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March 2024 by Jane S
My husband was long overdue for an eye exam and new glasses. Although the store was very busy, we were immediately greeted when we walked in and he was able to see the eye doctor for an exam within 15 min. While waiting to be seen, Jenn, the Assistant Manager, helped us narrow down 2 pairs of frames for my husband. We could have gone to a store closer to home but sometimes you just know when you’re in the hands of an experienced professional and you’ve hit the jackpot! Jenn was knowledgeable about all products and took time to get to know us to put us in the right frames for our personalities and lifestyle. She confirmed prices and double checked our understanding during the entire process. During our time there we watched her immediately greeting and helping customers the minute they walked in. Her customer service was outstanding!!!! Jenn also assisted me in finding a pair of sunglasses which I have been searching for the right fit and look for over a year. She knows her business!
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February 2024 by Tony Lathrop
Dr Pike has been very fun to interact with as a provider. Very knowledgeable in his practice and helpful with any questions that I've had. I've gotten excellent care and advice here. The new location is also very nice and feels modern. Would recommend Dr Pike to anyone looking for a friendly eye doctor in the area.
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February 2024 by Carole Werner
It is always a positive experience shopping with the staff at The Tuscan Village. Nothing is ever a problem. The staff goes above and beyond for excellent customer service.
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February 2024 by Christine Bell
Best Lenscrafters’s experience ever. From beginning to end everyone was friendly and knowledgeable. Dr. Abrams is the best, never have I been in and out so quickly with contacts that I can actually see out of! Thank you.
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January 2024 by Debra karantonis
I would really like to thank Dr. Abrams for helping me see again he really worked with me and explained everything and also Jen the assistant manager. She helped me with ordering my contacts and making things right I definitely will return.!
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January 2024 by William Gaffney
Went to the LensCrafters in Tuscan Village in Salem NH was helped by the sales person Jennifer was very helpful amazing experience exceptional service and she had a positive attitude
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December 2023 by Morgan
Great customer service. Would highly recommend
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December 2023 by Alena Marvin
very quick and friendly service for a glasses fitting adjustment!
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December 2023 by Stephanie Tran
Jennifer was so incredibly kind and patient! I had such a lovely, stress-free experience because of her! Even though this location is further away, I will always go to it from now on due to the excellent service.
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December 2023 by Stephanie Becotte
Everyone at LensCrafters in Tuscan Village Salem, NH was phenomenal. Friendly, eager to help and honest. I had an issue with my progressive glasses and within a week I went in to ask if they could help.Every staff member and Dr. Abrams himself went above and beyond to figure out what was going on. I ended up ordering a different set of frames and they put the order in to remake my prescription without charging me anything. I am a very happy customer.
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December 2023 by Kevin Raymer
Went in for a contact fitting and Dr. Abrams was great, very informative, very thorough. He suggested a new brand that works much better for me and did a great job explaining why it fit my needs better. Scheduling was super fast and easy as well, I was able to get in next day. The price was great too, I only paid $189 without insurance for the visit and my new RX is half the price of my previous one.
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December 2023 by Doug England
The LensCrafters eyewear staff at the Tuscan Village in Salem NH were incredibly polite, pleasant and helpful. Pauline, the eyewear consultant was very patient, informative and genuinely cared about my concerns related to bifold vs progressive lenses. Observing the interactions of other customers with the staff made me feel like the staff really works together well and cares about treating their customers to the best possible experience.
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October 2023 by Alison Silva
Went only for a routine eye exam - Left feeling gaslit and like a shady car dealership experience.Everything went great to start. Exam went smoothly, but felt uneasy by the end. I just bought glasses the previous year at the last location by Staples/Market Basket. Was given a new prescription -- Though only just a hair better than last years. Not worth dropping another $400 for. I didn't see the need for new glasses, but asked if it was needed anyway. Was told it wasn't necessary unless I wanted a change of color or shape and to "follow them to the front."The Dr. proceeded to hand my new prescription to the front associates stating to them that I "wasn't sure if my insurance would cover for new glasses" which I *never* uttered anything regarding insurance or wanting new glasses during the exam, and if they could "help me".I waited for the doctor to leave, feeling uncomfortable and expressed to them I was all set. Many props to the sales associates in the front for being understanding. I went in thoroughly enjoying the new interior and atmosphere, but left feeling uneasy, and almost coerced into a sale. Really not the way to do business to make your customers feel scared/nervous.Used to go to the old location regularly, but no more after this experience. Parking is a bit atrocious as well with how busy the traffic at the plaza is at times.
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October 2023 by Antonio Sampaio
very pleasant experience, the whole team was polite, professional and easy to talk to. the building was very nice on the eyes, very clean and organized, the storefront displays were very easy to view and well organized. from the receptionist who greeted me to the nurse, doctor and salesmen, they were all great and very knowledgeable in their professions. I will definitely be returning and highly recommending Lenscrafters to my family and friends.
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October 2023 by Harley Laro
David is absolutely amazing, and the rest of the staff is so helpful and fun! They all helped me pick out the perfect frames! Highly recommend going to see them for all of your vision needs!
