-
December 2023 by Crimor _
These guys are the best! Got my car in the with a spare tire and they put on a brand new tire and got me out of the in less than 30 minutes! I’m all the way in MA and I’d drive over there for service again!
-
December 2023 by Sandy D.
WOW!....BUYER BEWARE OF MAVIS TIRE!This location used a "BAIT AND SWITCH" game on me, but luckily it failed. Went to Marvis Tire to get a quote on a specific Goodyear tire. The clerk gave me a detailed hand writing quote on a specific Goodyear tire and what the total cost would be.I made an appointment.Came back for my appointment 3 days later, at the Mavis location in Salem NH and a checked in with the girl at the front desk....My husband wanted to reiterate that what was on the computer screen was the same tire we would be getting. She confirmed yes verbally. He asked what exactly was in the extended warranty that we were buying for 59.96, and she just shrugged her shoulders.My husband then asked to see the tires they ordered in for us. She huffed and puffed went into the back. When my husband looked at the tire she brought out, he found out that the tire was "H" speed rated not a "V" rated tire, as the ones we got a quote on, and were being charged for. She said they order them and they just send "whatever". So, if this is true, I could be going back and forth for weeks, hoping the right tire would come in?????Then the clerk that my husband originally talked to came over. He was supposedly the manager. My husband said to him, not for nothing but the girl at the front desk is not very knowledgeable and seems to care less about your customers. He said "hold on....you have to meet us half way".Half way? We came here and got a detailed quote on the cost and on a specific tire. When we showed up for our appointment, you tried to install the wrong tires, never reordered them after receiving the wrong tires, or called us to let us know you received the wrong tires....Mavis Tire wasted our time letting us think we were coming to have the TIRES WE ORDERED put on our car, only to find out that the wrong tires were going to be installed on my vehicle for the same price of the better V speed rated tire I was quoted on! His solution after getting CAUGHT trying scam us to install a lower SPEED RATED "H" tire on my car for the same price as the better "V" rated tire was, "he could order more tires in". At that point I understood what kind of establishment this location of Marvis Tire is, got my keys back and left. Never to repeat the same experience!The people at Mavis SELL TIRES. That is what they specialize in. Yes, the wrong things sometime come in. That's when you fix the problem, call the customer and reschedule the appointment if needed. Not, let the customer come in anyway and throw any ole tire on their car. Luckily, in our case, we were paying attention and caught onto the their SCAM.At the end of the conversation when I said we were just going to go somewhere else the clerk that gave us the quote said, "oh ya, you can most definitely go somewhere else".....No "I'm so sorry I wasted your time" or "I will give you a courtesy discount for your trouble", no nothing. Just "OK go somewhere else".....This location used their "BAIT AND SWITCH" game on me, but luckily it failed.A good business is always gauged by its management. There is obviously NO management in the Salem store as a manager was never asked to intervene in our conversation. The lack of management shows by the way the front desk staff and employees act when there is a problem. Let's face it, there will be problems, but its how you deal with them that matters and holds on to customers. Who advises a customer to GO SOMERWHERE ELSE?????? Someone who couldn't care less about the business...that's who.Corporate needs to take a hard look at this location and from what I read from many others that have reviewed. My advice for anyone who is even thinking of going to the Salem location.....D O N ' T!!!Luckily for me I found another tire shop that ordered and received my tires within hours and I had them installed MUCH faster than the rip off Mavis Tire.....No wonder the Mavis parking lot in Salem is always empty.I ca
-
December 2023 by Diego Guerrero
The staff in this location are best! When i arrived at my appointment unfortunately they did not have my tires but with no hesitation they took care of me and ordered them right away to the store. It’s always nice to do business with people who actually care about the customer & Iris did just that!
-
December 2023 by Frank's Place
Hello everyone, this time I'm not at a restaurant lol. But all the driving I've been doing, well you guessed it, I needed to get some tires. I got the best deal here. I called several different places, but Mavis had the best deal. I even called Town Fair Tire and believe it or not, there prices were outrageous. This was three days before black Friday, ( Wednesday ). I ordered my tires on Wednesday and they were delivered on Black Friday. Although I really didn't get a discount due to that day, there prices were better than anyone else's. So come on down to Mavis. They have a professional staff and service technicians there. Friendly and able to answer any questions you might have. ??
