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February 2024 by Emily McComiskey
We bought was supposed to be my wedding set here.They didn’t let us order the size I needed, insisted the thin bands could be sized from a 7 to a 5 and not cause harm.They sold us the protection plan stating that we did not have to have regular cleanings, that regardless repairs would be free for life.7 months later a diamond fell out and we had to pay for it. When we asked why we’re being charged they ignored us. Another 6 months later a second diamond fell out. When it rang out as free I asked again about the charges from the first repair. It was then we were told about the 6 months cleaning. I asked why diamond kept falling out and they said it was not supposed to be sized from a 7 to a 5 that we should’ve ordered it the size we needed!By this time a year and a half had passed and we got stuck buying another whole set! (which we didn’t get here)Very disappointed at the lack of morals and judgement
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February 2024 by Melissa Combs
I ordered a necklace for my daughter. Her shipping address is different from mine and the order went through. 10 days later I looked to see when and if the order was shipped and my order was cancelled. I call customer service and spoke to a supervisor who informed me that there was an email sent the next day letting me know that the order was cancelled due to the addresses being different. The email went to my spam- I had no other communication from them about this. At this point the item I ordered was not on sale anymore. When asked if they would honor the sale I was told no that the sale was over. This is the worst customer service and non consumer friendly company I have ever done business with. When I questioned this the supervisor was not helpful, condescending and rude. There are too many other retailers that I will take my business elsewhere.
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January 2024 by Kyle Leandres
Mislead us and sold us a ring that wasn’t designed to be sized down 2 sizes without structural weakening. We wasted a lot of money and had to get a new ring from elsewhere because the one we bought keeps popping out diamonds.
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October 2023 by Amp Real
This place call my attention for second time, our service provider Jonathan was very friendly and helpful he dedicated his time explaining to us the warranty of my engagement ring. It was a pleasure to be at this store they make you feel special when you are in that moment of emotions trying to find your one piece for the love of your life. Jonathan thank you very much.
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August 2023 by Courtney Park
Amelia helped my dad pick out the perfect ring for his girlfriend. She took the time to get exactly what we were looking for and worked hard to get us the best discount! She made the experience very personal and special!
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July 2023 by Bruna Branco
Nice staff. Had a great experience looking for my engagement and wedding ring. Every six months for my ring cleaning I am always welcomed kindly. Would recommend.
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June 2023 by Tita Antonopoulos
I was looking for a gift and wasn’t sure exactly what I needed. Grace knew exactly what questions to ask me. Thank you so much for making my nieces day special. I would return in the future
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May 2023 by kurt snyder
Jaymie and Grace are the two most helpful associates I have had the pleasure to work with. Highly recommend this location for their professionalism.
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May 2023 by Gavin Bodkin
Worst. Service. Ever.Kay Jewelers associates took our order at the end of February. We ordered a custom ring that was supposed to be ready by mid April. At the end of April, we called and they said it wasn’t finished and that it would be in the next week.The next week we called and they said it wasn’t finished and that it would be in the next week. We patiently waited until the next week, but it still wasn’t in. My fiancé started panicking as we were told to give it another week. It is now May 14 and our wedding is in 2 weeks. They told us it would definitely be in next on Tuesday. We call Tuesday, still not in and they said definitely tomorrow. We called Wednesday and unfortunately it still wasn’t in. Finally today we got it, and they upsold my fiancé on the warranty.This experience was horrible. No apologies or considerations given, they just asked for more money. Our expectations were mismanaged and it caused my fiancé a lot of stress. Do NOT do business with this particular branch unless you want to be disappointed.Lastly I called them 7 times to discuss the issue and still no answer.
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April 2023 by kelvin rodriguez
I always have a great experience when I come into Kay's at the Rockingham mall. I've bought many special pieces there. Dominic and Grace are awesome. Very knowledgeable and always friendly. I highly recommend this location to anyone if they want a great customer experience. Ask for Dominic or Grace. You're welcome in advance! ?
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April 2023 by Waheed Amin
Very pleasant and helpful. Fulfilled the brief for diamond earrings beautifully.Many thanksRichard
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April 2023 by Ruby Cisneros
I love coming here. Grace is really helpful, kind and respectful.
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April 2023 by Abygayle Fisher
Had my rings soldered together and redipped here and Stacey took great care of me! My rings even came back early and picking them up was a breeze! I will definitely be back!
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April 2022 by Kayla Cooke
I picked up 2 gold bracelets today from this store i had ordered online. They were beautiful and the pleasant red headed woman who helped me offered nice black boxes to go with them which made them stand out even more. 5 stars for the pricing, quality and customer service with that exact woman. HOWEVER she asked another woman working there a question and i was horrified at the response she got from her. Her very nasty looks, demeaner, tone, and response i couldn't believe she treated her that way and directly in front of me. I felt so bad for her i almost said something, hope she finds a new job.
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February 2022 by Nate Rivera
A good place to buy someo.e you care something special this place has everything you need for youre special someone you love highly recommended
