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September 2024 by Sam Kremidas
I highly recommend Mukota Kennels. We were in Keene for an event and needed to board our pup who doesn't always do well with other dogs and is a diabetic needing insulin twice a day. I was able to talk with staff ahead of our stay to ensure they were aware of our dogs need and also received confirmation of his successful first injection. We enjoyed our event knowing our dog was in good hands and will certainly use this kennel again if we find ourselves in the area!
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June 2024 by Alex Burbank
Left my dogs here for a 4 day getaway. When we picked them up their bellies were damp and they all smelled like pee. Had to bathe them at home, and now they are showing symptoms of kennel cough. Dogs are kept in too close of quarters to eachother. Had I done my proper due diligence to vet out the place before hand I would never have used them, but I was stuck in a time crunch. The dogs were attended to and fed, but I would not recommend.
Edit: after posting this review they reached out to me and refunded the stay. I appreciate the response and trying to make it right, but still probably will not be a return customer.
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June 2024 by Mia Ash
I have had my dog here and he absolutely LOVES it! Once we get on the road to get to the kennel, my dog is so eager to get there. He knows he’s gonna have a good day! He always comes back tired! Crystal is very friendly and tries to accommodate me and my schedule. I am very happy with the care of my dog gets there. I highly recommend them!
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March 2024 by Dan Field
Crystal and everyone at Mukota is awesome and so kind! We boarded our dog with them for 21 days and they took such wonderful care of her. I see a review someone just posted about Kennel size and like you said in the review you didn't board your dog there so honestly I see this review as unfair. I am here to tell you that this is a wonderful caring facility that loves dogs and you will have a very pampered pup! We were 8000 miles away in the Philippines on vacation yet almost everyday Crystal stayed in contact with us and shared pictures of our dog.
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March 2024 by D P
I haven't boarded my dog here, so I'm giving a 2 star instead of a 1 star. I want potential customers to know my experience with lack of transparency when I spoke with Mukota about boarding my dog. I sent an email with three simple, standard questions that could be answered in an email, including the dimensions of the indoor run my dog would be in and whether they could send me photos of it. Instead of just answering the simple questions in an email, they requested a phone call. I knew this was a bad sign but said okay. During the call, I was told they don't know the dimensions. Really? You can't grab a tape measure and find out? And you can't tell me a client hasn't asked such a standard question before. As for photos, I was told they can't take any because it's a long building. I told them I don't need a photo of the building - can they just take a couple of the indoor run my dog would stay in? Again, the answer was no because it's a long building. I still have not solved that head scratcher and have no idea what the building dimension has to do with it. I was offered a tour but explained it's not worth the time spent unless I see a photo first. I ended up looking at Yelp reviews - someone managed just fine to put indoor photos there. I wasn't impressed with what I saw. Mukota needs to understand that any reputable kennel can readily share room dimensions and photos and many will even post photos and video tours online. I know you show many photos of the exterior online, but you need to include all areas the dog would stay in.
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November 2023 by John Hallengren
Outstanding staff no complaints!
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November 2023 by Wendy Radin
Boarded my 2 year old puppy for two nights, and this was her first ever experience being boarded. She appeared to survive it. Upon arriving, Crystal had already reviewed my feeding instructions. When I went to pick her up she ran to Crystal, the attendant, and not to me! Good sign. She was very calm upon picking her up and did not appear to be fazed. My puppy will be back.
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October 2023 by Katherin Nichols
Took great care of my dogs. Always flexible and kind
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September 2023 by K C.
My dog's nose had cuts from the fencing more than once and the staff was actively rude and participated in rumor mongering.
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August 2023 by Mary Pleasanton
Katie is always well taken care of and loves going to Mukota! They take the time and interest in getting to know each dog's personality and needs!!
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June 2023 by ROSE M
I absolutely love this kennel and the care my dogs receive. Jess has changed my life. Her kennel was recommended by my daughter in law. For years, I never could take a trip with my husband because, I felt, my dogs weren’t boardable as they are dog aggressive. Jess has a great system where your dogs do not go near any other dogs if requested. They have a private outdoor kennel to enjoy when they are there. They have stayed multiple times and come home calmer than before. I now can book trips and not worry one bit once I leave them there. Jess did not have accommodations once and I asked if she could but is on a cancel list because we needed to attend a funeral. I had sent an email late at night and she responded within minutes telling me she was sorry for my loss and she would squeeze them in. She is that amazing and caring!!!!
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June 2023 by Rose M.
I absolutely love this kennel and the care my dogs receive. Jess has changed my life. Her kennel was recommended by my daughter in law. For years, I never could take a trip with my husband because, I felt, my dogs weren't boardable as they are dog aggressive. Jess has a great system where your dogs do not go near any other dogs if requested. They have a private outdoor kennel to enjoy when they are there. They have stayed multiple times and come home calmer than before. I now can book trips and not worry one bit once I leave them there. Jess did not have accommodations once and I asked if she could but is on a cancel list because we needed to attend a funeral. I had sent an email late at night and she responded within minutes telling me she was sorry for my loss and she would squeeze them in. She is that amazing and caring!!!!
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April 2023 by Megan Partridge
Love those amazing women who run and own it!! Never have to worry when our crazy dogs in their care! They are amazing!!
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April 2023 by S. Lamoureux
The staff is very kind and accommodating. My dog is always pumped about going.
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October 2022 by Jaurnal Balthazar
Nice park big.
