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January 2024 by Mary Flanagan
I went for a fill and gel polish it peeled 2 times within 3 days the manager will not refund money and yelled at me they suck!!!!!!
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July 2023 by Jenn glynn
Trish is amazing. I always get compliments on my nails. I have been going here for 7 years and have never been disappointed by Trish's work. She always has ideas for things she knows I will like/are my style. I have extremely sensitive skin and she always makes accommodations for me to make sure I don't have any reactions to any of the products being used. She takes her time to make sure my nails come out perfect and she never settles for "ok". The people who work the front desk are kind and keep their cool even when it is super busy.Luxe is the only place I will go to get my nails done.
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July 2023 by Jillyan
Great salon! I've been here a few times everybody's always very courteous very clean my toes look great for weeks!
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May 2023 by Kahri Raelynn
I don’t know what happened to this place. When they first opened, I recommended everybody that I knew to come here because how amazing they were. I was so excited to finally find my go to nail place.I continued to come here even tho the services kept missing the mark every once in a while. Eventually, I stopped coming altogether, because it seemed like every time I had a service, something went wrong.Unfortunately, my *new* regular nail salon could not take me when I needed to be seen due to me calling last minute, and it being the week of prom, which I understood. So I decided to give Luxe Nails another shot. It had been years since I had stepped foot in the door so I figured things could be different.The place was overcrowded with a dead plants in the windowsills, and the whole place just felt unsanitary. The lady who did my nails was silent the whole time which made for an awkward 45 minutes. The tools she used did not look cleaned and were probably used on somebody else before hand. I have at least three cuts from her rushing and not being careful. All I could think about was how anyone could potentially get skin eating bacteria or some thing worse from sharing tools that probably cut somebody else before me, weren’t sanitized, and then cut me.Suzie, who has been there for a long time, but who has also been super rushy and did a hack job on my nails in the past was there doing another woman’s nails a couple chairs down for me. When she finished up, she disappeared in the back for a few minutes and then reemerged with another guy. They were both sniffling and wiping their noses. To me, it looked pretty suspicious as to what they could be potentially doing in the back room.She then set another woman down to take off acrylics. The poor woman was jumping in pain, saying ouch, and telling her how bad it hurt. Suzie looked out of it, annoyed, and continued on hurting the poor woman. I’ve NEVER seen someone getting their nails off in so much pain. Nothing should ever hurt at a nail salon.I’m literally appalled at this place. I could go on and on about the things that I noticed there, but I’ve already written a novel.Surprisingly, my nails didn’t come out too horrible. They are way shorter than I wanted, they are uneven, a bit bulky, and a bit crooked. But nothing I can’t manage for a couple weeks.STEER CLEAR OF THIS PLACE.Service: Acrylic nails
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March 2023 by Anon Anon
Literally the last time I will ever go here. $50 for an acrylic gel manicure all for my cuticles to not even be cut or a base coat to be put on? The man who does the nails there rushes through and is rude. I’ve had pedicures there as well and instead of filling the gel off with drill or soaking in acetone, they will use the cuticle cutters to rip your gel polish off. It left my toes feeling sore for DAYS after the pedicure. This place used to be good and I’m not sure what happened but I won’t be going back.
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March 2023 by Cayla C
I used to rave about this place.. sent everyone here, now after some years away I’m sadly regretting that decision. I’ve always had great experiences years prior but this time was way different. She asked if I wanted a design I said yes and asked for a basic peace sign she said “no sorry very busy can’t do that” which It was dead and you asked what I wanted. Confused. Then I was sat away from my people.. the lady seemed frazzled and all of this would of been fine if the nails came out okay.. but not pleased honestly. One day later and it’s chipped.. and for the price yikes. I may have just gotten the wrong person that day.
