Casella Waste Systems has a reputation for reliable and flexible service. Customers appreciate their consistent trash pick-up over the years and the willingness to accommodate schedule changes, such as vacations. The staff members are often described as friendly, pleasant, and helpful, with some reviews highlighting their professionalism and positive attitude. The company’s team members are known for doing a good job in placing trash barrels back in their original spots and handling situations with care. There are occasional concerns about recycling pick-up frequency, but overall, customers acknowledge the company's dedication. One reviewer shared a specific experience of witnessing a worker go above and beyond by cleaning up trash after crows scattered it, demonstrating their commitment to good service. The staff's helpfulness extends to customer support, with some employees being praised for their patience and assistance. Overall, Casella Waste Systems is seen as a dependable and friendly waste management provider with a strong community presence.
Poor customer service. Always an excuse and they have an answer. Don’t use this company!!!
July 2025
We've used them for 4 years and they've been very reliable and also flexible when we've needed to change our trash pick-up week due to vacations. I only wish they picked up recycling more often.
February 2025
Haven't had an issue since we started with Cassella a year or so ago. The barrels are placed right back where they are placed. No complaints
