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September 2023 by Hitesh Jhurani
One of the worst experiences I have ever had at a lululemon store. There were 6 associates out which 4 were busy and 2 of them were standing and chatting with each other. Never did they approach my partner and I to ask if we were looking for anything specific. We were finally helped by an associate who had just wrapped up helping another customer. Is this the level of professionalism that I should expect from a store which prides itself for premium clothing.
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August 2023 by Matt
I purchased several items from this lululemon location and didn’t notice until I got home that the educator that assisted me with my purchase had accidentally charged my card several times —- A few days later (August 24th) I returned to the store with the receipt and explained the situation to a different educator as well as the store manager—-Who quickly recognized the problem and worked effectively to resolve it—I would not hesitate to purchase from this lululemon location again!
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June 2023 by Molly Fallon
I had a great experience at the Rockingham store! Stella was SO helpful and knowledgeable. She worked endlessly to make sure I had all sizes and styles I needed in my fitting room. She really went above and beyond to make my experience memorable!
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June 2023 by Victoria LoRusso
Small store and no sale rack but employees were very nice and I found a pair of pants I hadn't been able to anywhere else
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June 2023 by Abbie Cotter
This is the closest location nearby, and each time I come in I’m always pleasantly surprised. The staff is always so KIND! Today I came in to exchange a few items with my sister and got helped by Olivia who was so kind. She ensured I got what I needed and helped me pick out a new style to try. She even helped my sister pick out some things to try. I’ve had a wonderful experience with this location in the past as well with hemmings. Always so helpful. I’ll be coming back to this location again for sure.
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April 2023 by Brittnie Hoffman
The staff at this location is SO kind! I went in with my husband and three kids today which was a little chaotic. The girl working the fitting room gave my toddlers dry erase markers to draw while I tried things on. Everyone in the store was so friendly and so helpful when it came to sizing and general product knowledge. I usually shop online, but I’ll make the trip in after this stellar service.
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November 2022 by P B
Best customer service from the girl Layla (I hope I spelt it correctly). She helped me pick out leggings for my daughter! Very helpful, so sweet, I couldn't be more thankful!
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September 2022 by Mrs. Shopper (Reviews by D)
I absolutely love the brand and love the quality just not sure if employees are trained properly to give the attention and knowledge necessary in order to provide good customer service. Today I needed help, I asked for helpand it was almost like I was bothering them and the store wasn’t even busy. The girl who helped me at check out today was very rude with an attitude and didn’t make me feelwelcome at all. Very unfortunate, as based on this experience I won’t be returning to this particular store.
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August 2022 by Chad Wick
Mary the Manager was very nice, the experience was an absolute joy, thanks!
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May 2022 by Marisa Cronin
The girl working at the register today was so so sweet and helpful with my transaction this afternoon! I brought in a pair of damaged leggings with no receipt and she was still very accommodating! Great customer service:)Thanks for turning my bad day into a great one!
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May 2022 by Cassie Tarter
Had to give one star—I love Lulu and have especially always loved their customer service. That is absolutely not the case at this location. The lady at the register basically acted like I was bothering her—super short with me and totally unhelpful. A younger gentleman in the store was much more helpful. Had to write because I’m always blown away by how amazing the customer service is. Not at this location.
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May 2022 by Aly Hill
The manager here is probably the nicest person ever! After having a not-so-great experience in the store while visiting, she followed up with me and went above and beyond to make sure it was made up to me. 10/10 would recommend!
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March 2022 by emma papadakis
Everything in the store itself was fine. Love the brand & products they sell regardless of the pricier price tag.My one star review is from the absolutely horrid customer service my sister and I experienced when visiting. It was my sisters first trip in- looking to purchase her first pair of leggings from lulu (if you know- they’re not the most cost friendly choice). So expectations were set pretty high and we were excited to shop a little!!Now I understand we’re in the middle of a pandemic, retail is a mess, and staffing is tricky. HOWEVER- That does not excuse the unprofessionalism that was displayed within this store on Saturday March 6th.The employee helping us by the legging wall was incredibly rude. She went on to made snarky comments and digs towards my sister when she was genuinely inquiring about the difference in leggings on the wall!! The employee was insanely unhelpful when looking for sizing etc. I could go on and on, to sum it up.. it was CLEAR she was not there to help. With my sister being a new customer & already out of her element, we were so put off. Anyway, ended up putting everything back and left.Super disappointing and we unfortunately won’t be returning to this store especially.
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January 2022 by Krista Lynn
Staff was very friendly and helpful (even on the day after Christmas). It made my experience even nicer. I found what I needed but a few things I wanted they didn’t have my size. Not their fault but more likely I was shopping after the holiday rush.
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January 2022 by hey hey
Size 4&6 are the most popular sizes so they are always sold out. If you are always sold out of a size, order more!!!