely miserable in their own skin/lives. I work in retail and every customer that walks in or out of my store is or has been greeted, smiled at and asked if they found everything okay. It's not difficult to spread that happiness to anyone. But it takes a hell of a lot more energy to be upset and unhappy. Leave your problems at the door. No one wants to have to deal with your shit because we all have our own shit to deal with. We went to Shaw's today because I didn't want to deal with the MB assholes and ALL those extra people!! Maybe I should've shut my mouth and went there anyway. At least the cashiers talk to you with a smile.
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October 2022 by Cathleen C.
Superb customer service! We have always thought they deserve a 5-star rating; but the new pharmacist went over and above! We were in an unfortunate time- sensitive situation bc another pharmacy had not only made a serious error, they were adamant they had not. I phoned osco from the other pharmacy and asked if he would look upsome info for us. He did, 3 min til closing. With his help our 15 yro got her inhaler! We surely will ensure that the other pharmacy is deleted from her records ! Thank you Albert Rogers and all at Osco!
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March 2022 by Dennis Sweeney
Quick and easy. Always helpful staff.
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April 2020 by K S.
I love this Shaw's I am there at least twice a week. The store is well run, clean and the customer service is great.
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February 2020 by Melissa M.
I only come to this place if I want to avoid the craziness of Market Basket in Salem and need food. This is place is terrible though for having more cashiers and not enough baggers! No wonder the cashiers are miserable, you have one or two people bagging groceries and these aren't express lanes! These are customers buying carts full of groceries! This was on a Sunday too! Many customers end up helping to bag even though we shouldn't have to because it's not our job! Really what kind of grocery store does that? You are better off having less registers open and having a bagger at each one just like Market Basket with exception of the express lanes. It's ridiculous
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December 2019 by Sweet S.
This grocery store is very unpleasant in so many ways. The reason I even go in sometimes is because it is on my way home from work. The main problem is the miserable people that work there. No smiles, not helpful, not friendly, and generally angry. There is one cashier that always has a snarky comment about what im buying. If I buy something organic, she will ask me how it tastes then say she will never be able to afford it. If I buy wine, again she asks how it tastes then say she has a job and isnt lucky enough to have time to drink wine like I do. First of all, I work over 60 hours a week, second it's not my fault you are miserable . Just outright rude , obviously poorly trained and poorly managed employees. But its on my way home, and they have food in case I need something in a hurry. I would love for them to shut down and put a whole foods there!
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August 2019 by Jamie OSullivan
This is our favorite place to go grocery shopping it’s clean there’s parking and it’s not too busy. We really enjoy the long drive here just for those reasons
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August 2019 by Cab E.
Still way too overpriced, with so many items that are past sale date, but I'll give it this: You can buy cold beers at a good price, often, and cold wines and Prosecco at a pretty good price when you want them. The alternative NH Liquor Store in Pelham is abysmal, and the one in Salem is pretty far away with all of the road construction on 28, so...for this purpose, and for the quick stop for milk or other overpriced "I need that one thing" stops, it fits the need. But, oh gosh, don't shop here for real weekly shopping! Maybe only for the sales...never mind, it's never anything you really need or want!
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July 2019 by Malori Debisz
Horrible bathroom experience. No TOILET PAPER. Manager didn’t do anything about it because it’s not her area but she’ll tell someone. 730 am today. They open @ 7 am, also it’s a 2 roll dispenser, EMPTY. Humiliating to waddle across the restroom for paper towels, luckily no one came in. Will return this afternoon to speak with a REAL manager and see if they put TP in the bathroom so this doesn’t happen to someone else. Apparently their bathroom quality isn’t important as they state. See pics.
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May 2019 by Robin Fogerty
Bakery isn't open till the store closes and the cakes are behind glass. Sigh.
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April 2019 by A M.
Beware, *every* time I shop here, many items that are sale priced do not actually ring up at the sale price!!!! This is very deceptive (and illegal I believe). Much time trying to straighten it out after your purchase and you look at the sales receipt. I am taking a break from this store, it is too frustrating.
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December 2018 by Jackie J.
Awful store. I drive 30-40 minutes away to avoid this store. The staff is a collection of jealous individuals, who are angry that they work in a nice town. They intentionally crush your groceries, and waste your time, because they have nothing better to do. It is sad that this is the only large grocery store in Windham.
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October 2018 by Sarita Pettengill
very expensive but they do have International food but should be larger as not much of a selection
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August 2018 by Mark S.
Background: I went into the Windham NH location around 3:30PM yesterday for a variety of grocery items. Most importantly, I was intending to get lobsters for a 75th birthday party we were having at the house yesterday afternoon. When I arrived at the seafood counter, nobody was available and the sign said to go to the meat counter to request service. The individual in line before me already contacted the meat counter and was sending someone. A staff (woman in her 50-60's with glasses and blonde hair) finally came to the counter and began openly complaining how she had a 9 hour day and couldn't even have time for a proper break, which was meant to insinuate that our request for seafood was impeding on her break. The gentleman before me then asked for three lobsters. In a very rude way, the staff highlighted to the man she could not steam them for him because there were too many orders ahead and she didn't have time (even though the advertisement said "steamed" lobsters). The other gentleman was annoyed, but asked her to give the lobsters to him live instead. As the woman was heading to the lobster tank, I mentioned to her that I also planned to get lobsters as well in case it helped her. She then snapped at me and said "one order at a time, sir!", to which I became very annoyed. The other man looked at me in disbelief at what we just saw. I explained I was only trying to make things easier on her, but she did not apologize, nor look up from the tank. After they left, I could see that the other gentleman's wife was very upset that the staff would not steam the lobsters for him. I was then asked for my order, to which I asked for seven lobsters. The woman informed me that the limit is 4 and she couldn't help me. She said I would need to come back with someone else if I wanted more than four. She pointed at all of the rest of the lobsters in the tank (30+ lobsters) and scolded me by saying I would be taking lobsters away from other customers (to which there was nobody even near the seafood counter waiting). I looked at the sign and in small print at the bottom of the card it stated limit 4 (apparently there was a sale for $5.99/lb on 4 lobsters). Dumbfounded, I asked her what to do since I had family arriving at the house expecting me to bring home lobsters. She said she could not help me and that I should go seek out the store manager. At this point, I wanted nothing to do with the woman, or the store, as I was completely fed up. I left my entire shopping cart with over $100 of other grocery items in the center of the store and promptly walked out to my car. I then drove directly to Market Basket down the street. On the drive to Market Basket, I called the seafood counter and spoke to a very nice gentleman and asked if they had lobsters. He informed me that their regular price was $5.99/lb (with no limit) and that they will steam them while I wait. Summary: Long story short, we had a very pleasant evening celebrating a birthday on our patio with freshly cooked lobsters, with no help from Shaws in Windham NH or the woman at the seafood counter. My family and I will not being coming back to this location again. I unfortunately will also hesitate going back to any Shaws locations again unless I hear how their management intends to improve their customer service experience.
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May 2018 by C B.
Express lane is incredibly slow. Get your fastest checkers on the express lane please not the slowest who want to chat with everyone.