-
December 2023 by Joshua Silva
I had a great experience at Mavis today. The staff was very friendly and the direction from Iris was extremely helpful. Also, the shop is open on Sundays so this is a a huge help for people like me whose accidents happen at inconvenient times! Thanks.
-
November 2023 by Glen Magnan
My experience today was great. I called for a price over the phone. I was given several options and they were very competitive. I went to the location in Salem NH, Marie at the front was professional and helpful. I had two new tires on my Nissan Altima within 1 1/2 hrs of my first call. Would definitely recommend.
-
November 2023 by Drew Leamy
Has by far the cheapest prices for tires & installation in town & surrounding towns (i have confirmed this now multiple times by calling other shops to get quotes, & Mavis takes it every time). They got my tires in, & installed them in literally 20 minutes right before they closed even. Will continue going back to them anytime I need & recommend them to anyone who needs tires!
-
November 2023 by Patrick Neil
The people were nice but the service left a lot to be desired. I brought my wife's vehicle in to have a in the tire patched. As I sat in the waiting room, I could see the service being performed and I saw the tech prepping the tire for a plug (rope) after removing the screw. I stopped them, and reiterated that I wanted patch and not a plug (plugs are not a permanent fix and reduce the speed rating on the tire). At this point now that the screw was removed and the puncture was reamed, and unable to hold air anymore, I was informed that the shop is not supplied with patche so they only use rope. They did at least put a torque wrench on the lug nuts... so that's something....I'm an ex-mechanic and current engineer in an automotive company.Update: I had also requested that they look at my LR tire to look for a leak that I wasn't sure about. I did not see them working on the LR when I was there but gave them the benefit of the doubt because I had left and came back briefly. When I asked what the leak was I was told they didn't see any leak but performed a bead seal. (Which in my experience involves taking the tire to the tire machine, "breaking the bead" and applying sealant. Then repressurizing the tire. I only saw the tech check the tire pressure in the RR tire and thought maybe he was being thorough. When I got home checked the tire pressures and the RR (non-leaking tire) was set correctly and the LR was 5psi low, which says to me one of three things happened, 1) the LR tire wasn't touched, 2) the LR tire was touched and the leak was made worse 3) the LR was touched but pressure was incorrectly set. Based on everything I saw I'm leaning towards #1 unfortunately.
-
October 2023 by Sierra Simoneau
This place is amazing, all of the workers were exceptional and very kind!! They took the time to talk to me and help me understand what was wrong and were able to fix it in no time. This is the best experience I've had going to a shop, I highly recommend! Thank you so much for your help!!!
-
October 2023 by Robyn Ortiz
The whole crew on Saturday and Sunday did amazing!! We brought two cars in there both days and they went above and beyond. Thank you!
-
September 2023 by Demo Papadopulos
An easy choice for all of your tire and brakes repair, replacement, and maintenance needs. The staff is kind and efficient. They're knowledgeable and friendly and quick to schedule and perform any work you might need done. I definitely recommend you stop by if you need any work at all done on your tires or brakes.
-
September 2023 by Seth Lloyd
Great service, friendly staff , best prices in town! Gene & Evy went above and beyond to get my car fixed same day! Will definitely be back
-
August 2023 by Yunior C.
This is the second times I got tires from this place,always I have to do many alignments.then I booked an appointment and when I got here or the alignment machines is broken and they did no called me to let me know about it so just wasting time !
-
August 2023 by Katie O.
I booked an appointment to have all of my brakes done a week ago and I changed my entire schedule that day to make it to this appointment and when I showed up they said sorry we can't do it today. They didn't give me any warning and now I'm stuck having to go somewhere else and wait longer. I drive a lot to treat patients and it's really frustrating that after rushing to get to an apt on time they told me that everyone left for the day and they can't do it. When I booked the appointment over a week in advance. I would not recommend this place what so ever. Go town fair tire or mieneke for better prices and way better customer service.
-
July 2023 by john k
Such a great place to go to. Great prices on brakes and tires. Fixed my car in no time. Thanks again.
