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March 2024 by Pam H.
This location was my "go-to" for many years. I now avoid it if possible. The aisles are chaos. I had to maneuver around ladders and boxes. During my last few visits finding associates on the floor was impossible. I hope it turns around.
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February 2024 by Shawn Jordan
My Middle name is michael so of course they get five stars. But honestly if you can't find what you need then you will never find what you need
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February 2024 by Margaret Lukss
These stores went down hill. No Selection at all . AC Moore was much better
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February 2024 by Steven DeFinis
I like the store but good luck trying to get someone to answer the phone there. Tried for a couple of days in a row. Headquarters couldn't get them to answer either yet nothing has changed. No point having a phone.
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December 2023 by Courtney Clark
I’m giving 3 stars because it’s the only craft store that I’d go to that’s in town. With that said, online ordering/pickup is pointless. I’ve been there at least 2 or 3 times to shop my own order - I give at least 6+ hours. ☹️
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December 2023 by Barbara Muscatel
Lots of empty shelves and boxes piled everywhere. I think they need more help. Had to use self checkout.
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December 2023 by Kim Miles
My son brought his daughter and got a few arts and craft items. But all 3 generations bought something from store and sells woman rather pleasant
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December 2023 by Penny Doty
The salem Michaels has a self checkout option as well as a human cashier, which I love because the line moves much faster.
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October 2023 by Wilbur Pritty
Like this store no one around to help customers. I hate self checkout. Only saw one employee and he was standing around on phone while I am checking myself out. I think I will go to hobby lobby. I have liked this store for a long time. I can only guess that the economy is affecting the quality or quantity of employees. Nevertheless I can choose to take my business elsewhere.
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October 2023 by Hayden22
Placed a same day delivery order at my job early in the morning. Didn’t show up. Called the store said they never even received an order then I called the michaels 1800 number just for them to say there isn’t anything they can do about it. A completely joke. Can’t wait for the order to be sitting outside when I’m not there and get stolen!
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October 2023 by Punam Sarkar
This is a go to place for all DIY lovers. They have such a great collection of raw materials.
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September 2023 by Patricia Cox-Ortiz
I simply love this store. I can always find things that I don't need, but I want. Sale and clearance are amazing prices.
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September 2023 by Harry K.
No one answers the phone at the Salem NH store. When you call and follow the prompts, wait on the line for the next available person or hit 0.
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August 2023 by Kristine Cornish
Cashier with a line building up but not in front of her...I was the next in line and was told that I needed to use the automated check out as well as everyone else, meanwhile my arms are full of canvases and frames that I would need to put down to use both hands to self check out and with no room to put anything down. I asked the cashier if she could take me she motioned to the self check outs and said if you are using cash or credit you will need to use the self out...it was like pulling teeth to have her check me out. After explaining I didn't bring my glasses in with me and would need them to read the machine she finally took me with if I have to I can check you out...I felt like I was bothering her from doing nothing to get her to do her job...
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August 2023 by ari demacy
Decent selection of craft items and nice sales. I love it when they have clearance sales on yarn!