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September 2023 by robert lafontaine
Great experience, and easy to work with.
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August 2023 by Steven Finocchiaro
I am very happy with the work that Nor's crew did. Nor told me it would be a one day job and his crew arrived when they said they would and didn't leave until the job was complete. Nor was very accurate with how much material to order. He gave me good guidance, was very easy to work with, he communicated well and his crew represented the company well. They worked hard, worked clean and did an excellent job. I like it when people keep to their word and do what they say they will do. Thank you!
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December 2021 by sam Y
original review I wrote regarding the DESPICABLE Behavior of the owner of universal flooring and his unprofessional / incompetent installer, Got a bad reaction from the owner of Universal Flooring ( Nor ) , and a threatening message from a business located in the plaza he's in . The following is the original message .( Sam,Please be advised that you're review regarding Universal Flooring contains fictitious information. As a business owner yourself you should know that these kinds of reviews hurt your business. Which is probably why you take your customers money upfront before doing any work. The owner of Universal Flooring was never a psychologist, and never claimed to be. What you are doing is slander, and you're doing it for the sole purpose of not paying your bill. I'm going to put your review about Universal Flooring online for the entire town to read. Then I'm going to inform them that you're business practice is to leave bad reviews so you don't have to pay anyone. Talk can be really cheap.)After the original review was posted, The owner ( Nor ) called me up And said he is coming to my house the next day to rip off the hardwood floor that he installed and give me my money back. THAT Is how universal flooring deals with their customers issues.To start with if you criticize the installer he will immediately say I'm walking off the job, I have read another review regarding the same unprofessional behavior of one of this company's installers.The owner wouldn't give me a final receipt For over 2 months. I had to contacted his distributor and the manufacturer.The owner ( Nor ) Charged my credit card $1500 card without my consent , ( illegal ). After a lengthy investigation. my credit card company withdrew the money back from his bank and reimbursed me.I tried to work with this unreasonable man. I sent him emails to resolve our differences , he would never get back to me.The damaged Floor that he installed for me which he would not even come to look at , ended up needing about 12 boards to be replaced , according to the distributor ( The company which supplies Universal Flooring )By the way , to the lady who sent me the threatening message saying I just didn't want to pay my bill, as a good gesture on my behalf I sent him a check for the same amount he illegally charged my card even before he resolved any of my complaints. I am not the bad guy here lady.Other professional installers would replace the whole board if it is damaged, Universal flooring cut the damage part of the board and replaced about 12" of it.Please check out this company's dismal reviews on YELP you will notice how the owner never adresses any of his unhappy customers concerns . He always answers everyone with the same vague response.Please note, everything stated in this review can be backed up by original emails , photos and transaction documents.Please please check other sites for more dependable reviews.After complaining to the distributor who sent someone to inspect the work of this company the distributor instructed Universal Flooring to replace 13 boards in one room. Universal Flooring sent Steve ,the same incompetent installer who decided on his own to replace only 4 boards. When I complained to Universal Flooring , the owner denied it at first, when I offered to show him the surveillance footage, he asked me to give him one week to convince the installer ( incompetent Steve ) to come back and replace the rest of the boards. This makes you wonder who's running the asylum here. 5 weeks past by , no show. Nor ( the owner ) you are a man without honor or integrity.
