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November 2023 by mrmike1963
Really enjoy seeing the Salem NH Team at Sullivan Tire. From Louis, whom always greets you with a smile, to Jeremy whom always takes time to say hi to me, and remember my name, to Sean the Supervisor, the team you got at that shop is awesome and should be the standard set for all your locations. Kudos to you Sullivan tire in Salem NH.
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November 2023 by John Waterworth
Always great service and fast turn around. These guys go above and beyond.
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August 2023 by Ryan Schuler
Walked out without letting them touch my vehicle.Showed up for an appointment that was booked a week in advance. Unfriendly welcome, noticed all the bays were full, made to feel like me being there was a hassle. I don’t do business with places that treat customers like a burden.I’d rather pay more to go somewhere else. If you treat me like that to my face, how will your treat my vehicle when nobody is watching.
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April 2023 by Barbara Paquette
Jeremy at the Salem, NH site is so outstanding. He does everything he can to accommodate the customers. I now rely on Sullivan Tire for all my car's needs because of Jeremy. I can't speak highly enough about him. Always cordial, friendly and professional. I witnessed first hand how he handles a difficult customer and was so amazed by his professionalism and the way he kept his cool.
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April 2023 by djmistameana
I wouldn't recommend this company at all. I bought tires from here and they convinced me to buy the free rotation, balance and flat repair upgrade. One time they called me out into the shop and I noticed that my car wasn't on the lift properly. They should have used the 2 inch lift adapter so my sideskirts wouldn't have gotten knocked out of place. Now they are loose. I went for a flat repair on Wednesday and they said they were too busy so we made an appointment for that Friday. When I got there on Friday, I could hear them arguing about me in the shop. The friendly cashier comes out and tells me that they can't service my vehicle because of the spacers on my wheels. It honestly didn't feel like a valid excuse because I have been using their services for the past 11 months with no pushback about my spacers. Mind you, they tell me this on the day I show up to my scheduled appointment. I did get a refund for the extra service that I had bought 11 months earlier. But it still just doesn't feel right. Discrimination perhaps?
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March 2023 by Terry
An honest tire and service center that only does the work needed, doesn't drive constant up charges, and tells the truth? Who would have believed it. Look no further, after coming here with our cars and watching how they consistently treat everyone honestly and fairly, I wouldn't go anyplace else.
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March 2023 by Steve L
On more than one occasion, these guys have saved me a bunch of money by alerting me to serious (not cost-effective to fix) problems with a vehicle, when some places would have just done the work I had requested and walked away. Last year they pointed me to a custom shop that could weld my exhaust, rather than selling me a whole new one. Do they get behind schedule sometimes? Sure, but I figure that's because they are going the extra mile for someone else like they have for me, so I don't mind.
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March 2023 by Susan Guillette
I always go to Sullivan tire they take good care of my car and they dont rip you off .they are an honest repair shop .
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February 2023 by Ryan S.
DO NOT GO HERE!!! I put on 4 new house brand tires here and got suckered into buying their warranty. 15,000 miles later and my tires need to be replaced due to feathering! I called the Salem location and they tell me the warranty only covers blowouts and not wear - how convenient. The guy on the phone insisted it was my fault because I hadn't serviced them properly - I get my car serviced at the Honda dealership and have ALL the records. These people will steal your hard earned money - crooks!!!
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February 2023 by aaron reyes
When they say it'll be about an hour plan on 3. I have had a few bad experiences and tried to give them another chance, but I'm not going back.
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January 2023 by Karen Rivera
WOW!! Great work and trustworthy!! Luis & CJ were VERY knowledgeable and helpful. They saved us LOTS of headaches!! Thanks guys!Also… Jeremy, you’ve got our trust!
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December 2022 by CRP
Both Shaun and Jeremy are great assets to your company. They are the reason I keep going back. All personnel do a great job, but the two up front keep everything moving, no stress and are willing to bend over backwards to help if you have an issue.Excellent first people to work with when entering the Salem NH store.
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December 2022 by David A. Grant
The only trustworthy tire shop in town. Honest, ethical service. The only place I trust for tires.
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November 2022 by John Georgallas
How does a place who’s business is tires, put ALL 4 of my tires on inside out? Asymmetrical tires have an inside and an out. Somehow, all 4 of my wheels were done inside out.That’s $200 and 4 days (and counting) to mount and balance 4 wheels.They are friendly but kinda expensive. This quality do work is unacceptable for that price.
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October 2022 by Amanda Lombardi
I called a couple places & this one seemed the most knowledgeable. Fair pricing by comparison. Friendly staff inside. They called promptly to let me know my order arrived.
