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March 2024 by JH Lynn
Paula was great. She explained everything to me and everything was completed quickly. This is the only place I will go to do my taxes.
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April 2023 by Eddie Enea
Incredibly expensive. Ridiculously expensive. Last year for the same filing I paid less than half at H&R Block. $447 fee????? Are you kidding me??? Never again. Never ever again. I'm spreading this message on all my social media outlets and I'm going to leave reviews on the corporate site. I dont care how large or small the return was, that fee is excessive and grossly takes advantage of customers.
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April 2023 by Shelley Sideman
Best place to get my taxes done so far!! Very happy with my tax preparer.
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April 2023 by Neal DeLeon
Took 3 tries to get my taxes done only to find they were done wrong, then they try to charge me for the tax amendment needed to address their shortcomings...
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April 2023 by Kyle Verhault
Well to start my tax professional wasn't there when I arrived for my 2pm appointment. He came back 10 min later from his lunch break. He swore he checked if he had any appointments before going and he had none the whole day. It was supposed to be a 15 min drop off appointment. But the guy was blind in one eye. I didn't feel comfortable leaving him to do it without watching. So I stayed .it took an hr and a 20min to do my simple tax return. Im single with no dependents or assets. He was a really nice elderly man but even he was saying he shouldn't be there anymore. But they had nobody to replace him so he felt bad leaving. So my complaints here aren't on him they are on Jackson Hewitt. Wth is wrong with you having a half blind man doing taxes.. he can bearly see what he's typing. That's like an auto body shop hiring a one armed mechanic. No wonder it took almost 6x as long as I was expecting. Also be more transparent about your prices. It shouldn't cost over $100 to do taxes that are so simple. Nobody likes being suprise by it costing nearly double what you expect going in. The cost should be sorted and explained and the customer should know the cost before starting the tax return.But the nice man gave me a discount for 50% off which he wasn't supposed to do. Looks like im going back to HR Block next year. I decided to try Jackson Hewitt because I thought it was going to be cheaper. It is not.
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April 2023 by mark heath
Good job on my taxes. But I forget to use a 30% coupon anyway to get that now ?
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March 2023 by Viviana Pagano
Was not happy at all with my last experience... I have been a loyal customer for a few years now, and this last time around was not good!First off I was waiting for over a half hour!!! I was the last appt. I was not acknowledged sitting there until I had to mention something! Clearly the rep knew I was there with my husband waiting! Finally he took us and right off the bat stated how tired he was! There was a walk in that our rep stated he can take him but to have a seat...I asked about promotions, and he looked stunned and shrugged it off. We advised him that all reps prior gave us a head up for the best deals, matter of fact our last visit our taxes was on hold until we got the promotion. He states he does not do that. We should have walked out right there and then.... The worst was at the end when we asked for a different outcome to file in a different way, he stated he doesn't have time as there was someone after us! I was furious at this point and reminded him how he was late for our SCHEDULED appointment and made us wait, and this other persons was a walk in... which by the way had already left and was no longer there...Also in the middle of our taxes there was something from My 11 year year old SON Matteo…. This rep then asked me why I have this and that he is NOT doing his taxes… I was shocked and explained to him this is my son… You already entered all his information in the beginning!!!!Bottom line, because if this last experience we will no longer be doing taxes here. I strongly feel he did something wrong as we are getting a lot less back this year!! I will learn to complete through turbo tax. Never again Jackson Hewitt!!!!
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March 2023 by Donna Ackerman
They were very nice
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March 2023 by Maria
Was not happy at all with my last experience... I have been a loyal customer for a few years now, and this last time around was not good!First off I was waiting for over a half hour!!! I was the last appt. I was not acknowledged sitting there until I had to mention something! Clearly the rep knew I was there with my husband waiting! Finally he took us and right off the bat stated how tired he was! There was a walk in that our rep stated he can take him but to have a seat...I asked about promotions, and he looked stunned and shrugged it off. We advised him that all reps prior gave us a head up for the best deals, matter of fact our last visit our taxes was on hold until we got the promotion. He states he does not do that. We should have walked out right there and then.... The worst was at the end when we asked for a different outcome to file in a different way, he stated he doesn't have time as there was someone after us! I was furious at this point and reminded him how he was late for our SCHEDULED appointment and made us wait, and this other persons was a walk in... which by the way had already left and was no longer there...Also in the middle of our taxes there was something from My 11 year year old SON Matteo…. This rep then asked me why I have this and that he is NOT doing his taxes… I was shocked and explained to him this is my son… You already entered all his information in the beginning!!!!Bottom line, because if this last experience we will no longer be doing taxes here. I strongly feel he did something wrong as we are getting a lot less back this year!! I will learn to complete through turbo tax. Never again Jackson Hewitt!!!!
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April 2022 by alfred duroyon
Convenient hours, this one is located in a Walmart, worked for me.To Jackson Hewitt : please correct a typo on "Protect your tax return"Secure monTitoring.
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April 2021 by Dedra
This place does not give you a price of how much it would cost to do your taxes until they actually put all your information in first. I only went because i got stuck on TurboTax. So online states starting at $48. I had 2 w2's, 2 1099g and 1 dependent and it was $540 something dollars. What highway robbery !!! If i was not confused with the 1099G i probably would have been able to finish on TurboTax for free myself. NEVER AGAIN WILL I USE THEM !!!!!! NEVER !!!!!!
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April 2021 by Carol Berube
Thank you to Luis my time spent with Luis doing my tax returns were very interesting and enjoyable
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April 2021 by jazzy leigh
an easy and stress free experience see y'all again next year
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February 2021 by Jon Dery
Thanks for the knowledge I was given to maximize my return
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February 2020 by Joey J
I have been filing with them for over 18 years. Never had a issue. When I did have an issue with the IRS they help resolve the issue best way possible.