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March 2023 by Deanna LaPointe
Tracy was amazing! I was recommended to her from one of my clients whose nails always look perfect. She was very fast & efficient, and my nails came out wonderful. I haven’t had a manicure this nice in a long time - already booked my next appointment with her!Service: Gel manicures
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January 2023 by joana odom
I went today to try acrylic. The tech guy did my nails is not respectful. I just told him to fix the shape of my nails but I heard him ..he said..oh my God! At first I was gonna say something so I didn't. I was thinking to give him a poor tip ..let's say $5. But I do understand there job so I still gave him 10
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January 2023 by Jen Hunt
I get a pedicure every 2-3 months and each time I go to Luxe the front desk person is new, and very stressed. They never seem warm and welcoming.I called and took a pedicure appointment that was available but the nail tech treated me as though I was a complete inconvenience or a walk-in that burdened his afternoon. He didn't speak to me with words, he would just point and/or tap me. I guess he didn't like that I had the massage chair on? He pointed at the controller so I handed it to him and he aggressively turned off the massage and pushed the remote back at me. I felt reprimanded.The basic pedicure at Luxe is $43, which I am willing to pay for a decent job, but it's not right to be treated rudely while I am in the chair. I love how my toes turned out but I won't return to Luxe unless I can select a different tech.
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December 2022 by Danielle LoPresti
This place was really disappointing all around. The woman cut my grown out nails down to the skin (painfully I may add) even though I clearly said I wanted them long and round. My nails look like I'm a nail biter and the dip is wonky and uneven. My daughter chose gold for her first ever manicure and for some reason the woman painting her nails just decided to paint them all different colors without asking me. Which usually wouldn't be a bug deal but I was getting them done for her to be a flower girl this week and the color needed to be gold. I didn't want to complain because there was nothing that could be done at that point. But I'd never return or recommend this place. Over priced for super sub par service and nails.
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December 2022 by Laurel M.
If you plan on getting acrylics do NOT come here. Got an acrylic set here and then went to my trusted nail girl back in RI a few weeks later and as she was trying to soak off the acrylic she said that whoever did my nails used an acrylic that is illegal in over 30 states, including NH, because it is known to cause permanent nail loss, finger deformities, severe inflammation, etc. If you would like to learn more search 'methyl methacrylate (MMA)'.
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September 2022 by Jessica Casassa
Incredibly overpriced for the quality of service we received. The pricing for our pedicures wasn’t transparent at all and we were shocked when two pedicures cost $101. Not only was the pricing ridiculous but the gel polish already started lifting the same day. I’ve gotten pedicures for half the price charged at Luxe that have lasted over a month from other salons.
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August 2022 by Erika O.
The staff is very nice. Nice salon too. I love the way the nails turned out but i have never been cut so many times, my cuticles hurt so much. This is day 3, still sore to the touch.
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August 2022 by Misty Janvrin
The pedicure and tech was perfect for a basic pedi. The nails however she was on her phone the whole time many texts and 2 different calls. Very rough handling on my hands and hurt my fingers 4 times with the drills and tools. The nail art which was a basic heart was disturbingly bad as if a toddler did it and the acrylic was lumpy on every finger. She didn't use a base coat at all and sent me out before the gel was cured with no assistance in getting my stuff resulting in polish imperfections from getting touched before dry. She cut them down so short that it is doomed to fail and its my natural nail so im disappointed and yes i was very verbal along the way on expectations and wants. Not to mention they had a stool in front of the polish wall which is minimal choices and as soon as I stepped on it it collapsed resulting in large bruise and scrape on my foot and 2 puncture wounds from the screws. After all of this I was then charged f$98 for a basic pedi and acrylic fill. Absolutely horrible and will never return. Only reason I went was they were open on a Sunday and I was hoping the service had changed since over a year ago when I came last.
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August 2022 by clarissa locke
Do not recommend. My cousin and I came in for gel manicures today and we are both very disappointed. We had 2 different nail techs and both were sloppy with the polish application. I've never had a worse manicure. The receptionist was very sweet and attempted to clean up mess that the nail techs left.
