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November 2024 by Justin Orzeck
This is probably the worst place I've ever been to. They have zero sense of urgency to do their job whatsoever.
I asked them to put new tires on the rear of my van; they can't even do that. The van comes out of the shop after 3 hours, and the new tires are on the front. I tried telling them numerous times that it's a rear-wheel-drive vehicle, and they just keep arguing, telling me it's a front-wheel-drive vehicle and a tire should go on the front. I never seen a front-wheel-drive vehicle that has a drive shaft going to the back two tires.
How is it possible you work on vehicles and you can't even tell a rear-wheel-drive vehicle from a front-wheel-drive vehicle? Total morons that work there.
It looks like rear-wheel drive to me, but what do I know? I'm not the so-called professional ?.
The most infuriating thing is they just take it upon themselves to put the tires where they felt like instead of trying to say something prior when I already told them multiple times to put them on the rear and then it comes out on the front, like I just have all the time in the world to waste.
Now I have to pay to go somewhere else and have the tire switched because I certainly would not trust my vehicle there..
** Great response "SORRY" , not that we'll correct it.
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October 2024 by Jake B
Figured I'd give this shop a try as it's close to home and have good reviews online, but it was a mistake. Wanted new tires and an inspection, was told on the phone they'd order the tires and it'd be ready to pickup after 1 day. When I brought the truck in they couldn't find my appointment. So I told them again what I needed and left the truck. After 4 days of not hearing from them I called back and they said they couldn't find my number but the alignment and oil change was done. No idea where they got that info, so I told them again the work I requested. They quickly called back with more work needing to be done. Another day passed and I finally got the truck back after a week, and there was even more done that they didn't tell me about until pickup. Can't say I'm ever going back.
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October 2024 by Latanya Henry
I would love to say i was treated like family Steve and his team went above and beyond to treat me like a queen very respectful and professional I don't regret coming and it was worth the wait thank you so much I recommend anyone to please go where you will feel appreciated ?
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October 2024 by Steven Oldfield
Such a wonderful place . Staff is FANTASTIC!!
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October 2024 by Keri Hankus
Had an excellent experience. The customer service/cashier was fantastic and knowledgable. And they went literally out of their way to help me. Thank you!
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September 2024 by Helen D
Wonderful experience! New tire install was done quickly! They also let me know I didn't need an alignment with the tires all though I requested one, so I really appreciate the honest service!
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August 2024 by Cheryl Colby
This was my first visit. I am extremely happy. The service was excellent from the phone service for the appointment and recommendation of the tires to my vehicle pick up. You have a customer for life. Thank you for the excellent customer service!
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August 2024 by Michael Hopkins
Been a customer for awhile now. Great people, fair prices and they do a great job. Don’t hesitate to have your car serviced or get new tires from these guys!
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July 2024 by Pauline Benoit
Things went smoothly and when an issue came up they made sure to address it right away to ensure that it was resolved.
The staff was extremely friendly and made sure that you felt comfortable
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July 2024 by Julian Bastidas
People at this place were very active. Thank for your job.
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July 2024 by Jamison Tomasek
1. Professional
2. Competent
3. Friendly
4. Fast
What more could I want?
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July 2024 by Stephen Carpenter
Best service in town
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July 2024 by Chris Friberg
I always service my vehicle at Sullivan Tire because I know they are trustworthy. They have not lead me wrong in over 25 years and they are always professional and knowledgeable. Today I met John, a manager who recently moved to my local store, and he was friendly and customer service driven, traits which keep loyal customers like me returning year after year.
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April 2024 by Alex Padarat
Very professional and friendly staff. They always call before performing any services not requested by the customer. Very fast service as well. Overall great experience from scheduling an appointment to pickup.
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April 2024 by Wellington Josoe Faria de Oliveira
Good but expensive service.