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July 2021 by sam youssef
original review I wrote regarding the DESPICABLE Behavior of the owner of universal flooring and his unprofessional / incompetent installer, Got a bad reaction from the owner of Universal Flooring ( Nor ) , and a threatening message from a business located in the plaza he's in . The following is the original message .( Sam,Please be advised that you're review regarding Universal Flooring contains fictitious information. As a business owner yourself you should know that these kinds of reviews hurt your business. Which is probably why you take your customers money upfront before doing any work. The owner of Universal Flooring was never a psychologist, and never claimed to be. What you are doing is slander, and you're doing it for the sole purpose of not paying your bill. I'm going to put your review about Universal Flooring online for the entire town to read. Then I'm going to inform them that you're business practice is to leave bad reviews so you don't have to pay anyone. Talk can be really cheap.)After the original review was posted, The owner ( Nor ) called me up And said he is coming to my house the next day to rip off the hardwood floor that he installed and give me my money back. THAT Is how universal flooring deals with their customers issues.To start with if you criticize the installer he will immediately say I'm walking off the job, I have read another review regarding the same unprofessional behavior of one of this company's installers.The owner wouldn't give me a final receipt For over 2 months. I had to contacted his distributor and the manufacturer.The owner ( Nor ) Charged my credit card $1500 card without my consent , ( illegal ). After a lengthy investigation. my credit card company withdrew the money back from his bank and reimbursed me.I tried to work with this unreasonable man. I sent him emails to resolve our differences , he would never get back to me.The damaged Floor that he installed for me which he would not even come to look at , ended up needing about 12 boards to be replaced , according to the distributor ( The company which supplies Universal Flooring )By the way , to the lady who sent me the threatening message saying I just didn't want to pay my bill, as a good gesture on my behalf I sent him a check for the same amount he illegally charged my card even before he resolved any of my complaints. I am not the bad guy here lady.Other professional installers would replace the whole board if it is damaged, Universal flooring cut the damage part of the board and replaced about 12" of it.Please check out this company's dismal reviews on YELP you will notice how the owner never adresses any of his unhappy customers concerns . He always answers everyone with the same vague response.Please note, everything stated in this review can be backed up by original emails , photos and transaction documents.Please please check other sites for more dependable reviews.After complaining to the distributor who sent someone to inspect the work of this company the distributor instructed Universal Flooring to replace 13 boards in one room. Universal Flooring sent Steve ,the same incompetent installer who decided on his own to replace only 4 boards. When I complained to Universal Flooring , the owner denied it at first, when I offered to show him the surveillance footage, he asked me to give him one week to convince the installer ( incompetent Steve ) to come back and replace the rest of the boards. This makes you wonder who's running the asylum here. 5 weeks past by , no show. Nor ( the owner ) you are a man without honor or integrity.
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January 2021 by Gia Savastano
Just purchased new carpet for our new home. Very pleased with the service and the carpet is gorgeous! Thank you so much!
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December 2020 by Jim Mize
We had an excellent experience not once but twice with Universal Flooring. Two rooms they carpeted some years ago they recently upgraded to hard wood . On both occasions the work was excellent, the crew punctual and the owner responsive and caring about the quality of the work .
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November 2020 by Crow
Previously, I had Universal Flooring & Carpets install hardwood flooring in my master bedroom. More recently, they installed hardwood flooring throughout my home. On both occasions, they did an excellent job. I couldn't be more pleased. Nor and his staff were a pleasure to deal with, they were very courteous and professional. Observing the installers doing the job, it was obvious they were very experienced and hard working. I highly recommend Universal Flooring & Carpets for all your flooring and carpet needs. 5 STARS!!!!!
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November 2020 by Lathika Suvarna
It was a pleasure doing business with Nor. His team was punctual and did a fantastic job with hardwood flooring. I am totally happy.
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November 2020 by Freddy Oliver
The installation was incredible ...Thank you Freddy & Karen !!!
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September 2020 by Ariana Curfman
I can’t say enough great things! They did an amazing job on our “in-law apartment,” the nursery our staircase + our room!!! My parents are thinking about going to them real soon to get their house completed! They were quick and professional! Thank you guys again! - The Curfmans
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September 2020 by James
Previously, I had Universal Flooring & Carpets install hardwood flooring in my master bedroom. More recently, they installed hardwood flooring throughout my home. On both occasions, they did an excellent job. I couldn't be more pleased. Nor and his staff were a pleasure to deal with, they were very courteous and professional. Observing the installers doing the job, it was obvious they were very experienced and hard working. I highly recommend Universal Flooring & Carpets for all your flooring and carpet needs. 5 STARS!!!!!
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July 2020 by Bill McLaughlin
Just had five rooms of prefinished hardwood oak floors installed from Universal Flooring and the flooring and installation were perfect thanks to Nor and his installers. My wife and I highly recommend Universal Flooring because of pricing and quality workmanship.Bill Mc
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July 2020 by Curtis Cabaniss
I have had Universal Flooring install multiple jobs for me (just about every type of flooring possible) in several of my homes over the past ten plus years, even when they were up by the Coliseum Restaurant in North Salem...I can't say enough great things about Nor and his staff...Luba and Nor are always helpful, professional and priced great in the market...BTW his installer Steve was amazing - Just finished a laminate wood product in the basement and it is SUPER...Thank you Universal Flooring for all the years of amazing service, professional support and always amazing installations...Can't wait until my next project...
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December 2019 by Sam Y.
Nor, the owner of universal flooring is so obstinate and crooked that he even thumbs his nose at the BBB. I filed a complaint with the BBB that he even refuses to respond to them.
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October 2019 by Rim K.
Absolutely horrible experience with this company and it's hardwood floor installers who are so incompetent that they don't like you checking their work. Nor ( the owner ) is an untrustworthy man. Please note his answers to his unhappy customers on YELP, that by itself says alot about how elusive of e business man he is. Please do yourself a favor don't do business with Universal Flooring.
