-
January 2024 by DENELYS GARCIA
Nicholas helped me in the move out process. He was very polite and friendly. Thanks a lot.
-
January 2024 by Greg Deyermenjian
Rick, at the office, was as helpful, informative, friendly, and professional as one could possibly desire. He made our introduction to the service very easy, and fun!
-
January 2024 by Shane Waterman
Manager was Very polite and courteous and understanding, assistant manager barely did her job,price’s were very reasonable until out of nowhere they nearly doubled from $59 to $106. Last few months i never received my regular courtesy call text or email that my payment was due like i did for the first year which is disturbing and frustrating.i mean i understand thats my responsibility but to be told i was contacted and i wasn't was a bit frustrating. the storage unit was very clean and excessable overall I liked my time other than the few dislikes with extra space self storage but I'll still give the manager and facility 5 stars cause its always clean and accessible and he's a professional stand up guy with good intentions ? can't blame him for pricing and others mistakes.
-
December 2023 by Clarence Sawyer
Customer service here is abysmal. If you don't want people using the bathroom behind the counter, cordon it off or put up a sign. Don't get angry at people for using the only bathroom available.My gate code still doesn't work and I've been a member for months, and this is after multiple requests to fix it. The manager doesn't care and will make that extremely obvious.I hate coming here. Every time I come in I need to interact with the unpleasant staff because I have to go through the office because the gate code never works.If it wasn't so inconvenient to move all my stuff, id have moved it already. Don't get stuck here like me, find somewhere else.
-
November 2023 by Alexander
Came in to get my new storage space and was greeted by Jodie. She helped me out and showed me where my locker was, gave me a credit for the lock I didn’t need and was very helpful and respectful the whole time. This extra space storage is better than where I was before and it’s accessible and easy to load/unload. Recommend this spot.
-
November 2023 by john fulgoni
Great place to store things!. Climate controll was nice feature. Clean facilities!
-
September 2023 by Donnell Bailey
I had wonderful experience with an young lady name Jodie Perkins very knowledgeable and highly efficient making sure all my questions were answered and all my needs met I would definitely recommend Extra Space to my friends & Family!!!
-
August 2023 by Tyler Steppe
After a couple months renting here they sent me a notice that they are doubling the price of the unit. Quite a predatory pricing strategy since I can’t fly back across the country to move my things to another facility. I would not recommend this place to anyone.
-
August 2023 by Viviany P.
Increases in rent are to be expected. However, a 100% increase is absolutely outrageous! Also employees shouldn't be making promises that they are unable to keep, especially with something like price increases. I stand by my original review, I DO NOT recommend this business.
-
July 2023 by Vee P
Buyer beware! My belongings have only been occupying a space in this facility for 4 months. First 3 months I paid a rate of $35 plus $11 in insurance for a small unit. When filling out the paperwork with Jason, I expressed my concern regarding price increases as this was the reason for leaving my previous storage facility. He assured me multiple times that if and when I received a price increase that I could call and request a reduction. He stated that they often reduced rates when customers called in. He repeated this to me so many times that I left there truly believing that I would be able to have my rate adjusted once an increase occurred. First 3 months, no issues, but come month #4 and not only did my rate increase- it DOUBLED! A 100% increase! Notification informed me that going forward my rate was $70 plus the insurance! You can imagine my surprise, so I called thinking I could surely get my rate decreased as the employees stated this several times. So I called and the employee stated that they needed to call me back once they return to the office but abruptly informed me that any rate decrease had to be approved by the owner. I waited several days and never heard back from them. I finally called and left a message requesting a call back. When they did finally call back, Jason left me a very rude voicemail stating I didn’t not get approved for a rent reduction and that now my balance was higher due to a late fee. I cannot begin to express my level of frustration and disappointment. 3 months in and a 100% price hike is just absurd and their manipulation tactics to get people on the hook is cruel and deceitful. I had previously recommended this rental facility to friends who were in desperate need to store their belongings safely and now feel guilty for putting them in a situation were they will essentially get scammed as I did during our difficult times. I cannot stress enough for customers to NOT bring their business here. This business is dishonest and manipulative. Will be moving my things out ASAP.
-
July 2023 by John Pannell
Easy on/off access to highway. Great customer service. Clean and temp controlled place.
-
July 2023 by Karen Samataro
I just have to say how wonderful Jay and Jason are. I have been going through a rough time loosing both of my parents in three months and had to clean out their entire house. Not to mention having fraud on multiple accounts. They both were so kind and understanding. Jay you made my today. You guys are the best. Thank you so much.
-
June 2023 by RAFAEL TEJADA
We had a fantastic experience at this location. 24 hour access was a huge plus. The place was ALWAYS clean and the staff was very pleasant and professional. The price was VERY reasonable. The free use of rolling carts was also a good BONUS. We have used 3 other storage facilities in the area and this one FAR EXCEEDS those place. Highly recommend !!!!
-
June 2023 by Russ Greene
Had to review payment was properly received each mont due to a confused system and staff. Huge rent increase with no apparent notice I found mouse droppings in my unit during final cleanup
-
June 2023 by Rafael T.
The entire experience we had here was AWESOME !! 24 hour access, free use of rolling carts, the place is always SPOTLESS and well maintained. The staff is courteous and super friendly. Their prices are very competitive even though you get ALOT more convenience here. My family and I have used 3 other storage facilities in the area and this one is BY FAR the best !!! I HIGHLY RECOMMEND THEM !!!!
