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January 2024 by Yasir Afzal
Rude and unprofessional. I have a term for these people that if you don't like your job, then find something else to do. Oil change guys were ok, but the tire side guy was like, "What the hell do you want?" Nope. I'm not going back there even if they're the only oil change place on the planet Earth.
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January 2024 by John Dias
Didn’t vacuum the floors, didn’t clean windows, didn’t add washer fluid and didn’t put a new sticker on the windshield. After lifting the hood to add washer fluid that I purchased after the fact, I noticed that the washer fluid cap was off and had fallen further down and was stuck between wires. I was there a total of about 5 minutes which is WAY less time than it usually takes so I doubt they even checked other fluids, tire pressure and the other items on their fake printout checklist. All this for $106.99 oil change. Won’t be returning.
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December 2023 by Kazimierz Shuman
Very poor customer service. Everyone seems miserable when you walk in. Can’t give you straight answers on time when they can help you or anything.
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December 2023 by Antony Mwangi
The service was a little more expensive than I expected. However, I was very satisfied with the outcome.
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December 2023 by Christopher Max
Worst Customer Service Experience of my lifetime!!!!!My wife brought our car in for a sticker on November 15th . The manager told her that the car could not pass inspection since it needed brakes. She called me to explain. She mentioned that the manager had time to do the brakes right away. I had mentioned to her to let the manager know we are going to look around because I hate to have things done on the spur of the moment. I wanted to check with Honda and another local place to compare prices and reviews.We ended up getting the brakes down at a local shop after reading their reviews on Google and Facebook. After the brakes were done my wife went back to Jiffy Lube to get the sticker. This is when the manager treated her like complete garbage. She came home in shock and mentioned that he did not have time for the sticker. I just figured maybe he had a bad day. I told my wife I would bring the car down for the sticker in a few days before 11am like the manager requested. I figured maybe he had a bad day and things would be fine when I showed up at the requested time.I showed up at 10:30am last Thursday. I met the manager in the parking lot as he moving a car into one of the bays. I knew the first second of my encounter that this was who my wife was talking about. The first thing he said to me was "oh that is the odyssey". I asked him what he meant by that and he told me he had to order the brakes because my wife said she was coming back for the brakes to get done there. I was on the phone with my wife listening to the whole conversation on the 15th when this happened. She never agreed to get brakes done at Jiffy Lube and the manager wanted to do them on the spot. So why would brakes even need to be ordered? He started lying from the second I arrived. All I asked him was to get the sticker done when he had time. That is when he treated me like I had wronged him because we didnt get the brakes done there. I called him out on that and that is when profanities started flying. I couldnt believe what had transpired. I never had it out with an employee like that before. I ended up talking to the district manager who said we could come back at a later time to get the sticker done but there was no way in hell I would have allowed him to touch our car. I bit the bullet and went elsewhere for a sticker. This is probably the first 1 star review I have ever given publicly because I usually try to give the place of business or employee the benefit of the doubt. I tried to reach out to corporate to explain what happened but never heard back. I hope no one else has the type of experience my wife and I had at this place. Hopefully reading this review will make you think twice about bringing your car into this Jiffy Lube location.
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November 2023 by Alexis Nichols
I always take my fleet vehicle to Jiffy Lube because it’s super easy (don’t need a card or anything, everything is on file). Got my oil change from a guy named Taylor S, and he was super nice and friendly, 10/10 would go back again :)
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October 2023 by Nicole Abreu
I love the staff at Jiffy in Salem, N.H. they are always pleasant, and are the best. I been coming here for a couple years now. And, Mike is an awesome mechanic. Keep up the great work.Services: Transmission
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October 2023 by Angela Larson
This jiffy lube is great! Team is knowledgeable and friendly, my go to always!
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September 2023 by Sam Stewart
Ripped me off 80 for an oil change and didn’t say it till after so I had no choice to pay won’t be going backService: Oil change
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September 2023 by Scott Fisher
Absolutely awful service. Drive over to get a inspection as I was told to come back before 4 as the inspector was off on Saturday. Needless to say I was greeted by a rude manager at 3pm who had nothing else to do with "no more inspections today". Drive back by 20 minutes later and both employees doing NOTHING
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August 2023 by Caroline N
Quick service and super nice/honest people working there. Have come here for a variety of issues and they’ve always done a great job!
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June 2023 by M J
I called and asked about getting an inspection at 2:30pm, she stated there was no one in line but couldn’t promise it wouldn’t fill up which was fair, but I was across the street so drove over. I pulled up to 2 empty bays, a nice man came up and said the inspection guy was up front and wasn’t busy - just talking to a delivery guy so to drive up and I would be all set. I pulled up and said I was looking to get an inspection, he said ya.. you and everyone else so come back tomorrow. I had time and thought he was joking since two people had told me he was free and there was two empty bays so asked him how long the the wait was but his response was - ya well it’s really better to show up for inspections in the morning, not the afternoon you know… it will be a few hours, I’ll be available tomorrow. So I left, and will not be back. - and the owner doesn’t seem to care because he never responds to reviews.
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May 2023 by Bubba Toussaint
This place employees don’t even work. They close at 6pm but won’t do an inspection after 4 because the mechanics leave at 5. Then I show up on a Friday at 2 o’clock and the inspection people are gone for an hour. What an absolute joke of an establishment. Do not recommend this Jiffy Lube.
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April 2023 by Benjamin Herbst
They completely ruined my moms car, they left something loose after an oil change which caused my moms car to breakdown on the bend of 213. She called to have someone come out and help and the manager was nothing less than rude and disrespectful, he called my mom a “fat b*tch” for the fact that THEY ruined her car! DO NOT WASTE YOUR MONEY ON THESE PEOPLE! THEY HAVE NO CLUE WHAT THEY ARE DOING, THE FACT THEY STILL HAVE JOBS HERE BAFFLE ME!Service: Oil change
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April 2023 by Kim Ortiz
I will never come to this establishment again . They did whatever they wanted with out asking me as other jiffy lubes have done in the past. Before going in I knew my brake fluid was on the lower side and so was my coolant. They said on the form both were visually OK but they never mentioned it to me. They lied on the form stated that washed my windows and vacuumed my floors. They did not. I really don't care about either but they lied.Service: Oil change
