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February 2024 by Cc Tx1010
Excellent customer service.
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February 2024 by Jeff F.
I purchased a pair of goggles here last season for my son, and now the lense isn’t even close to clear(looks like condensation trapped between the lenses). I was told that Giro won’t warranty them because I volunteered that I cleaned them with anti fog to try fix the problem. At no point was this warranty policy disclosed when I purchased. I was also advised this happens to about 1/10 pairs of this model goggle while at the store. They asked me to leave the goggles there, so another employee could assess them. The only option provided is to drive back to the store and buy a new pair of goggles, which I would have done if even a small % of what I paid was offered as a courtesy especially after I was asked to leave the goggles there. I will gladly find another ski shop to spend my money in.
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February 2024 by Stephen Mercier
Had a very pleasurable experience this past Friday. Joe was awesome. Set me up with a complete ski package while being very knowledgeable and friendly. Was never pressured into purchasing more than what I wanted. Great job Joe!!!!
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February 2024 by Scandlez
Large selection of professional equipment. Friendly staff.
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January 2024 by Joel Webbe
Great service today. Thank you Meg for all that you did for us. I learned more today about snowboarding than I ever knew. My nephew is truly happy.
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January 2024 by Aiden Wells
Big shoutout to Angelina for some stellar customer service ?. Attentive, patient, and knowledgeable about all the products I was looking for, and now I've got all I need to hit the slopes, stay warm, and look fly while I do.
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January 2024 by Leda Sealy
The staff members at Ski Haus Salem are incredibly helpful, educated, and pleasant! Iwouldn’t go anywhere else. My growing kids and now almost adult kids have had perfect fitting equipment! Thanks guys!
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January 2024 by Rob Brennan
Received absolutely fantastic service today at Ski Haus from Joe! My daughter was in need of a new set of skis, bindings and poles and Joe first steered us to and handful of ski options - explaining the features and advantages of each in practical terms - and when we decided on the Atomic Maven 93C (which were already on sale with a great price), Joe hunted in the stockroom to find a pair in her size from last season to save us even more! Next up were bindings, where Joe curated a handful of options for us - again, explaining the features in practical terms. We opted for the Look Pivot bindings as low cost additional knee protection! Finally, we picked up poles and helmets for both my daughter and I - confident in Joe’s recommendations. Receiving $100 back toward a future purchase (my daughter opted for new mitts) after getting a fantastic price on the package and a blazing speed turnaround on the mounting, was an unexpected surprise. I really can’t stay enough great things about the selection and service - especially Joe! You can tell that Joe truly loves the sport, and his product knowledge is topped only by his people skills and communication - he’s going places! We have been shopping here since our kids were toddlers and have always had a great experience. I would give 10 stars if that was an option!!
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January 2024 by Judy Halloran
Great place. Good prices and the staff is not only friendly but knowledgeable.
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January 2024 by Laura Chesney
Great experience! Larry and Connor were great and very helpful!
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January 2024 by Edward Huges
Nick was a great help getting us back into skiing.
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January 2024 by Colleen F.
I visited Ski Haus in Salem for new skis and boots. i have such a hard time getting boots to fit properly but Joe took such wonderful care of me, he was super friendly, polite, and knowledgable. Joe was easy to work with and he took the time to listen my concerns, offer feedback, and give me a proper boot fitting to ensure everything fit and felt perfect
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December 2023 by Alyce Reilly
I leased skis for my daughter at this location. It was very easy to make an appointment, they had exactly the gear I needed and every associate I worked with was outstanding. I could not say enough great things about this store, the rental process or the amazing people that work there.
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December 2023 by Chris Dona
Always great service and selection. I have been a customer for 30 years!
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December 2023 by Kris
They're all really friendly and knowledgeable here.I love coming here for my daughter's ski rentals. I highly recommend!
