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November 2023 by Carly Cronin
Baylen and Shannon are literally the best. They hooked my friend and I up last minute coming in and we are obsessed. We literally are only going to this location from now on because they were so good.they are worth the 45 min drive. 100/10.
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November 2023 by Melissa Gendreau
Very clean, girls at the desk were very nice and super helpful! Great prices too!
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October 2023 by Adrianna White
Salem location is by far the best. I’ve been coming to suntan city for many years. I have gone to numerous locations and will only come to salem. Eve and Julia are my personal favorites. Knowledgeable and kind, always letting me know deals and ensuring customer satisfaction. This location is by far the cleanest and most friendly. I will continue to drive here (other locations are closer to my house) but half the fun is seeing the girls! 10/10 recommend sun tan city Salem!
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March 2023 by Jocelyn Kanaan
Very disappointed! Zero stars if I can. This was my second package for me and my husband, we had the spray tan left, we show up today and the super rude host informed us that our package expired an hour ago! WHAT???? Since when we go by the hour and how come we were not informed when we signed up. When the host rudely said, “there is nothing I can do” my husband said “you are gonna loose us as customers” she replied “that’s ok” very unprofessional and rude! I cannot believe that the package expires by the hour not the dayService: Sunbed tanning
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March 2023 by super momm
Very disappointed! Zero stars if I can. This was my second package for me and my husband, we had the spray tan left, we show up today and the super rude host informed us that our package expired an hour ago! WHAT???? Since when we go by the hour and how come we were not informed when we signed up. When the host rudely said, “there is nothing I can do” my husband said “you are gonna loose us as customers” she replied “that’s ok” very unprofessional and rude! I cannot believe that the package expires by the hour not the dayService: Sunbed tanning
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March 2023 by Jake Hypersonic
Specifically asked "are the bulbs new in your stand up bed?" And was told "no" so I did a ten min tan which should not have left me looking like a lobster the following day. Since I've tanned for years in the same type of high pressure stand up bed and never been burnt to a crisp, the bulbs must've recently been changed and the front desk wasn't aware causing me and I'm certain others to experience a negative tanning experience.
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March 2023 by alyssagoley
I bought a package that had an expiration 13 days after purchase. When I went in on day 13 they did not let me know it was my last day to use and had the two most expensive treatments left but instead had me use the level 3 bed instead. So when I went back to use my level 1 bed and spray tan they told me they were expired and I could not use them and there was nothing that could be done. Poorly run business! Won’t be purchasing further tanning here!Service: Spray tanning
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October 2022 by Betsy Russell
Reasonable prices. Great tanning packages and specials! Nice staff. Clean.
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August 2022 by Corey sullivan
I've been a loyal customer for WELL over a decade and will NOT go anywhere else. With 22 years experience with sunless tanners, both as a certified sprayer myself and a client ; there is NO place better for the most beautiful, even , PERFECT tan!!!!❤❤❤Gabby is sensational with her expertise and customer service care❤️
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April 2022 by Kolleen V.
Wow I've been reading all the reviews and I did not have one problem at all the girls at the front desk were so helpful and pleasant and nice and smiling they didn't pressure me to buy any lotion I made the choice on my own the place was very very clean I did the bed first then I did the spray tan and I am very happy with my results I am from Malden Massachusetts and plan on driving all the way back up to ceiling New Hampshire just to go to this tanning salon instant results I give this place five stars
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March 2022 by Leslie Callinan
DO NOT TAN AT THIS LOCATION. The staff is not experienced and failed to inform me that my tanning package had a expiration date when I signed up. I came to tan and they told me I needed to pay for another package, they proceeded to call their boss who told them to not refund our money. Basically, if you want to waste your money this is a great spot to do so!Not sure how I can forward my information as requested.Service: Tanning
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February 2022 by Elizabeth Garthaus
I went in to try out this place before my wedding in a couple weeks. I had bought a spray tan online and when I arrived they said it wasn’t it my account and than it must have expired. I showed them receipt with no expiration date on it and they still would not let me use it or give me a refund. This place is a total scam!
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September 2021 by Lori Besegai
What a joke this place is. I showed up at 6:30 on a Saturday night to tan… They’ve shorten their hours since Covid and close so early now it’s ridiculous. When I showed up two of the machines were broken and two people were waiting for the one machine they had working. After having me wait for 40 minutes they notified me they could not process me and I could not tan.This is the problem when you have high school kids running a business. They have no clue as to what it is like for professional people that have limited time in order to get things done. Between having kids wait on you and no manager ever available there is no one to escalate anything to. .I did find out however there is another place in Salem that offers versa tans. I will be immediately canceling my membership at Sun Tan City. Not that the high school girls will really care but Well they live at home and drive their parents cars.Ever since Covid so many businesses have not returned to regular hours and their customer service quite frankly sucks. I am all done doing business with people that don’t appreciate the money I spend.Service: Tanning
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September 2021 by Trisha R
Please stop pushing people to buy lotion!!! If I want lotion I will let you know. I feel like they try and force you to always buy something. They dont like taking no for an answer. I have to tell them no a minimum of 3x. Every single time I go in to tan they are always trying to sell me something. I buy my lotion somewhere cheaper! I just want to go in and tan! No wonder there is always a new employee working there every other week. They are going to lose customers because of this pushiness.
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May 2021 by Shane S
MUSIC, MUSIC, MUSIC!!! Obviously an issue there. I've been tanning for many, many years and have been a member at Sun Tan City for about 5 years including in NC. The past 2 years I just cannot seem to get MUSIC while tanning. All last year I kept getting odd excuses. At first, I actually believed the girls when they would say "it's broken in that", or "I'll leave a note", or "I'll let my manager know ". After umpteen times of calling from each particular room and having to get out of the bed for them to say, "turn the knob on the wall"...as if that slipped my mind. The underlying problem is that the knobs in all the rooms are turned all the way to the right so the only way to turn the knobs is to the left. So...that's useless. All the knobs need to first be turned all the way to the left and then the main volume control turned up so now each room can be controlled individually. Not sure why this is such a big to-do there. I gave up asking. I've gotten nowhere and a few of the workers seem bothered by just being there.
