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September 2023 by Kimber Leuteritz
This bank MUST fix its ATM!! It NEVER works!! It takes cards, never has cash to dispense, is broken!! Come on, folks, customer service??
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December 2022 by Olivia T.
This branch for some reason, clearly does not know how to use a phone. I've had to call multiple times, just for small questions that I shouldn't have to drive 15 minutes to the branch to for a 30 second conversation, just for the phone to ring without any answer and the call ending on its own and being disconnected. This has now happened on 4 different instances that I've had to call and the one time someone did pick up, I was treated with attitude and when my question was answered, I was immediately hung up on. Great customer service Citizens!!! Might just start looking into another bank in order to not continuously deal with this kind of behavior from a business I'm enrolling my financial discretions with...
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April 2022 by Fred L.
Came here to get $3000 cash for a charity event and they actually told me they don't have that much to give. WHAT?!? This is a bank, right? I find this to be beyond stupid. It is not Friday, payday which was an issue I ran into in the past with a different bank. So, I decide to come here on a Wednesday and nada. After a chat with the branch manager they found the requested money.
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August 2018 by Chris L
Completely incapable of delivering replacement ATM cards.
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July 2017 by Connor Garside
Terrible, put 6 day hold on bank check and loves charging fees for no reason- do not recommend
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October 2016 by Katy B.
Don't bank here! They charge ridiculous fees. Their policies are designed (rigged) to optimize profit. They recently charged my account overdraft fees because they cleared a check - presented in person - for an amount higher than the balance I had in my account... They processed it and charged me a $35.00 overdraft fee. My reason for overdraft was caused by Citizens "sitting on" several deposited checks for waaaay too long. I have numerous other similar stories about Citizens - too long to get into on Yelp. Only reason I haven't left is the aggravation involved in changing banks. Please take my advice and save yourself future headaches and money!
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October 2015 by Achilles T.
Everyone knows me by name. It's great. Always see the same sweet ladies and they are always super helpful and smile when you walk in! They love dogs too btw!!!
