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January 2024 by K McDonald
Their sales team sold us a vehicle with a lifetime warranty and failed to explain how this pre owned warranty worked. They tried to charge for a diagnostic they couldn’t even fix and suggested I go to Hyundai. Do not buy a vehicle from them, once the contracts signed they do not care about their customers. Hyundai is far more considerate and their ability to help unlike Subaru was awesome. Subaru Exeter has terrible customer service!!
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January 2024 by Tyler Italia
I had Ann as my sales lady and she was amazing! Very knowledgeable and she did a great job at finding me the perfect car for my needs/lifestyle. I highly recommend her to anyone looking for a car at this dealership!
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January 2024 by Michele Taylor
I had a fabulous experience at Exeter Subaru. I worked with Chris B. who not only made the process simple she was warm, welcoming and very informed. In all of the ways you would hope a car buying experience would go is exactly the experience I had. Feeling like I received a fair deal for the car I purchased, no pressure financing and patient information transfer on the vehicle and options purchased. After welcoming myself, a friend and the dog we are fostering with treats and refreshments Chris facilitated the sale in a complete manner with her team in an efficient and brief period of time delivering everything that was expected. Chris took time and care with me to make sure I felt comfortable with the vehicle features and even helped a few days later with picking up some accessories and an option that I decided to have added. As car buying experiences go, I would give Chris B. and her entire sales team an 11 out of ten if more than 5 stars was an option. Absolutely Fantastic and highly recommended!
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January 2024 by Spicher Group
Had a fantastic experience with Chris T. She was a pleasure to work with and kept me abreast of the timing of receiving my car regularly. Chris was accommodating, kind, helpful and informative. I am loving my new Outback!
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January 2024 by John Taylor
Such a great experience! They always treat me like family here. They are courteous and patient and definitely go the extra mile to make sure I'm satisfied with everything.
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January 2024 by Georgia Mae
Domenic, Dj and Jimmy were all very kind. Very transparent and thorough going through the sale making sure I understood every step we were taking in the car buying process. Happy to now be part of the Subaru family. We will definitely return in the future!
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December 2023 by Marianne DeVellis
I love my new Forester! And Mitch was a great advisor to deal with. He was very patient with all of my questions and enthusiastic about Subarus!
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December 2023 by Matthew Brady
I was looking for a used Subaru Crosstrek Sport and came across one at this dealership. My first contact was with Thomas in the online sales area and he was awesome. I live 3 hours away in Maine and Thomas worked with me to hold the car for my trip down. Once onsite I dealt with DJ Agosto who was a dynamite sales manager. He was straight forward, listened and was an absolute pleasure to deal with. DJ was very fair on my trade and was outstanding. I would certainly buy at this dealership again.
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October 2023 by Richard Spanjian
I have purchased 34 cars. Exeter Subaru was a pleasure and easy to work with. I went there to trade my Outback lease for a 2024 Outback and they gave me a very good deal. Then I thought I would sell my BMW X1 and lease another Subaru. Call around went to the Boston area and none of them were as professional and easy to work with. So I called up Exeter and said, what do you have on the lot that I can drive away with my new Outback? They leased me a 2024 Legacy premium ( I love it) and gave me another great deal. They don’t screw around they give you a fair price. Buy from them you will not be disappointed.
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October 2023 by Cameran Ash
Domenic provided exceptional service and was very thorough about different payment plans and options for a new Subaru. He also explains all the new tech features while on a test drive. He cares about his customers and does great work.
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October 2023 by Nico Spinny
Domenic was an excellent salesman very helpful and determined to get me in the right vehicle that fit everything i needed/wanted. I felt very secured with everything Domenic Spinelli helped me with.Thank you for the great service and making me feel like I was apart of the Family. I will surely be back.
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September 2023 by Jaime
I needed routine maintenance & inspect my USB ports (to see why they continue to disconnect devices & stop working altogether) while traveling, so I booked an appointment thru the app for 8 AM received a confirmation text the day before for an appointment at 10:45. Hear to call them to figure out why the appointment was booked for 2 hours & 45 minutes AFTER my scheduled selected time. They changed the time back to 8 AM & didn't know why it would have been different for my original time.Staff was very friendly & service was fast.
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August 2023 by kaitlyn barney
Prior to bringing our car in for a service, we called ahead of time and were told to bring our car in to fix our gas cap. When we dropped of our car, we were called 2.5 hours later to come pick it up. Upon picking it up, we were told that the part had only been ordered and that no work had been done on the car. There was clear incompetence- no one looked prior to the appointment to make sure the part was in stock. We were then told they would order the part and call us the next week. We never received a call. We will follow the advice of others with similar experiences and try the Newington Subaru dealership.
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August 2023 by Angelina Balzano
I originally visited this establishment on the 11th of August to check out a vehicle listed on CarGuru’s, when I arrived the woman who assisted us Ann, showed us a vehicle matching the description of the car online and allowed us to test drive it, once we returned to the dealership she informed us that the car we had just test driven had not gone through any of their service checks and actually was not even considered street legal. She claimed the car wasn’t even available online at all and that it must’ve been a mistake. Due to the cars lack of legality, we headed home. On the morning of the 12th she gave us a call explaining that she had mixed up the vehicles and the car that we were interested in wasn’t the one she had previously showed us but instead one somewhere else in the lot. We returned later that day to check out the correct vehicle this time. When we arrived we looked over the exterior and interior of the car, it had multiple scratches, rust and dents. We gave this new vehicle a test drive and everything seemed alright with it internally. When we returned to the dealership to talk price options, she informed us that the car itself costed 14k and they weren’t willing to decrease the price at all despite all the exterior damage and money that would have to go in to the car to get it fixed up. So now after test driving a car that could’ve placed everyone inside in danger, making 2 separate out of state trips, and wasting our time, despite being a busy weekend. I am now leaving this dealership empty handed and very frustrated. I Would not recommend this establishment to anyone.
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July 2023 by David Addington
Very pleased with my decision to buy a new Forester here. The team answered every question and kept me informed during every step of the delivery process. They earned my trust, which I can’t say about my local Subaru store. I highly recommend Exeter if you are looking for a Subaru.
