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August 2023 by Michael C.
Someone took a dump in the urinal. I told an employee. The mess was still there an hour later when I was leaving. This is reflective of the scumbags from Massachusetts who shop there trying to save 5% sales tax. Particularly people from Haverhill.
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August 2023 by Tony R.
I had a run in with the rudest manager ever, "Team Leader" Maria of the customer service area. On 8/6/23, between 930-1000 a.m., my wife and I went to return some diapers our son grew out of that were from our baby shower. There's apparently a $50 no receipt limit for returns and one return per customer. So I said my wife wanted to return one and I wanted to return one. Maria the manager said we couldn't do that. I knew she was wrong because I've done this before with other items, the rule is attached to the individual and the license used for the return. She basically implied we could have brought these diapers from somewhere else like target, which was incredibly rude. You'd think she would've known they use different UPCs before she made this rude comment (so a box of diapers from target wouldn't scan in Wal-Mart). She was so arrogant about her statement, so I pulled my phone out and looked it up and I'd also asked her to show me the policy that says we couldn't do what I was trying to do. She said she didn't know it. Really? You just insulted my wife and I with a position of supreme confidence and yet you don't know/can't find the policy? Keep in mind, this whole exchange was done while she was sitting down doing office type work and making no eye contact with us. Call me crazy, but if you are working at the customer service dept., shouldn't interacting with customers be your number one priority? Shouldn't paperwork be secondary?To make matters worse, after I insisted on her showing me the return policy that says what she was saying, she finally just started to ignore me completely and then eventually just walked off without saying anything. I had to have one of her coworkers page her. Upon returning, she tells one of the other customer service girls to process the other box of diapers. She doesn't even say anything to me, no explanation for walking off. Nothing! Another manager who appeared to be her supervisor essentially made some sarcastic sounding remarks about the return policy and threatened to have us flagged. I asked him if it's your policy to have your managers walk off on customers mid sentence while saying absolutely nothing about where they were going and why they were walking off? He said she went back to talk to him. He appeared to be defending this behavior of the manager Maria. So clearly she was wrong on the stores return policy because after she talked to the top manager they processed the return. I'm sure she went back there and spun her little tale of just how unfair I was blah, blah, blah. It was very disappointing to see her manager basically snub me when I brought up how rude she was. Thank god for Amazon! We never shop here anymore, and we only went here to return diapers that were given to us. I'd rather donate them next time rather than ever step foot in another Wal-Mart. No matter where you go these stores are caulked full of rude people that are blazed out of their minds.
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July 2023 by Yang C.
Beware of tire service. I had my tire pressure light on and replaced the tire and technician said the gauge was broke . Clearly he broke it because it was working fine . So I had to pay $28 for a new gauge. Watch out scam
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July 2023 by Kat H.
Do not use their bakery for custom orders! Took me FOUR visits to get someone to speak to - even though their hours said they were open - and the last time I had to speak to three managers and have someone paged before I could even put in a cake order. And then after all that they couldn't even do a simple design so I had to scramble last minute to bake my own (since I bake 1,000x better than them, just not a cake decorator). Just not worth it. Go to a private cake company or bake your own.
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April 2023 by Ellen P.
I made the mistake of thinking Walmart would be less expensive than traditional grocery stores Big mistake! They are more expensive than typical grocery stores Their motto low prices is not true Don't make the same mistake I made You'll be sorry Also the employees display rude behavior and you can tell are very poorly trained
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February 2023 by K D.
This review would have been a 1 star had I not filled out a survey with my issues purchasing tires. I received a call today from the automotive manager (Timra) who wanted to rectify the issue. Timra was wonderful to talk to and came up with the solution to train store leads on how to get tires after the service dept closes. I was impressed that she brought a solution so other customers won't have the same problems. This is exactly how customer complaints should be handled. She took the initiative herself to want to make a change for the store and to help costumers get the products they want. If you need tires ask for Timra!!!
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October 2022 by Brian P.
Great place to shop! Very clean and organized!Found everything I needed very easily!
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September 2022 by Joyce L.
I signed up for grocery home delivery over 2 years ago and had no problem. Now all of a sudden for the past week there are no slots open for home delivery. they are all filled for an entire week. I never had this problem even when covid was around. I call the store, no one answers, I go to Help on their web site and get told hundreds of stupid stories like the store is busy, etc. If I want curbside pick up there are loads and loads of slots open but not a one open for home delivery, for an entire week. I have said something is wrong with their web site and the now tell me they are going to look at my account, its not my account, its the store site and I am getting no where with them.
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April 2022 by robert c.
I will never go there again could not believe all the dogs being pushed around in shopping carts no dogs should be allowed in the store at all with food. I also put my children in these cards maybe some people are OK with it but I am not I think it is 100% unsanitary and uncalled for
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January 2022 by Victoria T.
Normally dont have a problem but if you are gonna close at 9pm instead of normal 11pm then make sure you have pleanty of resgisters open instead of self check out on one side or dont wait until the line is half way to the other self check out before opening the other side.
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August 2021 by J B.
This is for Jean Jean the blue haired dancing queen. Jean is in her 70's, a workhorse, and assisted me in finding what I needed. Thank you Jean.
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June 2021 by Olga J.
I have had two incidents where Walmart left a bad taste. I was an avid Walmart visitor, I would go to my local Walmart and window shop or just walk around to kill time and I was very happy with it. I checked out this Walmart a couple times... The first time I went to get a bathroom scale. I knew where I would find them since I was familiar with isles due to walking but they were not there, the sign for them was but they were not. I checked several other isles where they could possibly be and nothing. I decided to ask for help. I spent a good 15 minutes looking for an employee to help me. NO ONE! There was one employee I found but she was new and knew nothing. I continued looking and finally went to the front desk and put in a complaint. They had almost 20 employees up front near the registers and NO ONE on the floor. The excuse was "We are busy up front". There were more employees at the registers than people in the store. The manager tried to help me find them...she said they were moved but not yet put out. I got a "I'm sorry we don't have them out", then gone. The second time was a bathing suit. I went to look for a bathing suit and wanted to try it on. I made my way to the fitting rooms. No one there. I waited...waited...waited...looked around the clothing and surrounding area but there was no one to be found. I called the store three times asking for them to send someone. Nothing...went to the service desk, "Does anyone actually work here and if they do I have been waiting and calling the store at the fitting rooms and no one is there." the MANAGER turns around and tells me..."I have been here at the phones this whole time and there was no calls. First I was surprised that she was calling me a liar so I showed her my phone and the number and her store. She said with the worst attitude, "Well I don't think you called because I was answering phones and you didn't call. I spoke to someone on the phone. So we get to the fitting rooms where she runs into two employees, both who work the fitting room, but they were off shift. That manager looked like she was so frustrated that I made her do her JOB that wanted to go off and right there and tell her if she doesn't want to help people she go be homeless because that's all jobs are...clearly she is not meant to be a manager.
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February 2021 by Anita K.
Rude staff that literally will speak about you. In Spanish. Right in front of you, and just assume you don't know any Spanish since you're white. Awful place. Honestly disgusting.
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November 2020 by Roxanne R.
I went in because I seen online that They had the Barbie airplane available. I called and they told me they had it in stock. I arrived could not find it on the shelf anywhere stood around for 10 minutes to try to find an employee finally found one they basically called me a liar saying that no one told me it was in stock. Then she told me she would have someone check fast forward 15 minutes later and nobody came back out to give me an update. Way to go Salem Walmart Employees.
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June 2020 by Liana T.
They NEVER have grocery pickup available. They NEVER have enough cashiers or help and they NEVER pick up their phone. Going to try Target....