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September 2024 by Lauren Lomberto
One guy at the desk who doesn’t know the actual rules. Will make you wait an hour just to tell you they cannot accept your debit card that was grandfathered in through the rewards program. Two of us were in the medical field and missed meetings and surgeries. Go to enterprise!!
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May 2024 by Jose Diaz
Slow service booked a car and had to wait 40 minutes just waiting to be seen cuz they was only two people there to ghetto not satisfied
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May 2024 by Dan
Do not use this car rental agency. I returned a vehicle in perfect condition and a day later the vehicle was vandalized at the drop off location. They tried to file a claim in my name. They are liers and have awful customer service. My rental was given to me with a slow leak in the back right tire. They did nothing about this and you can't reach them even if you wanted to. I tried several times to reach them to return the car and to either get a discount or have it repaired.. then when it was time to return the car I called them for 2 days straight eventually just leaving the car with the auto body place that fixed my truck. The auto body shop acknowledge that the car was in perfect condition when I dropped it off, a day later it was vandalized and they're trying to put a claim in my name. Nice try losers.
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March 2024 by Bonnie Woolley
Easy rental online, picked up the vehicle in Salem NH, and drop off was just as easy. Nice vehicles available.
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March 2024 by Meredythe Fisk
Never had a Worse experience with the rental car company. Somebody else hit my car and their insurance company insisted I use them and obviously the insurance company was supposed to pay for everything but Hertz charged the credit card that they require a deposit For. They randomly charged my card, many charges without any invoices or exclamation and one charge was $400 for washing it Obviously, the insurance car of the person that hit my car is responsible. Why am I required to pay anything? They couldn’t answer a single question when I contacted them about the charges reported them as fraudulent.
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March 2024 by Krys Draper
Getting the rental was a breeze, customer service was excellent! they had the vehicle I desired (it hit everything but the lottery but it was 7 passengers)and I thought the return would be the same experience..... BEWARE!! I WAS WRONG! A walk around was performed the day I dropped it off with nothing of concern, well 6 days later I got a call to come down and sign paperwork for exterior damages on the vehicle! I already signed the paperwork when i dropped it off( Nice Try!) Funny part is I still don't have my original deposit returned to my account! I would advise people to try another place. My account gets charged again, there will be problems.....
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March 2024 by Charlene Shelton
Should not use lyft
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January 2024 by Tara Tran-Kennedy
I had an exceptionally positive experience with this Hertz in Salem, thanks to Nick and his team. Their friendly and attentive service made the entire car rental process a breeze. I highly recommend to anyone seeking a reliable, fast, and customer-oriented rental experience!
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December 2023 by Tara Tran
I had an exceptionally positive experience with this Hertz in Salem, thanks to Nick and his team. Their friendly and attentive service made the entire car rental process a breeze. I highly recommend to anyone seeking a reliable, fast, and customer-oriented rental experience!
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December 2023 by Shanon Jahm
Today I met Thomas Kelly the Hertz Branch Manager. He was amazing. He truly made my whole day by making me laugh. ? This man needs a raise. I’m rolling with his jokes!
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September 2023 by Tim Murray (Mr Chef Tim)
Helpful,and professional.
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September 2023 by MIGUEL RIVAS MARTINEZ
Only a couple car available
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August 2023 by Damon Norcross
I just wanted to take a moment to thank Tom and his team at the office for making our recent rental smooth. They did a great job, were attentive to our needs, and got us out the door quickly. I highly recommend this Hertz location with Tom at the helm.
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August 2023 by Gary Harrington
Tom and his assistant in training were outstanding Friday 7/14/23. Getting us a quick rental, in a much larger size vehicle was just what we needed. We had a bad experience with the Hertz, Manchester, NH branch the previous day, and Tom made it all better.
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January 2023 by Archana Khot
Tom was very helpful with the rental process.The car was clean and I was out in 20 minutes.
