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August 2023 by L B.
I have been to the dealership three times for a soft ware update. each time I left I was assured it was all set this time. Well no it is not all set. I have left three messages, two for Scott and one for his supervisor Chris. it has been weeks, and still no call back. Unbelievable. How can you treat a customer like this. so happy I did not buy my car from this place. Certainly never will in the future.
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July 2023 by stacey pskowski
Knocked it out of the park! Jason, Diane, Matt and the rest of the volvo team were responsive and professional and made it all about the customer - highly recommend this Volvo dealer
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July 2023 by Kristen Schappler
I was hoping to make a purchase here, they had a CPO XC60 I really liked. They totally bait and switch on the trade offers - they initially gave me a reasonable estimate before I made the drive to Keene (over 1 hour each way for me). When I got to the dealership, they totally lowballed it - they took off over 2k from the original estimate. It was a very obvious bait and switch.The salesperson I was initially working with was unpleasant, the manager gave me a new point of contact afterwards, and brought the price of my trade back up to a reasonable amount. I was hopeful at this point.However, I didn't end up purchasing because their pricing is not competitive. They say they have higher prices because they are "on an island" so to speak in Keene, but the reality is that most customers are making a ~30-60k purchase when buying a Volvo here, so driving to other dealers like Nashua, Concord, Exeter, etc. to get a better price is totally worth it. I ended up buying a vehicle that was less expensive, lower mileage, also CPO, newer, and the dealer gave me the same price on my trade as Volvo Cars of Keene ... so overall much better deal. Shop around!
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June 2023 by John A. Leavitt
Thieves, brought my SUV there to get a check up and told me i needed over $4,000 in repairs. We just had it inspected 10 days ago and passed with flying colors.Beware of these CROOKS !
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April 2023 by jon whitman
Never ever again ....i took my s40 in for some repairs..jey fob wouldnt open the trunk ...water sunroof drain tubes cloged and the car never had any water leaks inside the car ...and car ran rough on idle and low speeds ...so after a new timing belt and pullies car still runs rough...they told me the key fob they got to work ...false ..it still didnt work ...i put the car through the car waah after picking ut up and sunroof poured water into the interior ruining a brand new headliner done a couple weeks prior to this service ...the car also had a 1 and half inch gouge and scratches in the freashly painted hood ...when i called them they were quick to tell me to bring it back and would correct the issues along with giving me a loaner car at no cost to me on my appointment date ....on arriving that day giving tgem my car get the loaner ..they tell me they have no record of me as a customer or any loaner for me ..so after 3100 payment and now stranded there ..i take my keys back while cursing my way out the door ...theve never called me and issue yet to be resolved and now in a payment disput...i definitely do not recommend these people . There service stinks and customer service even worse and on top of all this im completely dusabled and that to was disregarded
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December 2022 by Nick M.
We recently purchased a certified pre-owned XC60 from this location. My wife initially made contact with Alyssa in the business development office, who set us up an appointment with a Volvo specialist at the store. She was excellent and sent us a message the day of letting us know the vehicles we were interested in were still available.When we got to the store, Jaime Rios came to assist us. He showed my wife some of the features of the car so she could get a feel for it on the test drive and allowed us to test the car out without him. We liked the car and price, so we agreed to take a look at purchase options. They were able to get us a clear breakdown of downpayments and term options, and made the decision very easy without any pressure. The GM, Bob, was able to adjust the terms very quickly when we wanted to adjust our money down.We then sat with Branko in the business office to finalize our purchase. He was able to get us a killer warranty on the vehicle without blowing our payment up. Overall we had a great experience and will call Jaime first when we look for our next vehicle purchase.
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August 2022 by Leslie Wilber
Excellent service and highly professional!
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February 2022 by Del Halter
I called them with a simple question. I then recieved multiple calls and text messages for weeks following. When I addressed this as a concern, I was essentially laughed at on the phone. I've not once shown any interest in talking to them and had to stop the text messages by request. They then called shortly after. I understand following up and checking in, and I even respect the need for a salesmen to be a little aggressive at times. This is beyond.
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September 2021 by Peterborough Youth Lacrosse
They did an excellent job at our recent service appointment. They actually showed us some things about the car we didn’t know before and we’ve owned it almost 3 years. Very happy with the service and we would go back
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August 2021 by C Millenium
I’ve been to a lot of dealers and a lot of service shops, and I have never been to a place as top-notch as Volvo of Keene. And far away what makes this such an incredible place, at least in my experience, is Adam. For years he has consistently been remarkably professional, responsive, and courteous. I bought my last Volvo there, and I’m sure I’ll be buying my next Volvo there too
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June 2021 by Betsy Stead
Customer Service exceptional, knowledgeable and available, I never had to wait, all my questions were answered. I was looking from a long distance and Sean was extremely helpful, patient and responsive and timely in his responses. It was/is a refreshing experience.
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June 2021 by Gina Bedard
Great friendly and knowledgeable customer service!
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May 2021 by Amy Reagle Meyers
Volvo of Keene has taken excellent care of my cars for the last 22 years. I trust them completely, and they treat me with kindness and respect. Adam and Evan are the best team, and I am so grateful for all they do to keep me on the road.
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May 2021 by Patricia Burleson
My husband and I have bought many cars at Toyota/ Volvo of keene, NH .We were very pleased with everyone there especially our salesman, Jamie Rios and the Volvo service rep Adam. During a difficult time as my husband's health was becoming worse Adam went above and beyond what was required to make sure my car was safe to transport my husband home from a distant hospital. I am very grateful.
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April 2021 by Charles Stone
Just purchased a 2016 Volvo I was a little disappointed after the purchase. In the Carfax it said it had remote start. However my salesman told me it wasn’t however it could be added for a price. Then also when I was looking over more closely I had missed the front grille was broken and they are offering to replace it again at a price.
