-
March 2024 by Jean Mendoza
I waited a long time for them to take my order
-
January 2024 by Joe D
Employees are friendly and polite.Service was fast and food was good.
-
January 2024 by kyle cunningham
Very unsatisfied due to the store closing half an hour early when they had a line to the streets. I sat there for 20 minutes before they came out and told me to leave and that they were
-
January 2024 by Sheri
Frustrating placing a mobile online order to pick up inside. To get there and have the front door locked and then have to go through the drive-through 8 cars deep. When I asked the manager, he said he has to talk to his manager about getting the mobile app adjusted, and it never gets done. Very frustrating and made me late for work
-
December 2023 by Lisa Camara
There must be a change in Management or staff. For the last month it has been extremely difficult to get a basic coffee order correct, and I mean basic. So bad that I have had to take multiple coffees back. Coffee bitter, and made incorrectly. today I waited 10 minutes in line, 5 of that waiting at the speaker with no acknowledgement that I was there, I said hello after a minute and was told to wait. I waited and waited, mind you, there was only one car at the window waiting for their order. I finally ended up leaving before placing an order.
-
December 2023 by Rocky Chan
This dunkin is the slowest and dirtiest dunkin I have been in. Poor customer service and
-
November 2023 by Charles Frasier
Emma also known as the girl with blue eyes in the other reviews is amazing and her customer service is a prime example of how dunks should continue to hire talent like hers.
-
November 2023 by christopher
the SLOWEST Dunkin donuts in the
-
November 2023 by Jake Burns
Service has gone downhill over the past year or two, especially the morning shift. Dunks has never been great at getting orders correct but this place is a new low. Do yourself a favor and hit any of the other coffee shops in the area.
-
October 2023 by Travis Cummings
I wasn't gonna post a review cause it's just your typical dunkins. How ever there is a little bottom in there with pink hair that LOVES bossing the other employees around while completely ignoring the people who wait for food. I waited 25 mins before I asked about wether or not my coffe would be done as customers continuously ordered and left with there stuff. The saddest part about this is I think he was management. I purposely choose to do out of my way to this dunkin instead of 111 because of the great coffe and service wich was not received today by super bottom. He actually told the employees he would deck me. Also very cute cause he was only saying the because of the counter between us. If it wasn't for the pretty girl with super bright blue eyes being absolutely perfect, homebottom would be wearing my cold brew.
-
September 2023 by Jen
Stare at you and never take your order..ignore you at the drive thru hoping you will go away. As I was leaving I Stared at them throught the window, they looked right at me like they got caught! This was around 7:15pm! Still 45 mins prior to closing. The girl with the headset stared at the computer like it was a new invention avoiding all contact. Night crew on 9/25/23
-
September 2023 by Kelly O'Connell
Rude staff. I witnessed 5 drinks go back because they were not made correct. 8 workers standing around. It took the girl 3 xs to get my ice coffee with expresso, not hard right, wrong. Very unprofessional and unpleasant employees. Heavy set, short women brown hair glasses she dosnt need to work with customers. Will never go back to this location.
-
July 2023 by David Marsh
This is one of the poorest manage Dunkin's i have ever been to. It is the biggest in Salem and nicest building. But the people who run this one are awful. So sloppy always yelling at his staff and So Slow. For years was the best in town and now bye far the worst in the region. Sell to somebody who cares please.
-
July 2023 by Doug Coombs
The usual Dunks - with good service and pleasant attitude.
-
June 2023 by Nicole Calderon
This Dunkin was not bad. I ordered walk-in. They messed up 1 coffee because they gave me iced instead of hot. However, a worker directly came up to me after they saw me waiting. I probably got lucky compared to the other reviews. Other than that, everything was fine! I recommend ordering mobile and just walking in.