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July 2024 by angelica rijo
John, thank you for your outstanding customer service
He was extremely patient and respectful, and he assisted me in locating the ideal cookware I was searching for.
I appreciate the warm and pleasant service you provided.
thank you.
-Angelica-
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December 2023 by Keith Beauregard
Staff is so helpful, very personal service. Only visited the store one other time, months ago and the manager remembered me. A pleasure to visit, I’ll be back!!
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December 2023 by Rob Caron
I typically order kitchen tools online, but I needed something kind of obscure and didn't want to wait, and they had it. The sales person was very helpful also
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December 2023 by Colleen Stewart
Some of the best customer service I have ever had. I had some nightmare returns to make from my bridal shower and every staff member who I worked with was accommodating and understanding of my situation.
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May 2023 by Nicoly Espindola
If you’re looking for top notch customer service, ask for Sabrina. She is amazing! knowledgeable, enthusiastic and we absolutely loved her customer service. She gave us a true luxury store experience even though the store was full at the time. The world needs more people like Sabrina.
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April 2023 by Aleah Fine
Came in for a registry appointment and was bummed to find the equipment not working and the in store selection to be small. Otherwise the service was fine and the people were kind.
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March 2023 by Doug Coombs
Not cheap, but nice kitchen materials - cutlery, pots and pans, accessories like splatter screens. If you don't see what you are looking for, ask them. They often seem to have more "out back".
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December 2022 by Steve Baker
This may have been the worst customer service I've ever interacted with. Pathetic, particularly given the size and prestige of the parent company. Furniture delivery date lapsed several times, after multiple calls without any explanation, the product finally arrived - damaged. I am expected to re-package this huge item, as they simply do not offer replacement parts, and somehow bringing it to a shipping center. This is, in their minds, a clean and clear way to resolve the situation. All on my time and effort. Naturally, there is no route for leaving feedback to hold the company accountable so here we are on Google.
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December 2022 by Kyle Friedrich
Was a great place to shop…not anymore. Terrible customer service on my last purchase. Won’t be back.
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October 2022 by Lisa M
Stopped in to look at knives and kitchen cleavers. Met an amazingly knowledgeable staff person who was fantastic!
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August 2022 by name unknown
Wee bit pricy for the average person
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August 2022 by Kendra M
Great customer service
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June 2022 by Meghan McGowan
I have my wedding registry here and one of the items I got seemed to be defective so I took it into them and they were so amazing about getting me a replacement and apologized for the inconvenience. You don't see that type of customer service much nowadays and it is greatly appreciated. I highly recommend buying your kitchen supplies here as they will always point you in the right direction .
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March 2022 by Jennifer Hart
Bright displays, looks like spring
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December 2021 by Paul lehmann
Jenn was the greatest help one person can ask for. l had a lost order, she made the calls found the problem and called me twice to make sure I knew what was going on. And got the order ASAP. Thank you for all you do. Best Paul L.
